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Batman - The Complete Animated Series?

post #1 of 9
10/30/08 at 3:33pm
Thread Starter 
Hi all.

I had Batman - The Complete Animated Series on order with Warner Home Video, but today I received the following e-mail:

Quote:
Dear Customer:

Unfortunately, Batman, The: The Complete Animated Series is no longer available, therefore we have cancelled this item from your original order. Be assured that you were not billed for this item since it was never shipped.

We apologize for the inconvenience this has caused and hope that you visit our online store again soon.

Sincerely,
Warner Home Video Online Customer Support

This reads to me like the release was canceled. Has anyone heard anything to that affect? If so, it is a major bummer.
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post #2 of 9
10/30/08 at 5:57pm

Re: Batman - The Complete Animated Series?

My order was cancelled also and I received the same email from them. I then sent them an email back asking why and received this response:

Quote:
There was a limited amount of units duplicated for this title and unfortunately we have run out of inventory so were unable to process this order.

I have a feeling this may have something to do with the use of the 30% off coupon on these. Also they still have the set listed on their site available to order.
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post #3 of 9
10/30/08 at 6:37pm

Re: Batman - The Complete Animated Series?

I too received the email today and also had used a 30% off coupon on it.
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post #4 of 9
10/30/08 at 7:17pm

Re: Batman - The Complete Animated Series?

Hadn't heard of it being cancelled... Amazon still has it available for pre-order (link) for $75.99 (30% off).
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post #5 of 9
10/30/08 at 7:21pm

Re: Batman - The Complete Animated Series?

It's not that they cancelled the release, we are talking about how the WB online store is canceling the preorders for the set saying "they don't have enough".
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post #6 of 9
10/30/08 at 7:49pm

Re: Batman - The Complete Animated Series?

For some reason my reply (which I wrote over 3 hours ago) got delayed in posting to the board, so my response was to the question "This reads to me like the release was canceled. Has anyone heard anything to that affect?" Obviously/Thankfully from the response you received from Warner the set has not been canceled.
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post #7 of 9
10/31/08 at 5:45am
Thread Starter 

Re: Batman - The Complete Animated Series?

Interesting. I too had used the 30% off coupon when I ordered through Warner Home Video, so that is probably the reason for the cancellation. It was a lot more tempting at ~$55 than ~$75. Maybe I will pick it up through Deep Discount's 20% Off sale.

Thanks for the responses!
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post #8 of 9
10/31/08 at 5:53am

Re: Batman - The Complete Animated Series?

Talking to Warner Video right now...I can still put the set in my shopping cart and get to the screen right before confirming the order-at $80, naturally.

EDIT: They're looking into why a pre-order is being cancelled and if the set will actually be available on Tuesday.

Personal point of view: there's nothing on the website to suggest this is a limited release and it's still there for order. On top of that, I placed this order WAY back on September 12. You can't tell me all the sets were allocated by that time.
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post #9 of 9
10/31/08 at 6:28am

Re: Batman - The Complete Animated Series?

I placed my order for this Batman set on July 25. I did not receive the cancellation e-mail but when I checked the order at express check out it is showing as cancelled. This is bulls--t.

Update:

I called Warner Bros and was told to wait until Tuesday. On Tuesday if the Complete Series set is still on the Warner Bros website to place a new order. Then call customer service and give them your old order number. They will credit your account with the discount. Of course this was not in writing and it is certainly possible to call on Tuesday and be told no we won't do that. That is me being cynical. I know any order canceled by Warner Bros is gone. They never uncancel an order though at one time they started shipping canceled orders when they redid their shipping.

I guess this thread should be moved to the TV Forum.
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