Jason Bennion
Agent
- Joined
- Dec 15, 2004
- Messages
- 33
So here's my sob story: my girlfriend got me Magnum PI: The Complete First Season for my birthday last September. I've been watching it a little at a time and have just made it onto the final disc in the set when I encounter a manufacturing defect.
It's the usual pain that comes from Universal's double-sided discs -- the image freezes up and locks my DVD player so I can't fast-forward or reverse. I've tried cleaning the disc and playing it in different machines. Same problem regardless of what I do, so it's obviously a bad disc.
The receipt on the set is long gone and my girl doesn't remember for sure where she got it. Best Buy won't take it back without a receipt. Costco will accept the set, but they don't have it in stock anymore so I can't trade straight across.
Even if I do replace the whole set, then I'll be pressured to view the whole thing ASAP to make sure there isn't another defect. The easiest solution, if I could find a way to do, would be to keep the current set and just swap the bad disc.
My question is this: has anyone ever gotten Universal to replace a single disc from a TV set, and if so, how? I've tried emailing them with no response...
It's the usual pain that comes from Universal's double-sided discs -- the image freezes up and locks my DVD player so I can't fast-forward or reverse. I've tried cleaning the disc and playing it in different machines. Same problem regardless of what I do, so it's obviously a bad disc.
The receipt on the set is long gone and my girl doesn't remember for sure where she got it. Best Buy won't take it back without a receipt. Costco will accept the set, but they don't have it in stock anymore so I can't trade straight across.
Even if I do replace the whole set, then I'll be pressured to view the whole thing ASAP to make sure there isn't another defect. The easiest solution, if I could find a way to do, would be to keep the current set and just swap the bad disc.
My question is this: has anyone ever gotten Universal to replace a single disc from a TV set, and if so, how? I've tried emailing them with no response...