Scott Dautel
Second Unit
- Joined
- Oct 6, 1998
- Messages
- 471
No surprise, but prepare for a bit of a rant here ....
First, some background ... In my area, Comcast and Verizon are headed for a war over market share. Verizon has installed FiOS in many local neighborhoods and the push is on to convert the customer base. They are offering free in-home installation now and should have FiOS TV running in 4-6 months. Verizon has already gotten me PO'd. but thats another story.
To counter the threat ... Comcast has been heavily promoting their "triple play". This is Broadband + VoIP phone (w/ unlimited domestic long distance) + extended basic digital cable ... all bundled for $99/month (for 12 months). After initial 12 mos, price goes up to approx $135/mo.
I am a current comcast subscriber for TV (analog cable w/ HBO) & Broadband and I pay about $112/mo. Over the past several months I got quite a few telemarketing calls from Comcast offering me the triple play. This week, I decided to take them up on it ... swo I made the call.
... and they REJECTED ME! Can you believe this? Is this even legal?
Yes indeed, after much discussion with the teledrone, he tells me that I am not eligible for the "triple play", because, in essence ... I am already giving Comcast more than $100 per month. Mind you I dont have VoIP phone and I was calling them to sign up. They also wanted an additional $30 to port my existing tel number over to VoIP. Yes indeed, the special just for me was going to cost $165/mo + $30 tel changeover. This is the thanks I get for being a loyal customer.
I told the guy that Comcast has actually been calling me to offer the triple plan and I said I would call back when ready ... now I am ready, and they wont do it.
I'm also temporarily frustrated with Verizon, which leaves me with few options. I dont want satellite, beacuse I have so many TV's to be connected, cable is really best for me right now.
Does anyone have advice or suggestions for how to best stick it to Comcast now ... or do I just have to suck it up until FiOS TV is up and running?
First, some background ... In my area, Comcast and Verizon are headed for a war over market share. Verizon has installed FiOS in many local neighborhoods and the push is on to convert the customer base. They are offering free in-home installation now and should have FiOS TV running in 4-6 months. Verizon has already gotten me PO'd. but thats another story.
To counter the threat ... Comcast has been heavily promoting their "triple play". This is Broadband + VoIP phone (w/ unlimited domestic long distance) + extended basic digital cable ... all bundled for $99/month (for 12 months). After initial 12 mos, price goes up to approx $135/mo.
I am a current comcast subscriber for TV (analog cable w/ HBO) & Broadband and I pay about $112/mo. Over the past several months I got quite a few telemarketing calls from Comcast offering me the triple play. This week, I decided to take them up on it ... swo I made the call.
... and they REJECTED ME! Can you believe this? Is this even legal?
Yes indeed, after much discussion with the teledrone, he tells me that I am not eligible for the "triple play", because, in essence ... I am already giving Comcast more than $100 per month. Mind you I dont have VoIP phone and I was calling them to sign up. They also wanted an additional $30 to port my existing tel number over to VoIP. Yes indeed, the special just for me was going to cost $165/mo + $30 tel changeover. This is the thanks I get for being a loyal customer.
I told the guy that Comcast has actually been calling me to offer the triple plan and I said I would call back when ready ... now I am ready, and they wont do it.
I'm also temporarily frustrated with Verizon, which leaves me with few options. I dont want satellite, beacuse I have so many TV's to be connected, cable is really best for me right now.
Does anyone have advice or suggestions for how to best stick it to Comcast now ... or do I just have to suck it up until FiOS TV is up and running?