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An interesting story about SVS

Discussion in 'Speakers' started by SHS, Jul 22, 2011.

  1. SHS

    SHS Well-Known Member

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    Back in early '08 I bit the bullet and puchased an SVS Ultra-13 box sub and have loved it every since I set it up and listened for the first time. About 1.5 yrs ago I moved to a new home and after setting up the system I found that the sub no longer worked. Being of electronic troubleshooting background I was at least able to determine that the amp was blown. The problem occured at the power supply module. Yes, I use surge protectors and conditioners so the power did not spike and cause this. It could not have come at a worse time due to the expense of moving. I prolonged the issue by not contacting SVS right away but after settling in I finally began the dialouge with them even though I full well knew my warranty period had expired. The story takes a happy turn as SVS service asked me to send in the amp and within a few weeks they shipped a new amp to me at no charge, no charge, that is no charge for shipping, service or any charge of any sort. THIS IS UNHEARD OF.....the only regret is that I have not been able to tell enough people how wonderful their support is and how satisfied I am as a customer and I will shout from the highest point how much I am blown away by thier friendly and helpful service. Thank you SVS for your quality products and great service!!!!!!!!!:):):):)
     
  2. Robert_J

    Robert_J Well-Known Member

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    Monoprice is similar. I sent them an e-mail with a question about an HDMI switcher. 30 minutes later I had a UPS tracking number of my replacement. They even included a return label in the box to send back the old one.
     
  3. Cameron Yee

    Cameron Yee Well-Known Member
    Reviewer

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    I have a similar story, but in my case it was a second-hand cylinder sub. I sent it in for repair and they wound up sending me a new one with no additional charges. It's nice to hear they continue be so awesome.
     

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