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Fedex Employee throws monitor over Fence

post #1 of 11
12/22/11 at 5:27am
Thread Starter 
Astounding. The company is making amends to the customer, but how the hell does this moron get hired with such an attitude?

http://finance.yahoo.com/news/fedex-addresses-tossed-monitor.html
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post #2 of 11
12/22/11 at 7:05am
I think merchants have to be asking themselves how often this happens when there are not cameras there to record the deed. They have to pay for all that return merchandise, to say nothing of the lost goodwill.
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post #3 of 11
12/22/11 at 7:07am

Yep.   I had a few instances of moments I shipped things to have them arrived broken.  It's frustrating for a customer, but for a business it's a killer.   You have to replace the item, and process an insurance claim with the shipper which can take forever, and in all that time the small business is out of pocket the money.
 

Quote:
Originally Posted by Al.Anderson View Post

I think merchants have to be asking themselves how often this happens when there are not cameras there to record the deed. They have to pay for all that return merchandise, to say nothing of the lost goodwill.


 

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post #4 of 11
12/23/11 at 8:19am

I wonder if there was more to it though. Was there a growling German Shepherd just out of camera view. Had there been issues with the recipient in the past? I am by no means, condoning what the driver did, but it just seems extremely odd.

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post #5 of 11
12/23/11 at 11:08am
Thread Starter 
Quote:
Originally Posted by Richard Travale View Post

I wonder if there was more to it though. Was there a growling German Shepherd just out of camera view. Had there been issues with the recipient in the past? I am by no means, condoning what the driver did, but it just seems extremely odd.

The customer said his front door was wide open, and all the idiot driver had to do was ring the bell at the gate. How much brainpower would that have taken, dog or no dog?
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post #6 of 11
12/23/11 at 12:50pm
I don't know FedEx policy but I imagine that there's some kind of protocol for the drivers to follow when a situation might be dangerous to the driver (be it a dog or threatening looking people or a rickety staircase, etc.) and it probably doesn't involve tossing the package over a gate. smile.gif
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post #7 of 11
12/23/11 at 5:08pm
This does not surprise me at all. I worked at UPS for one day in college, and packages were treated with the same level of care a two-year-old would use in a china shop.
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post #8 of 11
12/23/11 at 8:53pm
Heh. Yea, I worked there for a year in college. Certainly the most physically demanding job I have ever had. I don't think people in general really know what a UPS hub is like in the summer. You only work 4 hours for a reason.

Anyway, very very true regarding the handling of packages. If you come across a wall of boxes in a truck - Pull the bottom one and run! smile.gif I now package my shipments with my previous UPS experience in mind.
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post #9 of 11
12/24/11 at 7:35pm

I have to say that my FedEx driver is the best.  I have never had any issues, he has put up with the dogs (even has treats) and always has a smile.  My UPS driver is very good too.

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post #10 of 11
12/27/11 at 4:11pm
Quote:
Originally Posted by CRyan View Post

Heh. Yea, I worked there for a year in college. Certainly the most physically demanding job I have ever had. I don't think people in general really know what a UPS hub is like in the summer. You only work 4 hours for a reason.

Yeah, that's why I only lasted a day. It was FL in the summer, and I remembered I was going to college so I wouldn't have to do physical labor like that.
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post #11 of 11
12/27/11 at 8:33pm
Not to be outdone by FedEx, a UPS driver tosses a package AND flips the finger at a homeowner's surveillance camera!

http://www.youtube.com/watch?v=ViInV_raeXk

Mark
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