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Crazy AOL Problem

Discussion in 'Computers' started by BarryR, Aug 30, 2013.

  1. BarryR

    BarryR Supporting Actor

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    For no clear reason I can't reinstall AOL 9.7. I keep being told it's already running. What then is this phantom 9.7? I can't even uninstall a supposed 9.7 because of the same reason--not to make things complicated, but in the control panel AOL 9.7 is listed in name only, with the file itself mysteriously absent. It's like gremlins ran off with it. I get an error message "-1." What is this? It tells me 9.7 reinstallation can't take place if this other program (9.7) is running, which it visibly isn't. What kind of hell have I gotten into?


    Pardon what sounds like--and is--an impossibly confusing problem. Only AOL is acting up--everything else in my computer is fine.

    Thanks.
     
  2. Clinton McClure

    Clinton McClure Casual Enthusiast

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    Have you tried rebooting, then installing or uninstalling?
     
  3. BarryR

    BarryR Supporting Actor

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    Yes, but I now I have another question--would reinstalling Windows 7 kind of wipe the whole slate clean of this problem? I'm at a standstill otherwise. Windows (I assume) won't let me reinstall AOL because it detects a conflict with another "communications software" (I assume AOL) that isn't otherwise there. Yeah, it sounds weird, so it's like maybe I should just zap the whole thing and start totally over, even though AOL is the only issue. I get Firefox, Explorer just fine, and everything else is good. But this AOL farce is ridiculous. I do get AOL via Firefox, but it's a generic setup minus the 9.7 that I'm used to with favorites etc. I can't even send e-mail with this generic AOL . The only clue I had that trouble was brewing beforehand is that AOL would disconnect without warning, and then say another AOL was active, even if I didn't see any. I'd reboot and get back to normal, but even that stopped yesterday.

    Thanks though for your reply.
     
  4. BarryR

    BarryR Supporting Actor

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    FIXED!

    Long story short, I went into the System Configurator of my computer and zapped whatever AOL program was listed. Like a plumber cleaning a drain, it now cleared the way again. I was able to reinstall 9.7. Simple as that, in retrospect.
     
  5. Mike Frezon

    Mike Frezon Moderator
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    Nothing better than resolving a problem like that one...

    :thumbsup:
     
  6. BarryR

    BarryR Supporting Actor

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    Right; I hope it can help others if they ever find their computer acting this way!
     

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