No one is backpedaling per se -- all the carriers and manufacturers who don't use CIQ announced that they didn't to quell any mass hysteria from their customers. Right now, it appears that Sprint is CIQ's biggest customer, and they're not saying anything.
A co-worker yesterday asked me if I had heard about how they were spying on us with our phones. As he understood it, the phones were sending back credit card and bank account information, as if this were some cyberplot hatched by Lex Luthor.
From what I can tell, Eckhart has overstated about 99% of what's happening, from claiming that Blackberry and Nokia were affected (they weren't) and that all newer model Android phones had it (it's probably limited to Sprint and a few phones from TMo & AT&T). I believe he came at it with the best of intentions, but there's definitely some tin foil hat stuff going on. It was also irresponsible to use a single phone (the Evo 3D) to make widespread claims that did not hold up under scrutiny.
In the end, it doesn't seem like anything nefarious was going on. I know I have CIQ running -- I've actually seen it running in my task monitor. So they weren't really trying to hide it from me. Until there's evidence to the contrary that CIQ does not transmit personal or unencrypted information, this is just another example of a cyber boogeyman. There are three levels here -- yes, it does monitor. And it does record. But it doesn't record everything it monitors. And then even less information is transmitted back. Just because it is watching your keystrokes doesn't mean it's recording them, and if it's not recording them, it can't be transmitted.
The real take away here is that Sprint etal need to be much more explicit about letting customers opt out of crash reporting. That and no one can whip up a tempest in a teapot like internet nerds.