ScottA
Auditioning
- Joined
- Nov 11, 2002
- Messages
- 13
The other day at 4:30 P.M. Central time I called Cat Cables directly to see if they would give me a discount on a large order (@$1000; large to me anyway). To my surprise the owner Doug answered. He said to e-mail him what I needed and he would give me a quote. BTW another self-named "better" cable company refused to do so.
I finally got around to completing the order at 6:55 P.M. (which was 7:55 in his time zone; E.T.) and e-mailed it to him thinking he would read it the next day. I was pleasantly surprised once again when I received a response at 8:01 (9:01 E.T.) from Doug. He agreed to not only give me a nice discount but to also upgrade my connectors and reduce the shipping charges slightly. He just needed a confirmation from me and he could start the order.
At 8:20 P.M. (9:20 E.T.) I confirmed the order. Doug then took the time at 10:00 P.M.(E.T.) to send me an e-mail stating that I didn't indicate what length I needed one of the cables to be and pointed out a few other details he needed to know.
To make a long story short Doug finally ended up responding to me as late as 1:51 A.M.(E.T.) in order to get the details ironed out! He could have just waited until the next day to respond to any of my responses. I even pointed that out early on.
How many other businesses have you ever heard of that would give that level of customer service! Not to mention the personal touch of dealing with the technician/owner directly.
Needless to say I was thoroughly impressed! Plus I am getting top quality 99.99% silver cables for less than I would pay for silver COATED cables.
Scott
I finally got around to completing the order at 6:55 P.M. (which was 7:55 in his time zone; E.T.) and e-mailed it to him thinking he would read it the next day. I was pleasantly surprised once again when I received a response at 8:01 (9:01 E.T.) from Doug. He agreed to not only give me a nice discount but to also upgrade my connectors and reduce the shipping charges slightly. He just needed a confirmation from me and he could start the order.
At 8:20 P.M. (9:20 E.T.) I confirmed the order. Doug then took the time at 10:00 P.M.(E.T.) to send me an e-mail stating that I didn't indicate what length I needed one of the cables to be and pointed out a few other details he needed to know.
To make a long story short Doug finally ended up responding to me as late as 1:51 A.M.(E.T.) in order to get the details ironed out! He could have just waited until the next day to respond to any of my responses. I even pointed that out early on.
How many other businesses have you ever heard of that would give that level of customer service! Not to mention the personal touch of dealing with the technician/owner directly.
Needless to say I was thoroughly impressed! Plus I am getting top quality 99.99% silver cables for less than I would pay for silver COATED cables.
Scott