How to send Amazon feedback?

Re: How to send Amazon feedback?

Might have to just scroll down on their homepage, and click on the "Help" link, and find the "Contact Us" button on the bottom right hand side, log into your Amazon account, and then click on the "email" tab, and email them about the order in question, and provide your feedback there.

Re: How to send Amazon feedback?

From memory, it is extremely difficult to find information on Amazon
that will lead you to any sort of customer service should a problem with
an order arise.

General feedback is probably easy to find, but as far as I can tell, the
company has made it impossible to find any direct email or phone
contact information on their pages. Their site is almost entirely automated.

Re: How to send Amazon feedback?

If you dig around the site there is a way to get the system to connect you, via phone, to Amazon customer service.

I've done twice in past - but I just tried to find the information on their site and can't!

Re: How to send Amazon feedback?

Dave:

Go to https://www.amazon.com/gp/help/conta...kip=true#csTop

Re: How to send Amazon feedback?

That "call me" feature is really cool. What a great idea. I wonder if it works as good as it seems like it would ...

Re: How to send Amazon feedback?

I've been a loyal Amazon customers for some years now and wonder why for many titles listed, Amazon will list secondary players in the cast and not the leads. I've never seen this elsewhere and I'm really irritated and mystified concerning this practice.

Can anyone shed some light here? It can't be that Amazon is expecting customers to know the leads for ALL films and hence doesn't bother to record them, could they?

To contact Amazon Customer Service, whether by Email or by Phone, use the following link:

https://www.amazon.com:443/gp/help/contact-us/general-questions.html?ie=UTF8&type=express 

For the first time ever Amazon failed me.  They lost my July preorder of Little Big Planet into their black hole of a system somehow and it still hadn't shipped as of today.  They cancelled my preorder and gave me a $5 credit, but wouldnt honor the $20 bonus others got early this week.

 

I'd say 'Worst Amazon experience ever' but honestly this is the ONLY bad experience I've ever had with Amazon after hundreds of orders so I'm willing to cut them a break, once.

They sent a survey after I got my $5 coupon and I replied to it that the rep was great but the policy was not quite fair, got an automated call back and the new rep applied the promotional code and I just got that email confirmation so major thumbs up for Amazon making it right.  I'm not the kind of person who tries to nail companies for every little bit but I thought they should have made a better effort on this since it was their system that messed up twice, and they did so I'm happy.

 

 

One thing that I DON'T like tho is there is no way to search their system for canceled orders.  I can kinda understand why that is but it is frustrating

Amazon is great.  Last Christmas I ordered an item and the next day saw it had dropped in price significantly.  Significantly enough for me to email them asking for a refund of the difference (the item had already shipped by that stage otherwise i'd've canceled and reordered).  They said it's not their policy but since it was such a large drop in price they allowed it. 

 

I've never had a problem with Amazon and I've been with them since the beginning. 

 

... I was going to reply to the OP's question but it asked was two years ago so never mind.  :)