PARAMOUNT HOME ENTERTAINMENT RECALLING SAVING PRIVATE RYAN SAPPHIRE SERIES BLU-RAY DISCS

I just wanted to say - kudos for the communication and promptly addressing this issue. The final, corrected product will truly be one of the Blu-ray format's treasured reference discs, and your response serves as an example of the commitment to excellence and settling for nothing less. Again, thank you, and now I have another reason to watch the wonderful film again!

I second Felix's comments.    Thanks to both Paramount and Technicolor for quickly and proactively addressing the issue.  It took me a few tries to get through to Technicolor today as the line was busy, but once I got through the person asked a few simple questions and apologized about the issue.  A very strait-forward and painless process.

Does anyone know if the issue is also pertaining to the release out in the UK?

Thanks for this thread.  I received my copy from Borders.com as a birthday present yesterday and called immediately.  After being on hold for a few short minutes, I gave my info and that was that.  I watched the opening 35 minutes of the disc and then skipped ahead to the scene in question and the audio sync issue was there.  I'm glad Paramount jumped on this so fast. 

Indeed, the final disc gone through quality control, should be good.

Hey Paramount, when will you be shipping the replacement discs to the people who called the toll-free number for replacement?

Thanks - Steve

Quote:

Originally Posted by Steve Tannehill 

Hey Paramount, when will you be shipping the replacement discs to the people who called the toll-free number for replacement?

 

Thanks - Steve

Its Technicolor handeling the replacement process.  I'll see if we can't get an update next week.

I saw my first copy of SPR with the yellow bar code at a local FYE store today. 

I haven't done anything yet about getting a replacement.  Do people think Best Buy will be the easiest way to go?    Or, should I call Technicolor's toll-free number? 

^ If you don't have a reciept, I'd go with the mail away (since it sounds like everyone but me needed to have a reciept to return it to Best Buy). If you do have a reciept, I'd exchange it where you picked it up.

Thanks, Travis.  I should have the receipt. 

Quote:

Originally Posted by Mike Frezon 

I saw my first copy of SPR with the yellow bar code at a local FYE store today. 

 

I haven't done anything yet about getting a replacement.  Do people think Best Buy will be the easiest way to go?    Or, should I call Technicolor's toll-free number? 

If you have a receipt, I would absolutely go to Best Buy.  While it was a pain in the ass to explain my way through two girls and waste 10-15 minutes for an exchange (and I had my receipt!), it's done and I was able to watch the film last night.  The idea of having to wait for Paramount's mailer and then send it back and wait for it to show up - ugh.

Plus, its a real YMMV situation at BB - you may be out the door in a few minutes!

I replaced my copy at Best Buy yesterday morning with no hassle whatsoever.

I received my new copy from Amazon on Friday, and received credit for the return of the defective copy the next day.

Excellent, hassle-free service.

So are the new discs designated with this yellow bar code? I have not picked this up yet but now that it appears the stores are stocking the new discs I might just go get it.

Perhaps Warners should recall GONE WITH THE WIND, since the stereo channels are flopped.

Quote:

Originally Posted by Ron-P 

So are the new discs designated with this yellow bar code? I have not picked this up yet but now that it appears the stores are stocking the new discs I might just go get it.

Yes. You shouldn't even be able to find a white bar code copy on the shelves any more. I'd definitely look at the bar code rather than just trusting that people are doing their jobs properly though.

I ordered my copy from Amazon.com on May 14th, to lock in the price.  They immediately put a hold on the order because of the recall and didn't ship it until they had corrected stock.  Got my (yellow bar code) copy on Friday and watched it over the weekend.  First time I've seen more than a few minutes of the film since I watched it in the theater.  (Refused to watch it on television and was sure even the DVD would disappoint.)  I did watch a tiny bit on whatever cable channel was showing it in HD last week, just to have a point of comparison for comparison for when the Blu Ray arrived.  As expected, there was no comparison.  And even in plain ol' DTS, the sound was unbelievable.  The ending wiped me out, but that was no surprise.  The first time I saw the film was an early matinee on a weekday when I had taken off from work to get my car worked on.  It seemed that 90% of the audience was retirees old enough to have served in the war, and their wives.  When the lights came up there literally was not a dry eye in the house, including mine, and I've never been anywhere near the military, having been too young for Vietnam and too old for everything since. 

Regards,

Joe

Thanks for the update!

Thanks.  With the additional wait time for those of us who called the toll-free number, I just arranged for Amazon to exchange the disc.  All it cost me was a trip to the post office, and I got a $5 promotional discount for the trouble.  I'll have the replacement disc on Thursday.

- Steve

Thanks Paramount!

Mistakes happen, its how you handle them that shows the true character of an organization. Paramount has shown that they are truly a class act by getting this problem taken care of ASAP.

Doug

Quote:

Originally Posted by Douglas Monce 

Thanks Paramount!

 

Mistakes happen, its how you handle them that shows the true character of an organization. Paramount has shown that they are truly a class act by getting this problem taken care of ASAP.

 

Doug

Agreed.  Paramount deserves kudos for resolving this so quickly.

Quote:

Originally Posted by Douglas Monce 

Thanks Paramount!

 

Mistakes happen, its how you handle them that shows the true character of an organization. Paramount has shown that they are truly a class act by getting this problem taken care of ASAP.

 

Doug

Absolutely. Some of the other studios could take a page from their book on how to handle things. Thank you, Paramount.
 

Received my envelope today.  Surprised to see that they're asking for return of the entire package "Disc1, Disc2, amaray case and the packaging".

The return envelope is 2-day UPS, then as pointed out above by Paramount, its two days for processing and a return via 2-day UPS.

Its good that they're taking care of this, but I just took mine back to Best Buy last week, which is a lot quicker than this.  But if you don't want to mess around in stores, this is fine.

Quote:

Originally Posted by Bleddyn Williams 

Received my envelope today.  Surprised to see that they're asking for return of the entire package "Disc1, Disc2, amaray case and the packaging".

Ugh, the whole reason I wanted to exchange by mail instead of in-store was because I assumed you'd only have to send the Disc & that way I could keep the original cover with the white UPC & not get stuck with that horribly ugly yellow UPC.  Guess I'll just have to go to Best Buy & see if they'll let me swap Disc 1 only.

Vincent, if I were you, I would do the whole exchange thing and then when they're ready to give you your copy and bin the returned one, just ask if you could swap the insert.  My experience is that if you bring it up during the transaction itself you could have a lot of explaining and wasting time ahead of you!

Quote:

Originally Posted by Bleddyn Williams 

Vincent, if I were you, I would do the whole exchange thing and then when they're ready to give you your copy and bin the returned one, just ask if you could swap the insert.  My experience is that if you bring it up during the transaction itself you could have a lot of explaining and wasting time ahead of you!

Except I could see them not wanting to do that since the white SKU is the indicator that there is something "wrong" with the set. 

While realistically I can't figure out why logically they would think you'd want to keep swapping out sets (by retaining the white SKU) it might screw them up somehow to have it look like they took in a set with the yellow SKU. 

The SKUs are definitely different, so that will be a stumbling block.

My experience swapping discs at Best Buy was painless. In fact, I couldn't find my original receipt, so I went to my Reward Zone account and printed the transaction there to present to BB. They didn't even glance at it. He tried scanned one SKU, then the replacement SKU and handed me the new disc.