Lunch hour on the west coast. Tuesday is new media day. Not only that, but this Tuesday is when the Star Wars trilogy is released on DVD, making it probably the largest video release day of all time. Sounds like a good time to remotely upgrade all of the software on Best Buy's cash registers, right? If you said "yes", you're probably in charge of Best Buy's IT Department. A buddy of mine just got back from the local BB -- he's in line with about twenty other people clutching silver and black boxes, waiting for one of the half-dozen registers that are open for the lunch crowd. That's when the cries began. "I need a manager!" "My register's down!" "Mine too!" "Manager on six!" Luckily I picked my box set up at 11:30.