An open letter sent to DirecTV concerning deceptive practices (1 Viewer)

[Scooter]

On Cablevision, I see issues when watching FOX NEWS. I suspect that these channels are coming into the cable head end via mini dish. Pixelation, rain fade, etc.

From what I am to understand, FiOS is linked nationally from ONE headend in the midwest via fiber optic cable, except for local channels.

 

[Ronald Epstein]

Found out the cause of the picture pixelation.

It is the two Tivo HD units that I hooked up to it. NOT the fault
of Fios itself (though one could say it is).

It took a few days of phone calls and Internet browsing to find this
out, but there is a compatibility issue between Tivo and Fios.

The problem is that the Fios signal coming into the home is too "hot"
for the Tivo to handle. There are dozens upon dozens of customers
posting complaints about this on other forums. Most people have
resorted to buying signal attenuators to bring the signal down to a
more reasonable level. This is what I am in the process of doing.
Thing is, it works for some, but not for all.

Tivo has been aware of this problem for the past few years and
has done nothing to modify their equipment. I have just written
letters to the CEO and Sales/Distribution VP of Tivo complaining
about the fact that I just bought $1200 worth of equipment and
lifetime service only to find out that a problem exists that Tivo
has not corrected.

On the Verizon end, they refuse to troubleshoot the problem because
of the Tivo unit which is not their equipment. I can see their point.
Verizon can only guarantee their service itself using their equipment.
Once you throw someone else's equipment into the mix why should
Verizon go to great lengths to fix it? I will say that there are reports
that Verizon has worked with Tivo customers to further tune the signal
coming into homes. However, this is not a general practice and so far
I have not found anyone willing to do that for me. Therefor I am waiting
on signal attenuators hoping that solves the problem.

 

[mylan]

My parents switched from Charter to Direct last year and Charter claims they have a box that they need to return or pay $200. My parents have never had a box and we've told them many times. They tell us if we can produce some documentation or if they can "find" it in their warehouse, they'll waive the fee. The matter has been sent to collections and they get very nice letters occasionally but my dad says he will not pay it, irregardless of what it might do to his credit.
You have to love these companies, guilty until proven innocent !