PARAMOUNT HOME ENTERTAINMENT RECALLING SAVING PRIVATE RYAN SAPPHIRE SERIES BLU-RAY DISCS - Page 2

Look at Steve...always showing up with useful information...

Good job w/ this, Paramount!

I'll be doing the exchange by mail myself -- sounds painless enough.

_Man_

Quote:

Originally Posted by Steve Tannehill 

Vincent, the yellow UPC is a sticker on the outside of the case. You should be able to peel it off without any difficulty.
 

Awesome!  I'd only seen pics on the internet & just really didn't like the look of it.  Now I can do the exchange without any disappointment.  Thanks for the info!
 

^ I don't know about all copies but the bar code is definitely printed yellow on my copy (with no sticker at all). That being said, how often are you going to be looking at the back of the cover anyway?

Quote:

Originally Posted by TravisR 

^ I don't know about all copies but the bar code is definitely printed yellow on my copy (with no sticker at all). That being said, how often are you going to be looking at the back of the cover anyway?

My bar code is definitely printed yellow too.  I must admit this doesn't bother me at all - it just tells me I've got the right version.

If people have a problem with a yellow bar code instead of a white one they really need to rethink their priorities in life.

Quote:

Originally Posted by Bleddyn Williams 

Received my envelope today.  Surprised to see that they're asking for return of the entire package "Disc1, Disc2, amaray case and the packaging".

 

The return envelope is 2-day UPS, then as pointed out above by Paramount, its two days for processing and a return via 2-day UPS.

 

Its good that they're taking care of this, but I just took mine back to Best Buy last week, which is a lot quicker than this.  But if you don't want to mess around in stores, this is fine.

I got my pre-paid envelope 2 days ago and sent off the disc -- only to have it returned to me because the address was wrong.  WTF?

I have to call Paramount again on Tuesday because the answering service couldn't help me.

I did my return tonight at my local Best Buy.  It couldn't have been any easier.  The manager and clerk at the customer service counter knew about the recall and sent me off to get my replacement disc. 

They did all the proper paperwork--scanning both discs and generating a new receipt. 

While I was there I also picked up the BD of Field of Dreams for $14.99. 

A BIG "thank you" to Paramount for a terrific response to this issue. 

I sent my disc in to Technicolor.  They received it Tuesday and the replacement was on my doorstep today (Thursday).  Great turnaround.  Thumbs up for the speedy replacement.

Good to hear.  Thanks for the update Bryan!

After an initial snafu, finally got my replacement late last week. 

I performed the exchange via Amazon.com. However, despite higher return shipping cost from Germany, I only got refunded the flat $2.98. The whole process only took about 3 weeks.