BACK TO THE FUTURE DVD: Corrected Versions In Stores, FAQ & Summary (2 Viewers)

[MarkHastings]

Buying any version of the BTTF sets are like a box of chocolates.....

 

[Nelson Au]

Reviving this thread with a question:

I bought the BTTF box set upon the original release. I still have my incorrectly formatted discs of BTTF 2 and 3 as I was waiting for the dust to settle. Maybe I waited too long?

Just curious if the exchange program is still around and working. I found a BTTF site with a number for Universal to call, 1-888-703-0010. Appreciate any insights! Thanks.

Nelson

 

[Southpaw]

Yeah, I'm wondering too. I have originals and would finally like to send 2 and 3 back for the correct versions.

 

[Nelson Au]

Southpaw- I called the number: 1-888-703-0010 and spoke to the operator there.

They are still doing the DVD exchange program! An envelope is on it's way to me to send my discs for part 2 and 3 back for exchange. I asked how long this will take to get the new discs and she said for all other inquiries, email this address: [email protected]

She was very nice and just said they have no further information.

Nelson

 

[Southpaw]

Thanks Nelson! I called too and my envelope is being sent to me.

 

[Nelson Au]

Thought I'd chime in one last time, I got my envelope and sent the discs in and got them back today, 12 days later. Not bad and they came in shrinkwrapped jewel CD cases for each movie! Nicer effort to protect them then Warner did for the Superman discs.

Thanks again Universal! I better see if they play....

 

[Marty M]

I had completely forgotten about this when the movie set first came out. I will try to call the number soon. Thanks for reviving this thread.

 

[LCD22]

I've just got around to calling Universal about this. Are they still offering the exchange program for the "Back to the Future" sequels? I can't seem to get through.

 

[LCD22]

I tried the e-mail address Nelson posted in post #64, and got my e-mail returned automatically. After several attempts, I still can't get through the phone number that was provided, so I guess Universal is no longer offering to replace these. :frowning:

 

[TravisR]

I don't know if it'll be any help but you could try contacting Universal customer service. They should at least be able to tell if the program is still active. Here's Universal's contact info that The Digital Bits has up in their links page:

Phone: 818-777-1000

Web site: http://homevideo.universalstudios.co...t_content.html

E-mail (form on site): http://www.universalstudios.com/home...ml/contact_us/

Good luck!

 

[LCD22]

Thanks Travis. I'll look into it.

 

[Nelson Au]

Good luck you guys! I was surprised I got through when I did earlier this year. It would be a real shame if they stopped doing the exchanges.

I still have to watch my discs to see if they are okay!

 

[TravisR]

It says 'V2' on the disc. If I remember correctly, it's in the copyright info on the front of the disc.

 

[Nelson Au]

Hi Travis-

I was referring to actually watching the replacement discs I recently received to be sure they play! BTTF 2 does have the V2, BTTF 3 does not. I am assuming they sent me the right ones!

 

[TravisR]

That sounds like a good excuse to rewatch the entire trilogy (the first one has the correct AR but it's so good that it's always worth rewatching) again sometime soon.

 

[TonyD]

if you cant get the replacement from Uni just rebuy the set. it's super cheap these days.

 

[Nelson Au]

You're right Travis, always a good excuse to rewatch the discs!

 

[LCD22]

Universal is still offering to exchange Discs 2 & 3 and they'll be sending the postage paid envelope for the corrected discs. I don't know if there's anyone left that haven't got the corrected versions, but you can you use the e-mail address below to request they send them to you.

[email protected]

 

[LCD22]

I received the replacements in the mail, and like Nelson, Disc 2 has the "V2" mark while Disc 3 doesn't. Just want to give everyone an update.

 

[Tarkin The Ewok]

Thanks for bumping this thread when you did, Chris. I finally took the time to send away for the replacement discs after over four years of owning the DVDs. Two weeks after I sent my old discs away, the new ones arrived in shrinkwrapped CD cases.