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My personal odyssey to get on the list for BestBuy Preferred Customer coupons. - Page 5

post #121 of 185
11/3/02 at 7:38am
Ah, good show John! I just posted details about that (and the 4! variations of coupon sets being sent out) in the Weekly Roundup thread!
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post #122 of 185
11/3/02 at 11:44am
Thread Starter 
No coupons for me (or my wife for that matter) yet for the upcoming weekend. But, maybe in Monday's mail.

An update. After my recent purchase of a washing machine at BB, I wrote a rather lengthy letter of appreciation about the store manager who took good care to make sure I left a satisfied customer. There was a number of problems with the transaction (not all BB's), but she went quite a ways to make sure it all worked out.

I mailed copies of the letter to: the manager, her store's upper administration, and to corporate HQ in Minnesota. I just received a personalized letter in return from a "Customr Care Representative" in MN thanking me for taking the time to write, blah blah blah.

I would think this would be another good reason for me to get on the "preferred customer list"....along with the purchase of the washing machine itself (which included getting a BB credit card) and for my attempts to directly ask customer service on-line to add me to the list.

We will see. As of today, however, it seems to be my wife (who never sets foot in the store) who gets the coupons.

Hope she (I!) gets 'em for this weekend!
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post #123 of 185
11/4/02 at 5:46pm
As I mentioned in this week's Roundup thread, I (or rather, the missus) got this set of coupons in the mail today:

1) "10% off regularly priced Music & Movie titles, any combination. Limit 5 items"
2) "Buy Any Ink Cartridge $24.99 & up, get $5 off the second of equal or lesser value. Limit 2"
3) "10% off any single item (many restrictions apply)"


Also, I realized today that every time we get BB coupons, we also get (give or take a day) some coupons for Bed, Bath, & Beyond!

Anyone else experience this?
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post #124 of 185
11/4/02 at 6:50pm
Hee hee...got mine today! Set #2.
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post #125 of 185
11/4/02 at 9:05pm
Whoa! I've peeked in and out of this thread on occasion out of curiosity. I've never gotten the coupons and never expected to. Guess what I got in the mail today?

I feel so special.....
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post #126 of 185
11/4/02 at 11:28pm
hmm, ive had a bb cc for a while and just now got the coupons. as far as i know, this is the first preferred customer weekend since i bought my rptv there, so maybe you just have to spend some big cash on your cc to get on the list?
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post #127 of 185
11/5/02 at 2:58pm
Thread Starter 
Quote:
maybe you just have to spend some big cash on your cc to get on the list?


Lee: That's an idea that's been debated here on and off.

I just hope I (my wife) gets our coupons in tomorrow's mail. Still not here! Or maybe I've been tossed off the "list"!
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post #128 of 185
11/5/02 at 3:03pm
I think a washing machine only gets you on the list for one round of coupons. :wink:
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post #129 of 185
11/5/02 at 4:35pm
Add a 5th set for the BB coupons with the 10% off movie/music, 10% off single item and I got one for 10% off any tv $299 and up.

Haven't gotten BB coupons for a long time and only thing i've done diffrently there recently is price match a couple of DVD's during which the clerk took down my info.

And yes got coupon from Bed, Bath and Beyond but think it was generic "Resident" instead of by name.

Greg
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post #130 of 185
11/5/02 at 6:46pm
Thread Starter 
Quote:
I think a washing machine only gets you on the list for one round of coupons.


Youse a wiseguy, Malcolm. No doubt about it. Youse a wiseguy.
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post #131 of 185
11/6/02 at 11:14am
I always get BB&B coupons, but no BB as of yet. Maybe I'll try the Customer Service desk.
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post #132 of 185
11/6/02 at 3:03pm
This thread reminded me that I haven't gotten any correspondence from BB since I moved back in August (I have a BB credit card). Since I'd like to use the coupons this weekend, I called BB and updated my address info, and the same time expressed my desire to get the coupons before this weekend. They emailed me a link where I could print the coupons out, so I'll be able to use them after all. Woohoo!

The rep said if I had any problems redeeming them, to just explain to the service manager my address change.

Way to go, BB!
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post #133 of 185
11/6/02 at 5:52pm
Thread Starter 
Quote:
They emailed me a link where I could print the coupons out


Um, Kyle...

Could you please share the link? Be your best friend!

Malcolm, I guess you were right! No coupons for me (or my wife) this time around. Talk about aggravating!. I do and do and do for this store.....and, what do I get?!?! Nothing but heartache!
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post #134 of 185
11/6/02 at 7:33pm
Careful Kyle, if Best Buy finds out you shared coupons with the Frezons, you may be placed on their "NO COUPONS FOR YOU" list.
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post #135 of 185
11/7/02 at 6:51am
Yeah Malcolm, I thought about that after I posted.

I'm sure there are plenty of BB employees that read these posts. My advise is to call the Best Buy 800# and plead your case. Just know that they do have the ability to provide them electronically.
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post #136 of 185
11/7/02 at 7:08am
Well, I was mostly joking. While I probably wouldn't post the link on this board, no one's going to know if you e-mail the info to a couple unfortunate HTF-ers. Your call, though.
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post #137 of 185
11/7/02 at 7:19am
Could someone remind me what that 800 number for Best Buy is?
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post #138 of 185
11/8/02 at 4:44pm
Used my coupons this afternoon. If you're interested in the details of a VERY stupid cashier who doesn't understand how the 5-item limit works, read up on it here!
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post #139 of 185
11/9/02 at 11:16am
Thread Starter 
Another e-mail to BestBuy Customer Service:

Dear Courtney:

Another BestBuy Preferred Customer Weekend has come and gone and I have not received any coupons.

I first wrote the company back in May of this year. At that time Craig Fornell told me that I would be placed in the database to receive the coupons but that it may take a few cycles before it takes effect. It has been many more than a few cycles now and I am still not receiving the coupons.

Since I began this request to receive the coupons, I have applied for (and received) a BestBuy credit card, used it to make a major purchase, and have purchased a number of other items.

I respectfully ask why it is so difficult for a good, repeat customer like myself to receive coupons to allow me a small percentage off the purchase of items from your store?

Thank you,

Mike Frezon
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post #140 of 185
11/9/02 at 9:23pm
My rather eclectic coupon purchases:

Dog Soldiers
Herzog-Kinski Box (only $44.99 w/coupon!)
Heavenly Creatures
1776
French & Saunders: Gentlemen Prefer....

And $3 off True Romance

Plus I was at Best Buy in sales tax-free New Hampshire, so it was like getting another 6% discount on top of the coupons.
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post #141 of 185
11/9/02 at 11:57pm
I've been receiving the prefered customer coupons for two years or more. However, I did NOT receive coupons for the october sale or this weekend's sale.
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post #142 of 185
11/10/02 at 12:43am
[2] sets of coupons for the Garris household this time :b. I was only able to put these to use though:

$3 off Warner SE - True Romance
10% off movies - Life is Beautiful
10% off one item - Age of Mythology (PC)
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post #143 of 185
11/11/02 at 2:14pm
Thread Starter 
This has got to be one of the most intellectually aggravating endeavors I've ever undertaken.

Mike,

Thank you again for contacting Best Buy about the Preferred Customer events.

We do apologize for any frustration this situation has caused. I will process your request through our system again. If your name is chosen as part of our sampling, you may begin receiving coupons within the next two promotional periods.

Thank you again for your email to Best Buy. Please do not hesitate to contact us with additional questions or concerns.


Best wishes from Best Buy,
Courtney and the Consumer Relations Team
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post #144 of 185
11/11/02 at 2:32pm
Hey, Mike...at least I'm here for you with the Roundup!
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post #145 of 185
11/11/02 at 4:19pm
Keep your chin up, Laver...er, I mean, Mike!
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post #146 of 185
1/6/03 at 6:31pm
Thread Starter 
Surprise! Surprise! Another three promotions and still nothing for me! But, my buddy Courtney, the BestBuy customer service rep gets another nice letter from yours truly:

Dear Courtney:

Another couple of BestBuy Preferred Customer Weekends (November, December) have come and gone without me receiving any promotional coupons. And now, another looms this coming weekend.

I have been requesting since May, 2002 if I could be considered a BestBuy preferred customer based on a significant amount of purchases I make in the store. I also have acquired a BestBuy credit card and made some large in-store purchases at your Crossgates Mall location in Albany, NY.

While I keep receiving promises that my name has been submitted for consideration, I receive no coupons.

Thank you. Your loyal, but disappointed, customer,

Mike Frezon


Sigh. I wonder if Odysseus had such tribulations on his long journey? I hear that Poseidon could be a real jerk!

"To the Sirens first shalt thou come, who bewitch all men..."
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post #147 of 185
1/7/03 at 6:05am
Okay, lazily, I have done nothing to get on the list. Magically, I've been added. I did do Christmas returns without a receipt though.
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post #148 of 185
1/7/03 at 7:26am
Mike, I just don't think they like you.

Is it freezing up there in the Capital Region? I wish we could have been up there over the holidays, oh well, next year, but then it probably won't snow over XMAS, we always miss the big snow. We were there in 2001 and almost nothing.
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post #149 of 185
1/7/03 at 8:27am
Quote:
But, my buddy Courtney, the BestBuy customer service rep gets another nice letter from yours truly

Wow! Is it that time of the month again? Where does the time go?
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post #150 of 185
1/7/03 at 7:32pm
Thread Starter 
They "understand" me! They say they really "understand" me!

Mike,

Thank you again for contacting Best Buy about the Preferred Customer events.

We understand your frustration if you have not received the Preferred Customer coupons. We have submitted your request to the Direct Marketing department. If your name is chosen as part of our sampling, you may begin receiving coupons within the next two promotional periods.

Thank you for sharing your comments with Best Buy. Please do not hesitate to contact us with additional questions or concerns.


Best wishes from Best Buy,
Courtney and the Consumer Relations Team

John Berggren: Yup! I just returned a late Christmas present without a receipt, too! Very nice of them!

John Co: They SHOULD like me! That's my whole point! I spend a fair amount of $$$ there! Not as much as a lot of HTFers, but enough they should appreciate me!
And, the winters here in Albany have been very plain over the last few years. This is the first with any significant storms in recent memory! And, what storms!

And, lastly, Malcolm. My good buddy Malcolm:
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