Jason Roer
Supporting Actor
- Joined
- Oct 5, 2004
- Messages
- 977
1. The reason I was so upset was because the agent actually admitted Blockbuster was wrong and they were still asking me to pay for it. That was what got me so upset. I own HD - obviously, I'm not hurting for the buck and change. But this sort of thing rubs me the wrong way. I've never been so upset at customer service. I pride myself at being able to laugh it off. I think because of high stress levels right now, that's where it came from. But really - they coul dhave just offered up a free rental coupon or something. That would have taken care of the whole thing in my book. It would have showed that even though there was a glitch, they were willing to take care of the situation. That goes a long way with me.
As far as why I still have the disc - well, I cancelled the account. Then I was going on vacation and didn't have time as I had lots to finish prior. Then away for a couple weeks. When I came back I had lots to do to catch up - and the plan was to watch it this weekend and have it in the mail a full 3 weeks before I was told it was due. And I'm still going to do that. So no - I don't hold grudges, but I sure won't shop there anymore.
2. Yeah - I'm not sure. They said there was no way they could do it and then after 20 minutes of her telling me this (very mean by the way) she said if I fax her the e-mail, she might be able to do something. Who knows what she's going to do. Like I said above, she could have just given me a free rental coupon and been done with it. Instead she's wasting more of her time, company time, and my time.
3. Not sure why they allow you to cancel before sending everything back. They say it's standard to allow you to keep the films out for a month before they're due back. Maybe because lots of folks rent from them with sya the 3 at a time plan and have discs just sitting on their tables for months at a time before they get to them. The majority of renters do not watch movies like we do on the forum (or rather how I used to!). They tend to get maybe 5 movies a month even on the 3 at a time plan. It's why Netflix does so well.
Cheers,
Jason