I went to Long John Silvers for lunch and decided to try their Lobster Bites Platter. The menu on the wall clearly listed the items in the platter to include Lobster Bites, Two Fish, Cole Slaw and Fries. In OKC this platter costs $7.99 plus tax which is quite a bit for fast food.
The worker brought to my table a platter with only two fish, Cole slaw, and fries, which is about a $4.00 meal. I asked if the Lobster Bites were coming separately and she looked puzzled and said "just a minute".
Then I heard a heated discussion between all four employees with the words "Lobster Bites" occasionally popping up. A minute later, the person in charge came over to my table and told me "Sir, the Lobster Bites Platter doesn't come with Lobster Bites".
I followed him back to the counter and showed him the menu on the wall and how it has Lobster Bites clearly listed. Then I pointed out how the name Lobster Bites Platter clearly indicates the inclusion of Lobster Bites, just like an order of French Fries clearly indicates the inclusion of French Fries. He responded by showing me the list of items printed by his cash register for a Lobster Bites Platter as not listing Lobster Bites so it is not included in the order.
I didn't even bother to point out that the meal that I received is also on the menu for only about $4.00.
They argued for a while and begrudgingly told me "we'll give you the Lobster Bites". He said it in a manner as if I was getting away with something that I didn't pay for.
Unbelievable!
Do you have any Fast Food Foul-up stories?
The worker brought to my table a platter with only two fish, Cole slaw, and fries, which is about a $4.00 meal. I asked if the Lobster Bites were coming separately and she looked puzzled and said "just a minute".
Then I heard a heated discussion between all four employees with the words "Lobster Bites" occasionally popping up. A minute later, the person in charge came over to my table and told me "Sir, the Lobster Bites Platter doesn't come with Lobster Bites".
I followed him back to the counter and showed him the menu on the wall and how it has Lobster Bites clearly listed. Then I pointed out how the name Lobster Bites Platter clearly indicates the inclusion of Lobster Bites, just like an order of French Fries clearly indicates the inclusion of French Fries. He responded by showing me the list of items printed by his cash register for a Lobster Bites Platter as not listing Lobster Bites so it is not included in the order.
I didn't even bother to point out that the meal that I received is also on the menu for only about $4.00.
They argued for a while and begrudgingly told me "we'll give you the Lobster Bites". He said it in a manner as if I was getting away with something that I didn't pay for.
Unbelievable!
Do you have any Fast Food Foul-up stories?
