Pinocchio Blu Ray replacement disc for missing lines of dialogue?

gee, i have heard nothing....would be a good thing to hear!!!....any info from anyone??

This poster from another forum apparently has got the replacement disc by calling Disney support.

hello all,

   Just called the customer service line...and was told that they have received no information of a new pressing with the correctios made.....Would have been a nice thing....darn.  Let me know if you hear something different from Disney.  Thanks.

b

Quote:

Originally Posted by bob kaplan 

hello all,

   Just called the customer service line...and was told that they have received no information of a new pressing with the correctios made.....Would have been a nice thing....darn.  Let me know if you hear something different from Disney.  Thanks.

b

+1. Rats! Oh well.

Last I heard, Disney hadn't even corrected the problem, let alone offer an exchange program.  But the guy on dvdizzy.com claims to have a corrected copy.  Is he just lying?  Or maybe just mistaken?  I can imagine someone calling customer support and being offered an exchange for a defective disc.  In this case, maybe Disney just mailed him another copy of the exact same Blu-ray (since the original disc wasn't actually "defective") and he didn't even know the difference?

I don't even remember Disney ever acknowledging the problem in the first place. 

Fixed replacement discs sure would be nice...

It's weird, though, that the guy on dvdizzy.com claims to have received a corrected copy.  Here's what I think happened (I mentioned it above, but I don't think I explained it very clearly):

1. Guy reads online that the Pinocchio Blu-ray has an audio problem.
2. Guy calls Disney customer service to complain about said audio problem.
3. Disney customer rep doesn't know what guy is talking about, but hears the word "defect" and offers to send a replacement disc per standard operating procedure for defective products.
4. Guy receives "replacement" Blu-ray in the mail.  It's the exact same disc he had before, but he doesn't actually know the difference and assumes he now has a "corrected" Blu-ray.

Any other opinions?  I'm assuming something like the above happened because, again, I haven't heard of  corrected version being available, and I'm sure something like that would have been reported on the HTF.  Has anyone heard otherwise?

I thought they maybe exchanged his disc for one from the UK, which is correct, but it turns out that all versions are region locked. So either the guy doesn't know what he's talking about, or he's lying. Otherwise people at the customer service would have known about it.

I'm sniffing around at the only other internet forum of which I'm a member (on the subject of Disney music) to see if anyone over there knows anything. 

Quote:

Originally Posted by cafink 

 

Any other opinions?  I'm assuming something like the above happened because, again, I haven't heard of  corrected version being available, and I'm sure something like that would have been reported on the HTF.  Has anyone heard otherwise?

I think the most likely scenario is that the person who said that they got a replacement disc is lying (for the sad thrill of starting an internet rumor) but your scenario is a possibility or there's the off-chance that the customer service person that Bob Kaplan spoke is uninformed and there actually is a replacement disc.

Has anyone here RECENTLY bought the 2009 Pinocchio BD/DVD? If recent purchases also have the audio problem then we can assume the latest pressing still has the problem.

Quote:

Originally Posted by RobertR 

Ernest Rister (who used to post on here and seemed very knowledgeable about Disney matters) made the same claim on AVS.  One guy posted that when he called Disney, they said they're aware of the problem and are researching it.

I found the thread you're referring to.  Ernest also said, "I also have one of the flawed Matrix Revolutions discs that I haven't gotten around to replacing with Warner Bros, guess I'll do both tomorrow."

As far as I know, like Pinocchio, Matrix Revolutions was never fixed, and no replacement was ever offered.  Am I mistaken?  I'm beginning to think someone is simply pulling our collective leg.

Quote:

Originally Posted by kevin_y 

Has anyone here RECENTLY bought the 2009 Pinocchio BD/DVD? If recent purchases also have the audio problem then we can assume the latest pressing still has the problem.

I bought Pinocchio about 2 weeks ago from U.S. amazon. If you could clarify the exact problem, I could check on this presumably recent stock copy. Coincidentally I was planning to watch Pinocchio yesterday but didn't, so today or tomorrow... Pinocchio is the first movie I can remember seeing, ca 1960 I'd guess, and I haven't seen it since, so it's not likely I'd ever notice a problem...

The missing lines of dialogue are contained within the song Give a Little Whistle.

As Jiminy is counseling Pinocchio to "let his conscience be his guide" and "give a little whistle"...the two characters do a bit of a call-and-answer section:

Jiminy: And when your whistle's weak.....YELL!

Pinocchio: Jiminy Cricket!

Jiminy: Right!

Well, the response "Right!" by Jiminy is missing--both from the new mix for the Blu-ray release and from the original mono mix also included on the disc.

There is another piece of Jiminy's dialogue missing from the end of the same song. When Jiminy has always said "Look out Pinoke!", as Pinocchio falls over, there is...nothing.

Quote:

Originally Posted by cafink 

 

Quote:

Originally Posted by RobertR 

Ernest Rister (who used to post on here and seemed very knowledgeable about Disney matters) made the same claim on AVS.  One guy posted that when he called Disney, they said they're aware of the problem and are researching it.

I found the thread you're referring to.  Ernest also said, "I also have one of the flawed Matrix Revolutions discs that I haven't gotten around to replacing with Warner Bros, guess I'll do both tomorrow."

 

As far as I know, like Pinocchio, Matrix Revolutions was never fixed, and no replacement was ever offered.  Am I mistaken?  I'm beginning to think someone is simply pulling our collective leg.

The 3rd Matrix, with the digital video glitch, that lasted about 3 frames? It was fixed, a long time ago. I became aware of it from this forum, and got a replacement disc. The replacement was indeed a fixed disc, and not another with the same glitch.
 

Quote:

Originally Posted by RickER 

The 3rd Matrix, with the digital video glitch, that lasted about 3 frames? It was fixed, a long time ago. I became aware of it from this forum, and got a replacement disc. The replacement was indeed a fixed disc, and not another with the same glitch.
 

I must've missed this one, somehow.  Thanks for the info.

Quote:

Originally Posted by CraigF 

Quote:

Originally Posted by kevin_y 

Has anyone here RECENTLY bought the 2009 Pinocchio BD/DVD? If recent purchases also have the audio problem then we can assume the latest pressing still has the problem.

I bought Pinocchio about 2 weeks ago from U.S. amazon. If you could clarify the exact problem, I could check on this presumably recent stock copy. Coincidentally I was planning to watch Pinocchio yesterday but didn't, so today or tomorrow... Pinocchio is the first movie I can remember seeing, ca 1960 I'd guess, and I haven't seen it since, so it's not likely I'd ever notice a problem...

The audio problems occur at around the 20-minute mark of the movie.  As Mike said, the dialog "Right!" and "Look out!" are missing.  Here is a comparison of the 1999 DVD and the 2009 DVD/Blu-ray regarding this.

^ The one I got is uncorrected. It came without the slipcover, as often happens with newer stock of "older" Disney titles, so I was hoping...

Thanks for checking so quickly, Craig.

I have the sense that something is amiss with these unsubstantiated reports.  Like I said earlier, I haven't even heard Disney admit that there's any problem with the release...let alone that it is getting fixed. 

i have been checking every resource that i could and haven't seen anything on a replacement disc as of yet, if i can find the time i will call Disney this week and inquire as if a replacement is in the works, and let you know what i find out 

I still don't understand why Disney hasn't taken care of this issue. They must be aware of the problem by now, and the UK version doesn't have the problem, making a new master really simple.

Quote:

Originally Posted by Brian Borst 

I still don't understand why Disney hasn't taken care of this issue. They must be aware of the problem by now, and the UK version doesn't have the problem, making a new master really simple.

I'm surprised too. Disney was surprisingly good about correcting faulty DVDs in the Treasures and Legacy series, as well as the last season of The Golden Girls. Why they haven't acknowledged the problem for one of their key Whatever-Precious-Metal-They're-Calling-It-This-Time-Around Edition titles is beyond me.

Ultimate Disney (see under Dec 1) says this is going out of print in March 2011 so the audio problem will likely not be fixed.

Quote:

Originally Posted by kevin_y 

Ultimate Disney (see under Dec 1) says this is going out of print in March 2011 so the audio problem will likely not be fixed.

Yup, we'll have to rebuy it in six years when it is re-released (assuming blu ray is still around then) in a new and improved version - for which the only improvements will be these fixes.

-R

On the copy I just got today from Amazon, both "Right!" and "Look out, Pinoke!" are there on both the 7.1 and mono tracks. "Look out!" is mixed in with sound fx of the clattering cans, so it doesn't stand out as much, but it's there.

What?!?!?!?