Paul Hillenbrand
Senior HTF Member
- Joined
- Aug 16, 1998
- Messages
- 2,040
- Real Name
- Paul Hillenbrand
After giving DVD Planet a final (hopeful) chance to get their act together, I decided to cancel, Friday (July 11), all my remaining pre-orders. A fear came over me that "Shanghai Knights" shown on the site as "IN STOCK" would not be delivered to me on time by the release date, Tuesday July 15. This fear, and the straw that broke the camels back, occurred when I realized that two more pre-orders, "Little Giants" & "Loose Cannons" that were both ordered in April, were not delivered yet. A timely manner would have had them in the mail and received by me on Tuesday, July 8. The web site showed them as "IN STOCK" as usual.
67 DVD's and a couple DVD-Audio disc were canceled.
On DVD Planet's site:
67 DVD's and a couple DVD-Audio disc were canceled.
On DVD Planet's site:
Unlike the competition we welcome your calls. We may be an online company but we recognize the fact that being able to call us is important so feel free. Our customer service reps are available from Monday thru Friday 7 a.m. to 9 p.m., Saturday 9 a.m. - 6 p.m. and Sunday 10 a.m. - 5 p.m. (all times PST).
* 1-800-624-3078 (Toll free from within the US and Canada)
* 1-714-892-2283 (All other inquiries)My experience with the final call consisted of the usual "unusual amount of calls coming in" recording and then being put on hold. For the first approx. 30 minutes I was on hold, there was recorded music, interrupted regularly by recorded operator confirming my hold status, then there was no sound for the next approximately 30 minutes. I thought I may have been disconnected, but I decided to hold for at least an hour more, unless I got a busy signal or dial tone. Approximately an hour altogether went by when the phone was picked up and I heard breathing, I instinctively said HELLO, ARE YOU THERE? And the voice on the other end said Hello, this is Kyle, can I help you. (I assume this was Kyle Ocampo, the person I was told to e-mail with any problems I had from my original FAX at the top of this thread.)
I had to go through every title I had on pre-order and we did this twice - not to miss anything. No question was asked why I was doing this. (He probably remembered my name from the prior communication) No voices were raised and all anger and frustration from the ordeal was suppressed by me as if I hadn’t waited. We ended the conversation quite amiably.
As been said earlier on this thread, what's happening at DVD Planet seems strangely familiar to how it was with DVD EXPRESS, before they went bankrupt. Only God knows what's really going on there and he's not telling.
Personnally, I hope they get out from their problems soon as they do have a number of disc's that other sites don't seem to list.
Paul