An open letter sent to DirecTV concerning deceptive practices - Page 2

 

Can you be more specific on what was promised and what they failed to deliver?  I switched from Comcast cable to Verizon FiOS several months ago and have been very pleased with the service.  There have been minor annoyances, but they are few and far between.
 

 

Were you aware that NFL Ticket requires DirecTV when you signed up?  Looking at the Verizon website, it's pretty clear that NFL Sunday Ticket is ONLY available with DirecTV.  It's even a part of the logo for NFL Sunday Ticket!

 

 

 

Sounds like a clerical error.  These things happen.  Was it resolved, or is he still being charged the wrong amount?

 

 

Why are you on a 2-year contract?  How long ago did you sign up?  One of the reasons I opted for FiOS is that they DON'T require any contract, and the prices (at least when I signed up) were the same whether or not you signed up for a contract or not.  If, like me, you weren't required to sign a contract, I hardly see how this is their fault.

 

 

So, aside from NFL Sunday Ticket requiring a DirecTV receiver (which again, should have been made very clear) you seem to like everything else about the service.  Is there something I'm missing?

 

 

I had a TON of billing/back office problems when I hooked up FIOS which took me a few months to get sorted out.  Other than that I loved the TV quality and internet speeds.  Unfortunately they sold out to Frontier in my area, who after a few months said they were too small to negotiate good deals with programmers/networks so the TV portion would be going up $30/month, or I could get free sat service for a year.  I didn't want sat so I switched back to Comcast where it has been surprisingly problem free.
 

 

My neighbor had problems with being over billed and I had problems with just about all the offers made over the phone not being honored with Verizon Fios! The picture is great and there is alot of on demand programming but in the end they really didn't save us as much as they said they would and not honoring what they said they would do makes me want to dump them and go back to Direct TV. It was a money issue with me as I am only working part time so I ended up getting rid of Direct TV. I never had any problems with Direct TV and they always worked with me, oh and they never promised what they couldn't deliver. I have a contract with verizon but as far as I am concerned they violated the contract when they refused to honor what the salesman promised and 1 year is coming up soon. I will keep my phone and internet, especially internet as the speed is really good with Fios and if the money improves and the price drops on the 150/35 package I might upgrade to that. Currently I am paying for 25/25 on Fios. Also with Direct TV I can get NFL Ticket when I can get back to full time hours and that is something I can not get with Verizon Fios.

Hey Jason,

Sorry I have not been on HTF much lately.

Verizon Fios Employee Promises/Offers
Free HD DVR for 1 Year
All movie channels Free 1 Year

After getting the bill that was way more than they said it would be I found out that they would only let my have HBO/Cinemax for free for the one year and that I couldn't have the free HD DVR with the movie channel offer. I didn't matter to them that I was offered this to switch from Direct TV so I feel that if a customer is told something and after repeating it back and it being verified over the phone. Well Verizon should honor it even if they have to reprimand the salesman and tell him to not do that again. The picture quality is really good and I have not had any problems with the equipment and the selection of on demand is insanely big. I do not like the bate and switch tactics that Verizon uses and my neighbor who got Fios TV after I did was told a price and they charged them more after the fact. They also tried to charge them for a commercial account when it is a residential. It took them months to get that straightened out and it is something else I do not get is why Verizon pulls crap like that?


When I signed up I could no longer afford NFL Ticket anyway and knew that they did not offer it so while I miss it I knew going in that it was not available. I still would like to have it but it was all about Verizon offering great hd picture quality for less than what I was paying for Direct TV combined with a separate Verizon phone & internet bill.


My neighbor argued with them for months and I am not sure if that ever go fixed or if they just continued on over charging them. They are not worried about it anymore because a day or two ago they went back to Dish Network and where canceling the tv part of there Verizon Fios account.

I realize I was stupid for doing a two year contract and I will never do a contract again! Verizon said that if I did a contract that they would lower the cost for the service so I like an idiot said oh wow that sounds good sure. I am happy with the picture quality and the channel line up even without NFL Ticket but the bait and switch at the beginning and offering so much and then saying to bad we will not honor most of it still pisses me off a bit. I am ready to go back to Direct TV so if I can afford NFL Ticket later on then I can call up and order it. I just do not like getting lied to and that is enough for me to go back to Direct TV.