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A question about a delayed order

Discussion in 'After Hours Lounge (Off Topic)' started by Xenia Stathakopoulou, Aug 10, 2006.

  1. Xenia Stathakopoulou

    Xenia Stathakopoulou Screenwriter

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    I have a dvd that ive been waiting for that should have arrived by now by play.com.So i sent them an e mail and they respond with this,we have given your query ticket number, and then it says the number , and it ends with please note this number in any future correspondence in this matter. So what does this mean ?
     
  2. David Williams

    David Williams Screenwriter

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    I've never dealt with Play.com, but most email complaint depts operate the same. The email sounds like the usual "We have received your email, assigned you a complaint number and someone will contact you very shortly" email that lets you know that they did receive your email. A receipt of sorts. So I would expect you would get an email from a CSA within 24-48 hours.
     
  3. Xenia Stathakopoulou

    Xenia Stathakopoulou Screenwriter

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    Well, i hope theyll reply in the next 2 days.
     
  4. Xenia Stathakopoulou

    Xenia Stathakopoulou Screenwriter

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    Well theyve finally answered back, they say if i dont recieve it by late wednesday to contact them, and theyll send another.
     

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