My girlfriend has had some issues with her phones from Verizon. She has been through at least 4 phones within 2 years but now they can't help since her friend stopped working at one of the store which made it easy to switch out phones. They tell her things like, "it the other persons phone which causes the echo", or "you could be in a bad area" which is ridiculous because her sister has the same service and has no problems. She is so fed up that she thinks it's worth the $175 to cancel the service. Don't these guy's have to provide the consumer with quality service and if not, the contract is void? Has anyone got out of the contract or at least get there problems resolved?