Re: "Xbox 360 defects: an inside history of Microsoft’s video game console woes"
Dean Takahashi wrote a great book a few years ago "Opening the Xbox" which was a revealing look at the development and success of the original Xbox.
I'm a classic case of someone who ended up passing on the 360 until just recently with the release of Jasper. Even then I looked at a bunch of units serial numbers until I could find one I confirmed to be Jasper. It's a great system too, so it really is too bad that I held off buying one for so many years. In that time, my gaming money went to a PS3 and Wii, revenue that likely would have gone to Microsoft (at least a significant percentage) had they done it right from the beginning and had no RROD. Instead I own only a few games on the 360, and the library is growing retrospectively, so games to me are under $30 (most under $20), whereas I probably would have bought them at $60 had I owned a 360 at the time of their release.