John_Robinson
Agent
- Joined
- Jul 17, 2000
- Messages
- 31
My beautiful (well, except for some "uneven brightness" issues that I was willing to accept) 32XBR400 has begun to misbehave -- naturally, just weeks after the 1-year standard warranty expired.
While watching the HBO show "Six Feet Under", the set began to shut off when the screen went to one of the show's frequent fades-to-white. A few weeks later, it's now turning itself off after about 1/2 hour of viewing ANY material. No amount of tweaking white level/black level will mitigate this behavior.
Turning the TV on in "diagnostic" mode shows a count of 1 next to the "low B" item, and 0's for everything else. Oddly, the "low B" count doesn't increase with repeats of this problem.
I've found some posts regarding this in the Yahoo 'sony-wega' discussion group. A call to the store where I bought it and another discussion with a local TV service shop indicates that this is actually a rather common problem. However, I couldn't find anything about it in this forum -- where I would expect people to explode about such a problem.
The tech I spoke with recommended that I call Sony's Consumer Affairs number and complain ("although you didn't hear this from me"). She didn't feel that I should have to pay to fix it, as the problem is 'widely known'. She indicated that, even though I'm out-of-warranty, I should push to have it repaired in-house or even replaced. She said that the parts to fix this problem are on back-order -- a sign that this is, indeed, a rather common occurence.
Has anyone here experienced this? If so, have you had any luck getting Sony to 'fess up to the problem and fix it? Or am I the only poor schlub to encounter this problem AFTER a year has passed (that's what I get for jumping on the first one I could get)?
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John Robinson
"E=mc^2 (+/- 3dB)"
While watching the HBO show "Six Feet Under", the set began to shut off when the screen went to one of the show's frequent fades-to-white. A few weeks later, it's now turning itself off after about 1/2 hour of viewing ANY material. No amount of tweaking white level/black level will mitigate this behavior.
Turning the TV on in "diagnostic" mode shows a count of 1 next to the "low B" item, and 0's for everything else. Oddly, the "low B" count doesn't increase with repeats of this problem.
I've found some posts regarding this in the Yahoo 'sony-wega' discussion group. A call to the store where I bought it and another discussion with a local TV service shop indicates that this is actually a rather common problem. However, I couldn't find anything about it in this forum -- where I would expect people to explode about such a problem.
The tech I spoke with recommended that I call Sony's Consumer Affairs number and complain ("although you didn't hear this from me"). She didn't feel that I should have to pay to fix it, as the problem is 'widely known'. She indicated that, even though I'm out-of-warranty, I should push to have it repaired in-house or even replaced. She said that the parts to fix this problem are on back-order -- a sign that this is, indeed, a rather common occurence.
Has anyone here experienced this? If so, have you had any luck getting Sony to 'fess up to the problem and fix it? Or am I the only poor schlub to encounter this problem AFTER a year has passed (that's what I get for jumping on the first one I could get)?
------------------
John Robinson
"E=mc^2 (+/- 3dB)"