Pinocchio Blu Ray replacement disc for missing lines of dialogue? - Page 8

Does this replacement program only apply to North America? I am in Australia, and have confirmed that my copy of Pinocchio is the erroneous version. I guess it's a minor audio issue that I would not have personally picked up without this forum, but now that replacement discs are sent out, I'd like one too!

So please, does anyone know if this applies to Australia too? Thanks,

I am a dumb ass. I just checked the blu ray copy, and the audio is correct. Only the DVD has incorrect audio. Disney also sent me an email stating that only the DVD should have an issue, not the bluray.

So I'm happy. Next time I might just check the proper copy :)

I received my replacement disc today!

Received my corrected version today - didn't seem to take long at all.  Thanks to folk in this thread for making me aware of the issue!

Quote:

Originally Posted by Bleddyn Williams 

Received my corrected version today - didn't seem to take long at all.  Thanks to folk in this thread for making me aware of the issue!

Same here, it took two weeks from the time I mailed the disc to get the corrected one. It's funny that when I first realized the missing dialog, I kind told myself "oh well" and settled into not getting it correct.  That one word "right" makes the song and I am glad I exchanged the disc and Disney finally made it easy.  Also thanks to eveyone here for talking Disney into doing something.
 

Quote:

Originally Posted by ahollis 

That one word "right" makes the song

 

That's a good way of putting it, Allen.

I had a hard time verbalizing--when the problem came to light--why this should be a big deal for such a small amount of dialog.  But for someone who has been listening to Disney music for years and years and years...it seemed obvious. 

EDIT:  I've still got to send in my disc.

Got my disc today, too. Sadly, there's no replacement DVD. Should I email for that, too? I figured they'd go hand-in-hand.

Did you send them a DVD, Chris?

No. They only asked for a Blu-Ray.

Did people send both?

Quote:

Originally Posted by M3wThr33 

No. They only asked for a Blu-Ray.

 

Did people send both?

No.  I was just curious if you thought both were being replaced and you might have sent both by mistake.  There is one member--who has posted in this thread--who returned the entire package to Disney.

If you had sent both discs in, I was just curious to see what Disney Customer Service would have done. 

A pristine replacement disc arrived two days ago and Mr. Cricket's heretofore missing lines are a lovely thing to hear.  Good deal! 

Thanks again to Mike Frezon, Diane at Disney, and everyone else who was instrumental in getting a replacement program implemented.  I know it costs money, but this is what real customer service satisfaction is all about.

Quote:

Originally Posted by Chas in CT 

A pristine replacement disc arrived two days ago and Mr. Cricket's heretofore missing lines are a lovely thing to hear.  Good deal! 

 

Thanks again to Mike Frezon, Diane at Disney, and everyone else who was instrumental in getting a replacement program implemented.  I know it costs money, but this is what real customer service satisfaction is all about.

+1

Thanks Disney! I got mine too. That's really putting the customer first!

I called today and they still have not received my copy in their return envelope which was mailed on the 11th. They didn't seemed surprised that my copy had not arrived yet and to check back in another week.

I sent both the blu-ray and the DVD. They called and said there was no replacement program for the DVD. They are returning it with the replacement Blu-ray.

Thanks, Karl.

My curiosity has been answered. 

Yeah, I'm still on this... Did anyone hear of a time limit for the exchange? I've had my mailing label for about a month, but wanted to watch the BD a couple more times (spaced out) before sending it off JIC it goes MIA.

Just happened to check back into this thread.  Happy

to see that an exchange program has been set up for

this title.  Waiting for the exchange line to open so I can

call them this morning.

ADDED:  Just got off the phone with Customer Service.

They were extremely nice and a return mailing label is

on the way.  Thanks so much Disney!  Hats off to you 

for taking care of your consumers like this.

Visit our DVD, BLU-RAY and 3D REVIEW ARCHIVES

Quote:

Originally Posted by Khai L 

Does this replacement program only apply to North America? I am in Australia, and have confirmed that my copy of Pinocchio is the erroneous version. I guess it's a minor audio issue that I would not have personally picked up without this forum, but now that replacement discs are sent out, I'd like one too!

 

So please, does anyone know if this applies to Australia too? Thanks,

I live in Germany, and although they replaced my misframed copy of Pirates of the Caribbean back in 2007, this is the response I got today:

I watched the comparison videos on YouTube, and the missing dialogue doesn't bother me that much, so I'm not too upset.

Got ours back today.  Thank you Disney and HTF!

I got mine a couple days ago.

I tip my hat to everyone here who brought this to Disney's attention, and to Disney for handling it so well.

In case anbody cares, even though Pinocchio is "back in the vault" now (confirmed), Disney has plenty of fixed BDs to go around. So, apparently, no particular hurry. Though it probably makes sense to at least get your label ASAP so you are "counted".

[I still haven't returned my BD for reasons mentioned previously even though I have long had the mailing label, and now that I'm finally ready to do it, there is sort of a postal slowdown/strike here. lol]

Quote:

Originally Posted by Mike Frezon 

The missing lines of dialogue are contained within the song Give a Little Whistle.

 

As Jiminy is counseling Pinocchio to "let his conscience be his guide" and "give a little whistle"...the two characters do a bit of a call-and-answer section:

Jiminy: And when your whistle's weak.....YELL!

Pinocchio: Jiminy Cricket!

Jiminy: Right!

Well, the response "Right!" by Jiminy is missing--both from the new mix for the Blu-ray release and from the original mono mix also included on the disc.

 

There is another piece of Jiminy's dialogue missing from the end of the same song. When Jiminy has always said "Look out Pinoke!", as Pinocchio falls over, there is...nothing.

Watched our Blu-ray copy before Christmas and never noticed the missing dialogue. This movie is so weird that a missing "Watch out Pinoke!" goes unnoticed :)