I'm excited today as my order for Lifeboat DVD comes in the mail today from Best Buy. I got a good price and applied my Best Buy bucks to make it even better. I open the package, and oops, Cirque De Soliel music CD instead, complete with an matching order receipt for that CD. No problem, I call them up and tell them there was a mixup. First everything is exactly how I expected, they will pick up the misorder on their dime and reship a replacement order. Perfect. Oops, since they had messed up a previous order of mine (over a year ago, maybe 2), the phone rep cannot authorized to reship a new order, they can only cancel the order. At this point, I said go ahead and cancel my order, I'll keep the CD for the trouble. At this point, the phone rep says that the call is recorded and that I will be billed for the CD. I said good luck, I never ordered the CD, and had to hang up now (which I did have to, was running late for my kids soccer game). I come back from the soccer game and I have an email from a different rep stating that I will be billed for the CD if they do not receive the return in 21 days. To their credit, they now claim that they will reship my order when they receive their return and credit my account for the postage. This is not the ideal solution as I have to deal with going to the post office, waiting a couple weeks for them to process the return, hopefully reship my order and process my refund for the postage. What I don't like is the thought that they can ship me anything they want and bill me for it in 21 days. What if I just has said that I didn't receive the order? If I wouldn't have told him the misshipment's order number, how would they have known how much to bill me?