My personal odyssey to get on the list for BestBuy Preferred Customer coupons. - Page 2

I went to the best buy web site and checked the receive offers by e mail box. Filled in the info and am waiting to see what I get.

Lou

Well, I don't have their credit card but I'm on the list 3 times at 2 different addresses. Old home(parents) and my current home.

Here's what I received this time:

A)Envelope with separated coupons and a brochure of some sort:
1 coupon for 10% off music and movies(limit 5),
1 coupon for 25% off computer peripheral installation(limit 1), and
1 coupon telling me to get the credit card and receive January 2003 financing on purchases $299 and up

B)Fold over "thingie" with a seal and strip of coupons:
1 coupon for $5 off video game software and accessories(limit 3),
1 coupon for $2 off music and movies(limit 3),
1 coupon for 10% off big items

C)Fold over "thingie" with seal and strip of coupons:
1 coupon for 15% off digital media (limit 2),
1 coupon for 10% off music and movie titles(limit 5, and
1 coupon for 10% off big items

I have ordered from their website and shopped fairly regularly at 4 stores in 3 different states over the past 5 years. I'm not sure how to get on the list or why my selection varies so much. Essentially only the 10% off coupons on box sets or $2 off on under $20 titles are what will draw me in.(as if I needed the nudge to pick up the weekly DVD crack stash ) I would like more of those 20% off offers from last summer if a Best Buy rep is listening.

The other thing I don't understand is the proper use of these coupons. Some stores ring up a disc and it says not valid(new release on sale), while others have no such system and you get 10% off anything.

Quite a few of us in New York's capital district.

Facts:[list=1][*]We cannot find a pattern[*]BB isn't real forthcoming with info on how to get on a list[*]They state that to get the coupons you should get a BB Credit Card[*]Folks without BB Credit Cards get coupons[*]Folks *with* BB Credit Cards *don't* get coupons[*]People who complain about not getting coupons may or may not get them[*]There are multiple TYPES of coupons, all good on the same weekend[*]Some folks who used to get coupons don't anymore[*]Those that were "dropped" may have been using them every time like clockwork[*]Some folks, however, got them for a looong time while never using them, and kept getting them anyway[/list=1]

Conclusion: BB farms this out to at least 2, maybe 3 marketing firms to handle for them, and tells them when a "coupon weekend" will be (based on when it fits their corporate marketing plan and revenue needs), and then lets the subcontracters administer it any way they see fit. The subcontracters are probably indifferent to communication outside the "normal channels" and that is why special requests to get onto lists can fall through the cracks. At least one of the subcontracters uses some form of computer tracking of responsiveness, and at least one of them does not. At least one of the firms is using multiple methods of collecting names. One or more of the firms bases their style of processing on geographic sectioning. None of the subcontracter firms will cooperate with the others. BB corporate is not interested in using an iron hand to make things uniform, as long as they generate the revenue they expect.

Rock on, Mike. Good luck.

I wish i would get coupons. I have the credit card and bought a RPTV with it.

My mom got coupons for this weekend in the mail the other day. She doesn't have a BB credit card, and hardly ever buys anything there. In March, she bought me a DVd player for my birthday and got the warranty on it. That's all I can think of, but I think she put my name on the warranty, so I don't know. Weird.

Another possible scenario is this. Have you ever made a purchase at a Best Buy store (or SEARS or other retailer, many of them do this) and along with your receipt is printed a customer satisfaction survey? These things are typically randomly generated. They ask the customer to call a toll free number or mail in a response to a quick customer service survey. In the case of Best Buy, if you call the number and answer the questions they enter your name into a drawing and you could win a $500 BB shopping spree (gift card). Perhaps some of the people who completed the survey also get onto the Prefered Customer List?!?

Mike:

I was in the same position you are in. I never received coupons in the mail and I had been a BB customer for years. The only way I found out about preferred customer discount weekends was right here on this forum. I would then go into my local BB that weekend and DEMAND THE DISCOUNT (refer back to my previous post in this thread) and got it. You might want to consider doing the same until you get on their list.

I continually called the BB customer service number, threatened to cancel my BB credit card, etc. The rep apologized profusely and explained that a third party marketing company was handling the coupons but she assured me that my name would be placed on the list.

Now I seem to be getting all the mailings. Not only did I receive four coupons for this weekend but I also received an invitation to join (for free) their REWARD ZONE program. When you join, you get a card similar to a credit card plus you'll receive a discount coupon good for 10% off within 2-3 weeks after joining. Each time you make a purchase you show your card. You'll get 500 points every time plus one point for every dollar you spend. 12,500 points equals a $5.00 certificate. It seems to be a good way for BB to track your purchases, similar to those supermarket cards but it's also a way to get some discounts.

Don't give up. Keep on BB customer service until you get satisfaction. Once you're on their list, you'll be inundated with goodies.

Jeff

Chris:

They could get it from the survey, however it is done by phone by touchtone and they only take your name / phone number.

- Jeff

I used to get the damned coupons... but not lately...

Hey Mike,

Not sure if it helps or not, but I had previously never received any coupons either. However I have gotten them the last 2 times. The only change of buying habits I've had is I've bought a few dvds online at BestBuy.com over the last few months. Nothing drastic, maybe one title every 2 weeks or so over the last few months.

Again, it may not mean anything, but thought I'd let you know anyways.

Greg

*Raises hand*

Although they have ceased mailing me the coupons after sporadically mailing them for a year or more.

Here's something interesting to contribute to this discussion:

I have two e-mail addresses I've used to order items from BB.COM, usually for in-store pickup. One I haven't used in a while. I just got an e-mail to that address telling me, "Hey, there's something missing at Best Buy. NAMELY, YOU!"

It goes on to tell me this:

A digital coupon is included at the bottom.

I can combine this with my LotR digital coupon, for $12 off anything I care to order online, even marking for in-store pickup.

Hey, and all Sci-Fi is 10% off right now? Cool...Star Trek TOS episodes, here I come!

Ask Craig if the rest of us can send him our addresses too, please!!!

Sam

Let me add too that there doesn't even seem to be any pattern to how to get on the list of Preferred Customer service. But I sure as hell do know how to be taken off of it though: don't make any purchases with the coupons!!!

No joke, I got coupons by "accident". Unfortunately, they were being sent to Pikeville while I was still living in Lexington. After three consecutive weeks of receiving coupons (and not using them) they disappeared. Why does my dad never tell me these things?

Mike, maybe you should buy some stuff at Circuit City, Comp USA, Office Depot etc. and scan the receipts. Send copies to Craig and any other management address you can dig up for BB and do it every time you buy a DVD or any other CE related product that BB might sell.

Maybe they will eventually get you on there. All this talk has got me interested in getting on the list as well.

I get the coupons all the time, but never use them.