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Will Disney Pixar do a recall on STD Ratatouille??

post #1 of 49
4/22/08 at 4:58pm
Thread Starter 
Have had time lately to investigate the menu and extras of Disney Pixar's Ratatouille (upc 786936727173) this past week, and have discovered an infuriating problem with the menu and its audio setting. The movie itself defaults to Dolby surround 2.0 and you have to manually navigate thru the menu settings to Languages and then click on the top audio setting of 5.1 where the second line down (Dolby surround 2.0) is highlighted with a flag for navigational purposes. I Believe this is an authoring problem (actual computer presetup done back late last summer) when the disc ID was put together.

The Bluray edition does not have this authoring problem.

Will Disney Pixar do a recall and give us a new reissued disc?? Step up to the plate like MCA Universal and Warner's has done in the past and admit there is a mistake with this DVD and it is to be re authored and re distributed... ??

Could enough of us (3.86 million units for first week sales) get a petition going?
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post #2 of 49
4/22/08 at 5:08pm

Re: Will Disney Pixar do a recall on STD Ratatouille??

I think you could probably just call Buena Vista Home Video's Customer Service (1-800-723-4763) and see if they can help you out. Their customer service is one of the best I have dealt with to date.
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post #3 of 49
4/22/08 at 5:27pm

Re: Will Disney Pixar do a recall on STD Ratatouille??

Is the problem simply that the disc defaults to 2.0 and one must manually select 5.1 in the setup menu? While this is fairly rare these days many early dvd releases defaulted to the 2.0 thrack and did require manual selection in the setup menu to get 5.1 rather than 2.0 sound so it's not unheard of.
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post #4 of 49
4/22/08 at 5:48pm
Thread Starter 

Re: Will Disney Pixar do a recall on STD Ratatouille??

99% of titles always default to the best audio,, and the Best audio in this case is actually 6.1 or 5.1 ES.. Can't see why they would want to hide this audio within the menu for you to find and activate., and as well you can't change the audio on the fly thru the remote, you must manually go to menu and then navigate thru the icons to the right department in order to open this up.. Most if not not all couldn't be bothered.. If the sound is there on the TV monitor that's good enough.., But for for me.. This isn't good enough.

There has been recalls in the past for 'little' things.. i.e. like the wrong dolby surround for the 1978 Superman movie.. ( remember that big uproar?).. Warners came thru like troopers and rectified the problem with a massive mail in replacement program.
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post #5 of 49
4/22/08 at 7:57pm

Re: Will Disney Pixar do a recall on STD Ratatouille??

This is such a minor problem that I seriously doubt theres any hope of a recall. Its not like the 5.1 soundtrack is missing, you just have to push a button to select it. It might even be intentional design, since the default of 2.0 is not in itself an authoring problem, just inconsistent with how most contemporary DVD are designed.
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post #6 of 49
4/22/08 at 8:01pm

Re: Will Disney Pixar do a recall on STD Ratatouille??

Quote:
Originally Posted by mike kaminski
This is such a minor problem that I seriously doubt theres any hope of a recall. Its not like the 5.1 soundtrack is missing, you just have to push a button to select it. It might even be intentional design, since the default of 2.0 is not in itself an authoring problem, just inconsistent with how most contemporary DVD are designed.
Exactly. There's no hope for a recall nearly six months after release (especially when there isn't a real problem).
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post #7 of 49
4/22/08 at 8:26pm

Re: Will Disney Pixar do a recall on STD Ratatouille??

If i remember correctly all of the Pixar DVD titles have done this...
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post #8 of 49
4/23/08 at 6:07am

Re: Will Disney Pixar do a recall on STD Ratatouille??

Quote:
Originally Posted by Lee Bombard
If i remember correctly all of the Pixar DVD titles have done this...

Cars definitely has this same issue.
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post #9 of 49
4/23/08 at 6:27am

Re: Will Disney Pixar do a recall on STD Ratatouille??

I am with the others here. Normally, especially in early DVD days, DTS was an "option" and were even sold as a different DVD discs because not all players and/or televisions could handle this sound option. Whatever was the original sound default - 2.0 or 5.1 then change it if you like. What's the big deal with choosing options before playing. That is why they have AUDIO menus!

Eric
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post #10 of 49
4/23/08 at 6:29am

Re: Will Disney Pixar do a recall on STD Ratatouille??

Quote:
Originally Posted by Patrick.C
Cars definitely has this same issue.


+1
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post #11 of 49
4/23/08 at 6:39am

Re: Will Disney Pixar do a recall on STD Ratatouille??

For a second there, I thought you had contracted an actual STD just from watching Ratatouille.
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post #12 of 49
4/23/08 at 6:41am

Re: Will Disney Pixar do a recall on STD Ratatouille??

Yes, it's an annoyance, but not an issue requiring a recall. More troublesome to me is the part about not being able to change the soundtrack on the fly with the "Audio" button. I hate when they carelessly author discs to not make use of the convenience features that the format provides. Of course, forced trailers are even worse than that.
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post #13 of 49
4/23/08 at 6:42am

Re: Will Disney Pixar do a recall on STD Ratatouille??

I gave up trusting the automatic selection long ago and have just made it a habit of going into the menu for 6.1 or 5.1 where available; I'd rather not have any surprises when the movie is rolling
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post #14 of 49
4/23/08 at 7:24am

Re: Will Disney Pixar do a recall on STD Ratatouille??

Was more serious with the UK release of Phantom of the Opera (film musical version) from EiV.
This defaulted to DTS so if you did not have a DTS decoder it played the film with no sound. Must have had lots of faulty returns as remember EiV never recalled or corrected this and just provided stickers to retailers to attach to the front of the plastic case asking you to switch audio if you wanted DD. New pressings had warning added.
They even reused the same "faulty" master in the boxset with CD soundtrack which came out a year or so later.
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post #15 of 49
4/23/08 at 8:52am

Re: Will Disney Pixar do a recall on STD Ratatouille??

I suspect that Disney DVDs (SD DVDs anyway) get used in more non-HT situations than any others and so a 2.0 default setting is not so surprising.

I always check as I try to select 2.0 when available for the living room setup (DVD player to TV--still the OVERWHELMINGLY dominant setup for most people, BTW) and 5.1 in the HT.

FWIW, a lot of my HD DVDs that have Tru-HD soundtracks default to DD+, so I always check there as well.

I doubt this constitutes a "recall worthy" issue.
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post #16 of 49
4/23/08 at 11:26am

Re: Will Disney Pixar do a recall on STD Ratatouille??

It's not a defect - it's a choice. Not even remotely a "recallable" issue...
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post #17 of 49
4/23/08 at 11:39am
Thread Starter 

Re: Will Disney Pixar do a recall on STD Ratatouille??

well if it is a choice,, it is a pretty poor choice , and I still say it was a mistake, and, true, it doesn't warrant a recall, - but perhaps the one person who would be in charge of this dept will take heed for future releases and pay more attention to proper authoring of audio defaults., just as all the other studios do for their ' fine DVD home products ' ... .
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post #18 of 49
4/23/08 at 11:49am

Re: Will Disney Pixar do a recall on STD Ratatouille??

Even if it was a mistake, you can't expect a company to spend thousands and thousands of dollars and set up an entire new pressing just because the odd person is too lazy to press a button in the automatically-loading menu. Is getting a petition really less work than that?

But it might be worth to write to them and ask that they use 5.1 defaults in the future. I have a feeling, as others have stated, that the Disney disks do this because they are family-targeted.
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post #19 of 49
4/23/08 at 12:22pm

Re: Will Disney Pixar do a recall on STD Ratatouille??

Quote:
Originally Posted by widescreenforever
I still say it was a mistake.

A mistake is an error. Is there something in the DVD spec that requires a DVD to default to 5.1? Hint: the answer starts with an "n." This is NOT a mistake. Disney Pixar consistently puts out stellar product, for which they should be applauded.

Christ, push the "audio" button on your remote if you're too lazy to actually go into the audio options menu.
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post #20 of 49
4/23/08 at 12:55pm

Re: Will Disney Pixar do a recall on STD Ratatouille??

I've long been in the habit of checking what the audio options are in the setup menu before starting a movie--usually it's easier than trying to decipher the audio options printed on the back of the case.
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post #21 of 49
4/23/08 at 2:25pm
Thread Starter 

Re: Will Disney Pixar do a recall on STD Ratatouille??

Quote:
Originally Posted by Craig Beam
A mistake is an error. Is there something in the DVD spec that requires a DVD to default to 5.1? Hint: the answer starts with an "n." This is NOT a mistake. Disney Pixar consistently puts out stellar product, for which they should be applauded.

Christ, push the "audio" button on your remote if you're too lazy to actually go into the audio options menu.

It's a bit more complicated than just pushing the audio button, if that was the case I wouldn't be spending all my time on this..
Scenario:
press menu
find languages
find audio
select the top row
push enter
press resume movie

That is six steps not one ......
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post #22 of 49
4/23/08 at 6:19pm

Re: Will Disney Pixar do a recall on STD Ratatouille??

Quote:
Originally Posted by widescreenforever
It's a bit more complicated than just pushing the audio button, if that was the case I wouldn't be spending all my time on this..
Scenario:
press menu
find languages
find audio
select the top row
push enter
press resume movie

That is six steps not one ......

You're not getting it. You don't even need to go into the audio menu at all. Start the movie. Find the audio button on your DVD remote. When the movie starts playing, push it. With each push, you'll be cycling through the different audio tracks (which will be displayed on your screen). When you arrive at 5.1 English, stop.

In the case of Ratatouille, there are only two audio tracks. Pressing the audio button once will show you what track you're on (the 2.0 track). A second press will cause the player to switch to the 5.1 track.
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post #23 of 49
4/23/08 at 9:34pm

Re: Will Disney Pixar do a recall on STD Ratatouille??

Quote:
Originally Posted by Craig Beam
A mistake is an error. Is there something in the DVD spec that requires a DVD to default to 5.1? Hint: the answer starts with an "n." This is NOT a mistake.

Just because something is within the DVD specification doesn't mean it isn't a mistake. The Superman DVD which contained a remixed audio track instead of the original audio conformed to the DVD specifications, but it definitely suffered from an error--that of including the wrong audio track.

Quote:
Christ, push the "audio" button on your remote if you're too lazy to actually go into the audio options menu.

As has been repeated multiple times in this very thread, this doesn't work for many DVDs, including Ratatouille.
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post #24 of 49
4/24/08 at 6:19am

Re: Will Disney Pixar do a recall on STD Ratatouille??

Quote:
Originally Posted by cafink
As has been repeated multiple times in this very thread, this doesn't work for many DVDs, including Ratatouille.

I tested it myself last night on Ratatouille. Worked FINE. I'll admit, some DVDs lock this option out, but this isn't one of them.
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post #25 of 49
4/24/08 at 6:42am

Re: Will Disney Pixar do a recall on STD Ratatouille??

I tested it myself last night on Ratatouille. Worked FINE. I'll admit, some DVDs lock this option out, but this isn't one of them.


From my experiences, this is player and disc dependent. I never purchased this disc due to it's lack of substantial extras and high price point, so I don't know about this particular title. I have most certainly had problems with this on certain discs only to have it work fine on a different player.
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post #26 of 49
4/24/08 at 7:22am

Re: Will Disney Pixar do a recall on STD Ratatouille??

I may be the last person on this forum that still has a 2.0 system rather than a 5.1 system, so definitely no complaints from me if the disc defaults to 2.0. Either way, I usually check the menu before starting. I don't see how this could even remotely be considered a defect of any kind. The disc is fully functional. It contains all of the specs that the packaging lists.

The comparison to Warner's "Superman" is pretty much irrelevant. They didn't recall "Superman" because it defaulted to one track over another. They recalled it because it was advertised as having the original 1978 stereo track on there, and it was mistakenly left off. Big difference between something not being on the disc at all and something being on the disc and just needing to press a button to get there.

I've been a member of HTF for five years or so and this is the first time I've ever read anyone demand a recall because they didn't feel like using the menus on the disc. Hey, I'd love it if all of my discs didn't include any forced trailers, FBI warnings, elaborate unskippable animated menus, or audio options other than the ones I planned on using, but I'm not exactly demanding recalls either.
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post #27 of 49
4/24/08 at 10:19am

Re: Will Disney Pixar do a recall on STD Ratatouille??

Quote:
Originally Posted by widescreenforever
It's a bit more complicated than just pushing the audio button, if that was the case I wouldn't be spending all my time on this..
Scenario:
press menu
find languages
find audio
select the top row
push enter
press resume movie

That is six steps not one ......

I have only one word for that... LAZY.

Eric
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post #28 of 49
4/24/08 at 10:55am

Re: Will Disney Pixar do a recall on STD Ratatouille??

The notion that there is anything "defective" about this DVD kind of absurd. The default audio is simply a matter of preference. Disney may have done this intentionally when they realized that 90% of their audience for this title is families with more children than speakers.
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post #29 of 49
4/24/08 at 11:29am
Thread Starter 

Re: Will Disney Pixar do a recall on STD Ratatouille??

OK I have read all your rebutals.., and most of you are right, that this is not a recall item,, "but a laziness problem" .,., But let me ask you this:
Let's say that starting tommorrow all your DVD purchases from all your favourite and most respected Major studios were going to:
1. Default your audio to 2.0 dolby.
2. Hide the audio features within three layers of menu settings.
3. AND The audio will not 'on the fly' be changed on your remote control.
( when I use the audio feature on my remote I get a red circle
with a line through it on my screen, for a very small few DVD's, Ratatouille being one of them)

and let's throw one more on the fire here:
4. Be forced to sit through 5 minutes of commercials and ads that you cannot skip thru..

Will you still consider yourself lazy and the studios have a right to do this??
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post #30 of 49
4/24/08 at 11:47am

Re: Will Disney Pixar do a recall on STD Ratatouille??

Quote:
Originally Posted by widescreenforever
well if it is a choice,, it is a pretty poor choice , and I still say it was a mistake

If it was a mistake, then "Cars" wouldn't do the same thing. It's clearly a choice...
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