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An item has been deleted from your UltraViolet Library

Discussion in 'Streaming and Digital Media' started by Todd Erwin, Jun 19, 2014.

  1. Todd Erwin

    Todd Erwin Well-Known Member
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    Received an interesting e-mail last night from UltraViolet:
    I did not delete that title, so I contacted customer service and got this response:
    Interestingly, the title is still available on VUDU, where I redeemed my UV code, but is no longer listed as a UV title, does not show up in my list of titles on CinemaNow, M-Go, and Target Ticket, and is listed on Flixster but exhibits playback issues.

    Also, when looking at my UV library on UltraViolet's website, only 16 titles appear, even though I have 46 titles according to Flixster.

    Something fishy is going on here, I think.....
     
  2. schan1269

    schan1269 HTF Expert
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    Thank God for disc...
     
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  3. Raul Marquez

    Raul Marquez Premium
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    One more reason I refuse to use Ultraviolet.....
     
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  4. Joshua Clinard

    Joshua Clinard Well-Known Member

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    Its called beta for a reason, folks. At least they are invistigating the issue, and no one lost access to the movie who had purchased it. I think it's a good feature they just recently implemented to let owners know when someone else who is connected to their accounts deletes a film.
     
  5. classicmovieguy

    classicmovieguy Well-Known Member

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    Remind me again why Digital is the way of the future...
     
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  6. Sam Posten

    Sam Posten Moderator
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    Wait, what? Are you seriously suggesting UV is still a beta?
     
  7. Wayne_j

    Wayne_j Well-Known Member

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    Just checked and all my VUDU films are still there.
     
  8. Joshua Clinard

    Joshua Clinard Well-Known Member

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    From the very beginning, Mark Teitell the General Manager of UltraViolet said that the system was going to be launched in phases. The second phase, which is the common file format, has not launched yet, therefore, it's not finished. Also, If you go to uvvu.com, it has the beta logo at the top of the page.
     
  9. Jason_V

    Jason_V Well-Known Member

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    It's beta...yet everyone and their brother (studios, streaming services, cable companies) are saying this is the best thing ever and they're actively trying to kill physical media. Sounds like we're putting the cart before the horse, there.

    I've never had a message that said a disc or title has been removed from my physical library without my consent. Not once. Not even an "oops...that was a bad e-mail." Just saying...
     
  10. RJ992

    RJ992 Well-Known Member

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    Me neither. But that didn't stop some movies from vanishing when Sony dropped CinemaNow from their devices. And those that didn't vanish from CN I can now only watch via laptop (which I never do). There is only one mode for true ownership...and that is disc. Digital is for the birds.
     
  11. Towergrove

    Towergrove Well-Known Member

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    If the studios are actively trying to kill physical media then why did Warner Bros announce a new specialty line of blurays today for the collector physical media market? Seems to counter that argument. I mean why would they even bother?....oh, I know $$$$
     
  12. Joshua Clinard

    Joshua Clinard Well-Known Member

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    UltraViolet was never intended to kill physical media. Sales of physical media was already declining in part due to rampant piracy. They realized that people wanted to watch movies on a broad array of devices, whenever and wherever they went, so they came up with UltraViolet to make up for the lost sales of DVDs.
     
  13. Jason_V

    Jason_V Well-Known Member

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    You answered your own question: to squeeze out just a little more money from movies that have been released four or five times already. Disagree all you want, but many movies are being released on digital before physical now. Some are getting exclusive features on digital which are not available on disc. Everyone (again, studios, cable companies, retailers, etc.) is starting or trying to start their own VOD services.

    As a supplement, VOD is fine. However, I see this phenomenon as a "rubber band." We went so far into the "everyone has DVD" that the rubber band snapped all the way back to the digital side. We're not quite to snapping back to DVD/physical yet, but I think we're coming close. Especially as cable companies are putting caps on the amount of data used in any given month.
     
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  14. Towergrove

    Towergrove Well-Known Member

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    I agree 100% but I am also glad that the studios are selling us digital versions of their films as well as the rental option as not everyone prefers to rent and vice versa.
     
  15. Todd Erwin

    Todd Erwin Well-Known Member
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    This was finally resolved. From what I could gather, VUDU somehow removed the UV flag on this title, which then snowballed to other UV partners, making the film unavailable unless the member purchased it from that partner directly.The precedent here is that it shows that a UV license could be revoked at anytime.
     
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  16. mattCR

    mattCR Well-Known Member
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    Being revoked is not a surprise. I've heard of a few titles being removed from iTunes accounts.
     
  17. Sam Posten

    Sam Posten Moderator
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    Those were also mistakes and quickly fixed.
     
  18. Jason_V

    Jason_V Well-Known Member

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    Sure they were, Sam. But they may not be "mistakes" in the future. Owning, on a physical format, will never run into that issue. There are other problems, naturally, but not that one.
     
  19. Sam Posten

    Sam Posten Moderator
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    I'm with you. I have no intention of ever paying for Digital Video codes but I'll redeem em when I get em for free. I'm all in on games digitally but movies are still such a mess I won't pay a dime for em.
     
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  20. Scott Burke

    Scott Burke Well-Known Member

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    Same here Sam. I will not pay for a digital code. If it's not free, it's a no from me.
     
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