William Miller
Second Unit
- Joined
- Feb 13, 2000
- Messages
- 250
Making the decision to not go to Best Buy anymore is easy. I've done it many times.
Somehow or other, I end up there on Tuesday mornings. (I love my free monkey I got there last Tuesday.)
Actually, their return policy is basically tremendous. On electronics, it's no questions asked. Just take it back. They give you a refund. My sister actually returned a DVD player she had over a month without the box and without some of the accessories and they took it back! (minus a few dollars for the missing stuff.)
Getting irate usually works if you know how to properly do it because there is a line that you cross if you start yelling and screaming.
But Best Buy can play hardball also. This past February (on a Tuesday morning), I fell on my ass seconds after I entered their store because the parking lot was very icy and my shoes were wet and their floor was newly polished and away I went. Luckily, I was not hurt but I took quite a jolt. The employees were very nice and concerned and they gave me an in-store accident report to fill out and they said someone would call me about it. A few days later, someone did call me about it. The company they have on retainer who's duty it is not to do anything for a customer who may have been injured in their store. I had no intention of asking them for anything but this company started off by telling me how they were not liable for anything because my shoes were wet and not because their parking lot was icy and not because their floor was slick. And they also proceeded to tell me that their icy parking lot was not Best Buy's problem and they gave me the name of the company who owns the shopping center property. I also explained that I have spent thousands of dollars over the years and I go to a Best Buy store every week. They couldn't care less! You would at least think they would send me a $10 coupon or something just as a goodwill gesture. No, they immediately wanted me to sign a release from any damages. That got my ire up and I contacted my family lawyer who we have on retainer and he took over. They told him to go to hell also and I finally decided to forget about it and made the announcement that I would never, ever walk into any Best Buy store ever, ever again!
And I didn't.
For about 3 weeks.
Here's my advice:
Wipe your shoes off before you walk into Best Buy.
Make sure you read the DVD very carefully before you buy it to make sure it's widescreen.
I can't wait to get my Day After Tomorrow bonus DVD on Tuesday.
Somehow or other, I end up there on Tuesday mornings. (I love my free monkey I got there last Tuesday.)
Actually, their return policy is basically tremendous. On electronics, it's no questions asked. Just take it back. They give you a refund. My sister actually returned a DVD player she had over a month without the box and without some of the accessories and they took it back! (minus a few dollars for the missing stuff.)
Getting irate usually works if you know how to properly do it because there is a line that you cross if you start yelling and screaming.
But Best Buy can play hardball also. This past February (on a Tuesday morning), I fell on my ass seconds after I entered their store because the parking lot was very icy and my shoes were wet and their floor was newly polished and away I went. Luckily, I was not hurt but I took quite a jolt. The employees were very nice and concerned and they gave me an in-store accident report to fill out and they said someone would call me about it. A few days later, someone did call me about it. The company they have on retainer who's duty it is not to do anything for a customer who may have been injured in their store. I had no intention of asking them for anything but this company started off by telling me how they were not liable for anything because my shoes were wet and not because their parking lot was icy and not because their floor was slick. And they also proceeded to tell me that their icy parking lot was not Best Buy's problem and they gave me the name of the company who owns the shopping center property. I also explained that I have spent thousands of dollars over the years and I go to a Best Buy store every week. They couldn't care less! You would at least think they would send me a $10 coupon or something just as a goodwill gesture. No, they immediately wanted me to sign a release from any damages. That got my ire up and I contacted my family lawyer who we have on retainer and he took over. They told him to go to hell also and I finally decided to forget about it and made the announcement that I would never, ever walk into any Best Buy store ever, ever again!
And I didn't.
For about 3 weeks.
Here's my advice:
Wipe your shoes off before you walk into Best Buy.
Make sure you read the DVD very carefully before you buy it to make sure it's widescreen.
I can't wait to get my Day After Tomorrow bonus DVD on Tuesday.