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A few thoughts about.....LET THE RIGHT ONE IN - Page 2

post #31 of 146
3/24/09 at 10:19pm

Re: A few thoughts about.....LET THE RIGHT ONE IN

Wait, so they acknowledge the problem by re-pressing with the correct subs, but aren't going to rectify the situation for those who have already bought it?

Lame. Really lame.

I actually haven't opened it, and I bought it from Amazon, so I'm contemplating returning, but it's such a freakin' hassle. for the no exchange policy. Way to reward those who had early faith that you would be turning out a quality product.
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post #32 of 146
3/24/09 at 10:33pm

Re: A few thoughts about.....LET THE RIGHT ONE IN

Quote:
Originally Posted by Carlo Medina
Wait, so they acknowledge the problem by re-pressing with the correct subs, but aren't going to rectify the situation for those who have already bought it?

Their statement about it is pretty funny:

Quote:
Originally Posted by Magnolia Entertainment
"We've been made aware that there are several fans that don't like the version of the subtitles on the DVD/BR. We had an alternate translation that we went with. Obviously a lot of fans thought we should have stuck with the original theatrical version. We are listening to the fans feedback, and going forward we will be manufacturing the discs with the subtitles from the theatrical version."



Regarding exchanges:
Quote:
Originally Posted by Magnolia Entertainment
"There are no exchanges. We are going to make an alternate version available however. For those that wish to purchase a version with the theatrical subtitles, it will be called out in the tech specs box at the back/bottom of the package where it will list SUBTITLES: ENGLISH (Theatrical), SPANISH."
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post #33 of 146
3/25/09 at 12:07am

Re: A few thoughts about.....LET THE RIGHT ONE IN

Quote:
Originally Posted by Thornhill
I hope they change their mind.

Email them. dvd@magpictures.com

If everyone that is upset about this emails them, they might decide that it would be a good idea to try and save face with their customers, and start up an exchange program.
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post #34 of 146
3/25/09 at 2:06am

Re: A few thoughts about.....LET THE RIGHT ONE IN

Even with the bogus subs this is still an excellent movie.
I rented this on dvd the other day and was quite taken with it.

But I agree this should be rectified by correcting the subs AND allowing early purchasers to exchange their discs for the corrected one. I wouldn't imagine this type of film would have mass appeal but more of a cult type of status attached to it. The majority of purchasers for this film would be true enthusiasts and would want the film presented properly with the right subs.

I think Magnolia should seriously consider that.
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post #35 of 146
3/25/09 at 2:47am

Re: A few thoughts about.....LET THE RIGHT ONE IN



ooooh!

you actually miss a really sly little joke here when the bad translation is used.
Warning: Spoiler! (Click to show)
you don't start with the corners, you start with the edge pieces, or in the lexicon of rubiks, you 'find the cross'. Then you fill in the corners. Only a vampire would start with the corners, to avoid making the cross. Nice!
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post #36 of 146
3/25/09 at 4:58am
Thread Starter 

Re: A few thoughts about.....LET THE RIGHT ONE IN

I have already sent Magnolia/Magnet an email with our letterhead
expressing our outrage that consumers who bought DVDs and BDs
affected by their mistake are going to have to pay for it and not be
offered a replacement.

I hope that more members here send the same email to the company.

Perhaps we can convince them to offer an exchange.

dvd@magpictures.com
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post #37 of 146
3/25/09 at 5:27am

Re: A few thoughts about.....LET THE RIGHT ONE IN

Thank you, Ron.

I've done the same as well. I am really anxious to watch this movie and was planning to do so this weekend. But I'm going to wait.

I've sent them another email politely stating my displeasure. I will be terribly disappointed if they choose to ignore our concerns.
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post #38 of 146
3/25/09 at 6:21am

Re: A few thoughts about.....LET THE RIGHT ONE IN

Well.....considering what has occurred with the subtitles for this title, I'm very glad that I never got around to purchasing this. I will just wait patiently for the correct version to be released.

I must say that Magnolia/Magnet are exhibiting a really shitty attitude towards it's customers by not offering exchanges AND especially the condescending way they worded their posting.....it's a major slap in the face and they should be taken to task for it. That's no way to treat customers who spend their hard-earned money on their product.
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post #39 of 146
3/25/09 at 6:31am

Re: A few thoughts about.....LET THE RIGHT ONE IN

Quote:
Originally Posted by Ronald Epstein
I have already sent Magnolia/Magnet an email with our letterhead
expressing our outrage that consumers who bought DVDs and BDs
affected by their mistake are going to have to pay for it and not be
offered a replacement.

I hope that more members here send the same email to the company.

Perhaps we can convince them to offer an exchange.

dvd@magpictures.com

Thanks for getting the ball rolling on this. I have sent them an e-mail as well.
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post #40 of 146
3/25/09 at 6:31am

Re: A few thoughts about.....LET THE RIGHT ONE IN

Quote:
Originally Posted by Thornhill
...Honestly, it's great that they are rectifying the situation for future customers, but it's sad that they won't protect their current customers. I hope they change their mind.

Well, let's all help to change their mind... email them with your dissatisfaction at

dvd@magpictures.com
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post #41 of 146
3/25/09 at 8:34am

Re: A few thoughts about.....LET THE RIGHT ONE IN

I just sent them an e-mail. Hope this helps. Anyone else who hasn't done so please e-mail them A.S.A.P. Hopefully they will do the right thing.
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post #42 of 146
3/25/09 at 9:05am

Re: A few thoughts about.....LET THE RIGHT ONE IN

I just emailed them as well. One can only hope that they'll see how idiotic this policy is, rescind it, and take care of their customers.
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post #43 of 146
3/25/09 at 9:37am

Re: A few thoughts about.....LET THE RIGHT ONE IN

Thanks Ron.
I emailed them.
I let them know that the ones who are getting the shaft are the fans who ran out and bought this disc on day one, like myself. As a distributor they know that week one sales are very important, and it's the folks like us who keep them in business.
I don't know the logistics of a recall and swap, but it's probably complicated and expensive. Nonetheless, they have already admitted that they screwed up, and sold an inferior product. If they are going to admit they were wrong, then they owe it to us to replace it.
It's great to see this story getting coverage all over the net. Consumerist has picked it up too, which surprised me because it's really very "inside baseball", if you know what I mean. I didn't expect anybody else to care.
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post #44 of 146
3/25/09 at 10:22am
Thread Starter 

Re: A few thoughts about.....LET THE RIGHT ONE IN

By the way, if it helps, here is the email I sent them this morning...

Quote:
Dear Magnolia/Magnet,


My name is Ron Epstein and I am co-owner of Home Theater Forum,
one of the largest DVD/BD discussion groups on the Internet.

It has come to our attention that you will be correcting the subtitle
errors that appear on your BD and SD release of "Let The Right One In."

While we greatly applaud the fact that you are making the necessary
corrections, We are equally disgusted that Magnolia/Magnet are not
offering exchanges with those consumers that bought the affected copies.

This is not the way to conduct good business with your consumers.
The errors on the initial DVD and BD pressings were your fault. Those
of us who purchased those discs expected nothing short of the best
presentation. Had we known these errors existed, many would have
not bought these discs.

You owe it to consumers to offer a free exchange once the new discs
are manufactured. It is our hope you will do the right thing and offer
replacement copies.

Thank You in advance!
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post #45 of 146
3/25/09 at 11:15am

Re: A few thoughts about.....LET THE RIGHT ONE IN

Good job Ron. Anyone who cares about this film should try and take a minute or two to write. Given that this is all over the online forums, I think we can persuade Magnolia to do the right thing.
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post #46 of 146
3/25/09 at 12:26pm

Re: A few thoughts about.....LET THE RIGHT ONE IN

it's worth noting that dvd@magpictures probably goes to a low level staffer with no say in an exchange program.

however imdb pro yields a few other email addresses: publicity@magpictures.com acquisitions@magpictures.com and amcgraime@magpictures.com
The last one goes to Andrew McGraime, director of interactive marketing, that might be the best bet in terms of email contacting as it's the only 'real' email address, though ccing all the email addresses is probably an excellent idea, as flooding four emails makes a squeaky wheel a whole lot louder.

IMDB pro also has phone numbers for their NYC and Austin offices (though not for the home entertainment offices which are in Santa Monica) if people really want to express their displeasure in another form than email. And I've got to say that most of those emails are probably caps locked emails with poor spelling and grammer. (having known low level staffers on the receiving end of stuff like this before, I can tell you that emails like Ron's are HUGELY appreciated and outnumbered about 95:1 by folks who spell "people" as "PEOPUL")
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post #47 of 146
3/25/09 at 12:58pm

Re: A few thoughts about.....LET THE RIGHT ONE IN

Thanks for the additional e-mail addresses, Adam. I have sent my e-mail to those as well.
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post #48 of 146
3/25/09 at 1:01pm

Re: A few thoughts about.....LET THE RIGHT ONE IN

Thanks, Adam! I forwarded my email to these extra addresses.
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post #49 of 146
3/25/09 at 2:13pm

Re: A few thoughts about.....LET THE RIGHT ONE IN

We should remember that what we consider to be a mistake was likely a considered business decision to use a different subtitle track. It's not as though the new track magically appeared out of thin air -- someone had to create it. Where did it come from? They may consider making the change to be doing fans a favor, not a disservice (regardless of whether fans agree).

I'd still be very interested to hear why they chose to use one track over the other.
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post #50 of 146
3/25/09 at 3:01pm

Re: A few thoughts about.....LET THE RIGHT ONE IN

Quote:
Originally Posted by Aaron Silverman
I'd still be very interested to hear why they chose to use one track over the other.

Yeah, I specifically mentioned that in my email. I said something to the effect of (I don't have my email infront of me)
"Why use a new translation that strips out all the subtleties, especailly when you felt a need to use the theatrical translation while recording the dub?"
and I even said that if an exchange program should never happen (though it should) I would at least like to know why they did what they did.

But I'm sure I'll never get an answer.
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post #51 of 146
3/25/09 at 3:07pm

Re: A few thoughts about.....LET THE RIGHT ONE IN

It looks like the technology is in place to allow for new subtitles over BD-Live.

Imagion » News »*The Orphanage - Subtitles via BD-Live

With their second Blu-ray release after PAN’S LABYRINTH, Senator Home Entertainment enters a new era: The Blu-ray release of THE ORPHANAGE which will be in stores September 29, 2008, features two audio commentaries with German subtitles – one with the director and writer and one with the sound designer and director of photography - made available via the Internet.

“We are happy that we, together with our authoring studio Imagion, managed to implement the subtitles via dynamicHD that were not available before the pressing of the disc. So we were able to react promptly to the great demand for these audio commentaries that were already included in the limited edition DVD.” says Peter Heinzemann, CEO of Senator Home Entertainment. Andreas Thran, CEO of Imagion adds: “To produce the first disc worldwide with this functionality together with our partner Senator makes us very proud. This release emphasizes the enormous potential of the Blu-ray format and gives an outlook on the exciting possibilities of this disc internet combination.”
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post #52 of 146
3/25/09 at 5:23pm

Re: A few thoughts about.....LET THE RIGHT ONE IN

So what is a renter to do? I have Netflix and have removed the movie from my que. I would assume, all Netflix copies will be the original incorrect version. I would also expect the same from any local rent outlet.

So it would seem I would have to wait until the corrected version hits store shelves and then buy it, to get the correct subtitles.

Its stuff like this that drives some people to bit torrent. Not me of course, but some people.

-Keith
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post #53 of 146
3/25/09 at 5:32pm

Re: A few thoughts about.....LET THE RIGHT ONE IN

Quote:
Originally Posted by David Levine
It looks like the technology is in place to allow for new subtitles over BD-Live.

Imagion » News »*The Orphanage - Subtitles via BD-Live

With their second Blu-ray release after PAN’S LABYRINTH, Senator Home Entertainment enters a new era: The Blu-ray release of THE ORPHANAGE which will be in stores September 29, 2008, features two audio commentaries with German subtitles – one with the director and writer and one with the sound designer and director of photography - made available via the Internet.

“We are happy that we, together with our authoring studio Imagion, managed to implement the subtitles via dynamicHD that were not available before the pressing of the disc. So we were able to react promptly to the great demand for these audio commentaries that were already included in the limited edition DVD.” says Peter Heinzemann, CEO of Senator Home Entertainment. Andreas Thran, CEO of Imagion adds: “To produce the first disc worldwide with this functionality together with our partner Senator makes us very proud. This release emphasizes the enormous potential of the Blu-ray format and gives an outlook on the exciting possibilities of this disc internet combination.”
Wow. I knew BD-Live might be good for something some day!

Okay, so now we have a potentially low-cost answer for those of us who already own the disc.

Problem is: does the current disc support BD-Live? If not, how would the disc be able to launch Live in order to grab the new subs if they were made available? My guess is that it can't.

But what this does do is suggest that most if not all BDs should have BD-L enabled in some rudimentary form, even if it's not being used much at the point of release, just in case something like this ever happens again, it's an easy way to rectify small mistakes.
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post #54 of 146
3/25/09 at 6:52pm

Re: A few thoughts about.....LET THE RIGHT ONE IN

Ugh. I didn't have a chance to see this when it first came out and bought it, sight unseen, from Amazon. I opened it up but still haven't had time to watch it. I sent them an email mentioning that I am seriously thinking about returning it to Amazon-- who will then pass on the issue to Magnet. If you don't fix it, or even acknowledge the problem, that's one thing (not that it's good); if you admit that you screwed up but are not going to make good to customers who blindly trusted you to do the right thing the first time around, it's a public-relations disaster.

Thanks, Adam, for those additional email addresses. I'll be copying my message to them as well.
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post #55 of 146
3/25/09 at 8:08pm

Re: A few thoughts about.....LET THE RIGHT ONE IN

I just watched the Blu-ray of this movie, rented from NetFlix.

Glad you guys liked it, but i guess im not into European art films. European, VAMPIRE, art films at that!

It was dry as toast, about as exciting as watching grass grow in winter...BORING!

It was well made, looked great, but the story sucked the life out of me, about as well as the vampire did its victims.

I think i need to watch Underworld.

Oh well.
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post #56 of 146
3/26/09 at 4:47am

Re: A few thoughts about.....LET THE RIGHT ONE IN

Quote:
Originally Posted by Carlo Medina
Wow. I knew BD-Live might be good for something some day!

Okay, so now we have a potentially low-cost answer for those of us who already own the disc.

Problem is: does the current disc support BD-Live? If not, how would the disc be able to launch Live in order to grab the new subs if they were made available? My guess is that it can't.

But what this does do is suggest that most if not all BDs should have BD-L enabled in some rudimentary form, even if it's not being used much at the point of release, just in case something like this ever happens again, it's an easy way to rectify small mistakes.
Is it me, or am I alone in thinking that the home video industry's movement towards The User As Beta Tester model of product distribution is rather distressing? Get the darn thing right, and then put it out there. Or if a mistake's been made, fix it and recall what's out there.
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post #57 of 146
3/26/09 at 5:42am

Re: A few thoughts about.....LET THE RIGHT ONE IN

The following post is from the cheapassgamer forum, where we have a pretty good discussion of this going on. See my comments below his quote...
Quote:
Originally Posted by HowStern
Yeah I just skimmed through the parts in the book that are pointed out in the above posts about the "fixed" subtitles and the current version's subtitles are right out of the book. It really captures the tone of the book.

The only weird mess up is the one where Hakan is about to pour acid on his face. In the book he screams "Eli!" and in the movie he audibly but quietly says "Eli" yet the subtitle says "I'm trapped". They goofed that up. But for the most part I would actually consider the current dvd the "fixed" version since it seems to take the dialogue direct from the novel.

Actually after seeing the comparisons the american blu-ray release's subtitles are a lot closer to the dialogue in the book. The theatrical dialogue is very different from the book. I wouldn't call it dumbed down really. "forgive me" to "sorry. Eh, no big deal". And like I said the "dumbed down" ones are a lot more like the original source, exactly out of the book on some of them.
Let The Right One In - Page 4 - Cheap Ass Gamer

This is the best post I've seen so far on this issue. I've been around to other forums and nobody has done a direct comparison to the book yet.
I did some checking, and it turns out that Lindqvist DID NOT write the English version of the book. His Swedish version was translated to English by Ebba Segerberg (according to the Amazon listing for "Let me in"). Therefore, the book and disc English dialogue is only one translation of what Lindqvist wrote.
The other translation is the theatrical translation by Ingrid Eng, which we can assume is a straight translation of the movie dialogue or screenplay. This translation of the screenplay would not necessarily be the same as the book, as we know that Lindqvist's screenplay differs from the book in a variety of ways.

So, we can assume that they didn't pull these new disc subtitles out of thin air, but instead went back to the book's English translation. Nonetheless, IMO, that was a mistake because I've read posts on other boards from folks who have said that the theatrical subtitles are more in line with what is actually being said up on screen. This guy "Don" did a google translation:
Icons of Fright News and Updates: Let The Wrong Subtitles In To LET THE RIGHT ONE IN?!
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post #58 of 146
3/26/09 at 6:45am

Re: A few thoughts about.....LET THE RIGHT ONE IN

I don't think BD-Live subtitles can be done with this title, but to be honest, I don't want to mess around with online patches. I want the disc to be correct.

If you haven't written yet, please consider doing so!

dvd@magpictures.com
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post #59 of 146
3/26/09 at 7:13am

Re: A few thoughts about.....LET THE RIGHT ONE IN

Quote:
Originally Posted by Felix Martinez
Is it me, or am I alone in thinking that the home video industry's movement towards The User As Beta Tester model of product distribution is rather distressing?

I am definitely starting to get that vibe as well. Where is Warner Bros. fix for the Matrix Revolutions video issue or Disney's comment on Pinocchio's audio?

It certainly doesn't seem to pay to be an early-adopter of this technology lately.
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post #60 of 146
3/26/09 at 11:46am

Re: A few thoughts about.....LET THE RIGHT ONE IN

Quote:
Originally Posted by Felix Martinez
Is it me, or am I alone in thinking that the home video industry's movement towards The User As Beta Tester model of product distribution is rather distressing? Get the darn thing right, and then put it out there. Or if a mistake's been made, fix it and recall what's out there.

I don't think its anything new. I remember back in the late 90s where it was a gamble if a given DVD was compatible with your player or not.
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