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Best Buy adventure

Discussion in 'Archived Threads 2001-2004' started by Darren Rowley, Oct 13, 2001.

  1. Darren Rowley

    Darren Rowley Member

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    I was watching Mummy Returns on a widescreen TV at Best Buy and noticed something odd. I was seeing black bars. So I pointed this out to the sales person. He said that the movie isn't enhanced for widescreen TV's. Can you believe that? I asked him if he was sure, because I knew for a fact that it was. He said, Oh yes, just like Gladiator.
    I wept for him.
     
  2. Gavin K

    Gavin K Well-Known Member

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    The Mummy Returns is 2.35, widescreen TVs are 1.78 - hence the black bars.
    And hence why I buy nothing at bestbuy other than the occasional DVD.
    ------------------
    "Wow, what a dramatic airport!"
     
  3. JohnRice

    JohnRice Well-Known Member

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    Whether or not it is enhanced (anamorphic) has absolutely no bearing. Still, I imagine this movie is 2.35x1 which means it will have black bars even on a widescreen TV.
     
  4. Josh LeClair

    Josh LeClair Active Member

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    What department does he work in?
    If you know for sure he worked in video then yes, rather pathetic. If he worked in any other department then there is no reason he should know.
    [Edited last by Josh LeClair on October 13, 2001 at 01:27 AM]
     
  5. Ken Seeber

    Ken Seeber Well-Known Member

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  6. Sam_K

    Sam_K Well-Known Member

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    I think we should take the opportunity to educate the ill-informed sales staffs . Since they come in contact with a lot of consumers, they can help us spread the goodness of anamorphic DVDs.
     
  7. GlennH

    GlennH Well-Known Member

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    Darren, the Best Buy guy was misinformed but apparently so are you.
    "Enhanced for widescreen TVs" or anamorphic widescreen does not mean that the picture will fill a widescreen TV without black bars. It has nothing to do with the aspect ratio of the film, but rather increases the resolution for a more detailed picture on a widescreen set. Black bars should always be there on a 2.35:1 movie like THE MUMMY RETURNS. So there was nothing strange going on.
     
  8. Jeffrey G

    Jeffrey G Active Member

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    We just got a Best Buy a couple of weeks ago, and I loved the place. However, I had a similiar experience on my first visit. I noticed that the HDTV's were showing HD broadcasts, and asked him about it. He proceeded to tell me that ALL broadcasts by all of the networks were HD and the picture was cropped for non-widescreen sets. I din't have time to educate him, but I'm sure that someone will, hopefully.
    ------------------
    Jeff Gossett
     
  9. Chuck C

    Chuck C Well-Known Member

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    I'm with Sean Con...BB is all about buying DVDs; you're in and out. I haven't been daring enough to challenge the staff because c'mon! They're only working to get a discount on car audio systems for their 1987 Dodge K-Car! (sorry for those of you who still drive k-cars).
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    Chuck
    http://www.hometheaterinsider.com
     
  10. MaxY

    MaxY Guest

     
  11. Elbert Lee

    Elbert Lee Well-Known Member

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    When it comes to DVD movies, I don't really care if the salespersons are that knowledgable in HT. Can't expect much from part time employees. If that's what it takes to run a competetive business, one can't hire expensive labor.
     
  12. Zack Scott

    Zack Scott Well-Known Member

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    I usually never try to make contact with the Best Buy Blue shirts because of their attitude in general. When I was shopping for my Mini-DV camera I went to three different locations to get my camera (two locations were compleatly out yet still had one displayed) and got horrible service and attitudes from most of the employees. The best service I got was at the Riverside location. Nicer than Disney Park Cast Members and they made me feel like they cared about my purchase.
     
  13. Jeremy Anderson

    Jeremy Anderson Well-Known Member

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  14. LarryH

    LarryH Well-Known Member

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    A different type experience: I was in the DVD players section and asked one of the Blue Shirts if they had any SACD players. He was very polite and seemed to know a lot about SACD, but said they didn't have any, only DVD-Audio (so he knew about both and that they are different). A while later I ran into a huge display of SACD's and a Sony SACD player on display in the audio section. I guess that's real specialization.
     
  15. Jeff Whitford

    Jeff Whitford Well-Known Member

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    As alot of people know most Best Buy employees have never had any formal training for hometheater equipment and why people who go there and expect knowledge in a warehouse type store is beyond me. These people make like $6 or $7 bucks an hour and it doesnt matter if you buy anything or not as the make the same amount either way. Im not slamming them by any means its just a fact.
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    Jeff Whitford
    Hometheater Guru
     
  16. JJR512

    JJR512 Well-Known Member

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  17. Brian Harnish

    Brian Harnish Well-Known Member

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    I love hearing these Best Buy stories. Keep 'em coming! [​IMG]
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    - Brian
    My DVD Collection
    Want Sliders on DVD? Then please SIGN the petition!
     
  18. Inspector Hammer!

    Inspector Hammer! Well-Known Member

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    I only buy dvd's at Best Buy usually, but when I do go to buy a reciever or dvd player their, I know what I want going in. I don't want or need anyones help.
    ------------------
    God bless the USA and the men and woman of our military and their families!
     
  19. David Lambert

    David Lambert Well-Known Member

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    What's scary is that my local Best Buy just got in this past week the $999.99 Panasonic DVD-Recordable. They A) Didn't have one out of the box yet as a sample to look at, B) Didn't know a darn thing about it, and C) Could ONLY tell me the price when I grabbed a girl walking through the area on her way to the back who had one of their portable gun thingies that look up prices and I asked her to use it on that item.
    They don't expect me to spend a grand there with that little knowledge, do they?
    They don't expect me to spend several grand there on a widescreen TV when they have "their most knowledgeable staff member" (as voted by consensus of the rest of their HT Dept. staff, apparently, since they all told me to see this one dude) assure me with certainty that you can't switch a WideScreen TV's aspect ratio from the remote?
    Circuit City is not a great alternative, even putting aside my usual hatred of their DVD/media section people. The TV Dept. people ARE much nicer. But their usual demo on a WS TV? A Gloria Estafan concert - 4:3 natch - stretched to fill the (wide)screen.
    I think Gloria would be horrified to see how much weight she's gained!
    I realize, after 13 years as a retail store manager, that these places are hiring kids cheaply and sticking them in these departments with no training whatsoever. They're expected to "self-train", preferably on their own time, with the motivation to be to keep their job and look good to get raises and promotions. Except they're tiny raises and a promotion opportunity comes along rarely if that soon.
    Dude, when the time comes to buy these things I will probably go to Sears. My local Sears has some really smart folks working in the electronics dept, will get me some good Panasonic equipment if that's what I choose (I usually prefer Panasonic), and will charge it to a Sears card I already have and bring it to my home without all these tales of delivery woe I hear from BB and CC.
    Failing to find something I like at Sears, I'll seek someone in a different store, on full commission, who can't screw me on the price (since I'll use the Internet to know what that should be) and will be able to have a little knowledge to tell me what's what. I won't spend that kind of $$ at Best Buy when I can't get the help I need.
    I wish the DVD Software people could branch into hardware. The folks in that dept. are honestly friendly and helpful, don't mind taking some advice or letting me give some info, and buzz off if I tell them to. Maybe it's 'cuz they see me regurlarly and figured out I spend $200 a month there on DVD's, I dunno. But it's worked out real well in THAT dept. I go a few feet away to tv-land and it's a whole 'nother world!
    Sheesh.
    ------------------
    DAVE/Memphis
    [​IMG]
    MORE TV ON DVD, PLEASE!
    [Edited last by David Lambert on October 15, 2001 at 05:36 AM]
     
  20. Matty P

    Matty P Well-Known Member

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    As a BB employee who works in the DVD/CD dept., I can sadly confirm most of the above stories...some of my good friends just got hired in the home theater dept. but honestly don't know much about 16x9, brands, or options for people coming in...I was a member here long before I got hired at BB and the knowledge gained here helps me everyday I work (it's my part time gig couple nights a week) and I do my best to pass it all on to J6P...an ongoing struggle!
    -Matt
     

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