New Posts  All Forums:Forum Nav:

My xa1 declared dead and unfixable by Toshiba.

post #1 of 20
4/2/08 at 10:58pm
Thread Starter 
so i sent my xa1 in a month ago because it stopped playing hd dvds.
after 3 weeks i gave Tweeter a call to see what was going on and they told me they ended up sending it in to Toshiba to get fixed

i just got a call today from tweeter telling me that toshiba told them that
the xa1 can't be fixed because the parts are no longer made, the
device is "too old".

so i will either be offered a new compatible device or a buyout of my service contract.

i guess if i get anew player i should expect an xa2?

I DO expect the amount i paid for the player if i get a buyout, $800.00
only trouble is what aout the 33 or so hd dvds i have.

well it lasted almost 2 years.
good thing i paid $40 for a service plan i guess.
Reply
post #2 of 20
4/3/08 at 1:30am

Re: My xa1 declared dead and unfixable by Toshiba.

Sorry to hear that. I mean XA1 is the "flagship" model (I have XE1, which is the same in Europe) after all..

So if e.g. my player breaks, it´s probably "game over" for me. I don´t have plans to get any "back-up" players etc.

So sometimes the question rises; Should I just sell my 50-60 HD DVDs that I have NOW when people still pay some money from them..? Makes me wonder.
Reply
post #3 of 20
4/3/08 at 2:27am

Re: My xa1 declared dead and unfixable by Toshiba.

A 2-year old device should not be "too old" to get replacement parts. That period used to be 8 years at least with most companies. I'm surprised it's different here.
Perhaps there were other reasons for Tweeter to call it off.

Did you have contact with the Toshiba service center yourself?


Cees
Reply
post #4 of 20
4/3/08 at 2:43am

Re: My xa1 declared dead and unfixable by Toshiba.

That is a surprise as I thought Toshiba had clearly indicated players would be supported for the normal period. I would settle for the $800 and either sell my HD DVD's or buy another player. The HD-XA2 is much better but not worth $800, I bought one refurbished for $300 and love it. You could also purchase any number of other less expensive players.

I probably don't have to tell you that accepting the $800 and selling the HD DVD's will give you a lot of money for something that will be supported going forward and is the obvious smart choice.

Chris
Reply
post #5 of 20
4/4/08 at 12:27am

Re: My xa1 declared dead and unfixable by Toshiba.

Quote:
That is a surprise as I thought Toshiba had clearly indicated players would be supported for the normal period.
True. And that's what it says on the The Look and Sound of Perfect site: "Toshiba and Microsoft® will continue to provide full product support and after-sale service for their respective HD DVD players."

They even give a phone number: 1-888-MY HD DVD (1-888-694-3383) and an internet site: Toshiba Customersupport.


Cees
Reply
post #6 of 20
4/4/08 at 6:22am

Re: My xa1 declared dead and unfixable by Toshiba.

Quote:
Originally Posted by TonyD
so i will either be offered a new compatible device or a buyout of my service contract.

I DO expect the amount i paid for the player if i get a buyout, $800.00
only trouble is what aout the 33 or so hd dvds i have.

well it lasted almost 2 years.
good thing i paid $40 for a service plan i guess.

As stated by Cees, use it wisely, go Blu Ray with it. 800.00 is more than enough to get a really good BD player with some movies. As to the 33 HD-DVD movies you have, If you can find a Walmart that still have the A3 or a Circuit City that has the A35, pick it up for the discounted price and keep your movies. As far as I'm concern high def is high def. Enjoy it. If you do decide to sell you HD-DVDs, you won't have too much of a problem selling them. Of course not what you paid for it but that's the other factor to take into consideration in regards to keeping or selling your movies.

I don't know how well BD does the upscaling thing with standard DVDs but I have to give Toshiba serious props in reference to how they upconvert standard DVD's as you know. This whole thing just might be a blessing in disguise, you paid a pretty penny to jump in to the format, it breaks, can't be fixed, a possible buy out option all because you paid the extra 40.00, finally you can pick up a HD-DVD player for less than 80.00 bucks. Sounds like a blessing too me.
Reply
post #7 of 20
4/4/08 at 8:26am
Thread Starter 

Re: My xa1 declared dead and unfixable by Toshiba.

I have a ps3.

I still have to call back to find out what their exact offer
will be.
A full buyout would be perfect.
Reply
post #8 of 20
4/4/08 at 9:08am

Re: My xa1 declared dead and unfixable by Toshiba.

I have an XA1, wonderful player. Sorry about your misfortune. I just recently jumped into a Samsung BD-UP5000. As far as playing HD DVDs on it, it's virtually transparent from the XA1 except handles the disk much faster. Ejects almost immediately. No problem with web updates, etc. Bonus, the PQ is even better.
Hopefully the audio codec problems will get fixed on the next firmware upgrade and then I could not want for another player.
I do not want to sell my XA1 until comfortable with the Sammy for obvious reasons. The 5000's have had their share of problems.
Plus, if I only had an XA1 and it crapped out, I would likely just pick up a <$100 A3, etc. but I would miss the analog outputs (which the 5000 does have).
Of course, none of these other players are like the 'classic' XA1. I will likely just keep it anyway, at this point.
Reply
post #9 of 20
4/4/08 at 2:04pm

Re: My xa1 declared dead and unfixable by Toshiba.

I'm encouraged by your comments about the Sammy, since it's now selling here for under $500, plus I have my $50 gift card forthcoming from Best Buy. I still love my A30 though.
Reply
post #10 of 20
4/11/08 at 11:04am
Thread Starter 

Re: My xa1 declared dead and unfixable by Toshiba.

so I just spoke to tweeter.

Dottie tells me toshiba is shippping me
a new player.
Whatever the equal or next best is.

She expects me to get an xa2 in the mail
in a week or so.
Reply
post #11 of 20
4/11/08 at 11:17am

Re: My xa1 declared dead and unfixable by Toshiba.

Sweetness!
Reply
post #12 of 20
4/21/08 at 5:43pm
Thread Starter 

Re: My xa1 declared dead and unfixable by Toshiba.

Quote:
Originally Posted by TonyD
so I just spoke to tweeter.

Dottie tells me toshiba is shippping me
a new player.
Whatever the equal or next best is.

She expects me to get an xa2 in the mail
in a week or so.

i received a phone call today from the local Tweeter, to come in and pick up my hd dvd player.

that seemed odd to start due to dottie telling me that a replacement player
will be mailed directly to me.

the box was labeled "refurbished", so now i'm not sure what is in the box.



well in spite of what Dottie said to me, i ended up with a refurbished xa1.

this is very disappointing after expecting a xa2 as replacement as per Dottie.

i guess i'll call her tomorrow to find out what happened.
Reply
post #13 of 20
4/21/08 at 6:58pm

Re: My xa1 declared dead and unfixable by Toshiba.

Quote:
Originally Posted by TonyD
i received a phone call today from the local Tweeter, to come in and pick up my hd dvd player.

that seemed odd to start due to dottie telling me that a replacement player
will be mailed directly to me.

the box was labeled "refurbished", so now i'm not sure what is in the box.



well in spite of what Dottie said to me, i ended up with a refurbished xa1.

this is very disappointing after expecting a xa2 as replacement as per Dottie.

i guess i'll call her tomorrow to find out what happened.

Whoa, how to handle that? On the one hand, your machine broke after use, but you purchased the extended service plan which to my understanding entitles you to a new player equal to the player they can't fix, then they want to give you a refurbished player. Sounds to me they are not honoring the agreement you paid for. I don't care what anyone says, Toshiba has to have a new player somewhere, clearly they should be able to send you a new player and not a refurbished one.

Not knocking refurbished...well...based on your situation and if I was in your shoes, I wouldn't accept it. What sucks is that I was certainly excited for you and this is a let down.
Reply
post #14 of 20
4/23/08 at 7:20am

Re: My xa1 declared dead and unfixable by Toshiba.

I suspect the refurbhished HD-XA1 as a replacement is consistent with the terms of the extended warranty and should just be accepted and move on to other more important issues.

Chris
Reply
post #15 of 20
4/23/08 at 8:05am
Thread Starter 

Re: My xa1 declared dead and unfixable by Toshiba.

well here is what you originally posted.

"There are two points here, one the HD-XA2 is a different player. I have the HD-A1 and HD-XA2 and it is my opinion, the HD-XA2 is a much better player than the HD-XA1 and I would much rather have the HD-XA2. Of course I would rather have the HD-XA1 purchase price than the HD-XA2 so you might complain and indicate a belief that the HD-XA1 is a sturdier player, you might even believe it is better and try to find some support for the claim. Best case you would get the $800 purchase price, worse case you would get a refurbished HD-XA1. I suspect the HD-XA2 as a replacement is consistent with the terms of the extended warranty and should just be accepted and move on to other more important issues.

Chris."

move on to more important issues?

The xa1 being replaced with a refurb is the issue.

i spoke with both Tweeter and toshiba service yesterday.
Tweeter is not aware of a policy that offers refurbs as replacement.
Toshiba told me this is the "new" policy and it has been
changed to this policy.

what he couldn't tell me is when it was changed to offering refurb as policy.

i don't have the original exchange terms and i don't think i was ever
given a paper with the terms, so i have no way to be sure what the terms
i bought 2 years ago were.

but if i bought terms that say i get replacement upgrade or equal if my model is unfixable then how can my agreement be changed without
informing me.

the other thing that changes with a refurb in place of my unit being fixed,
may be the 3 times and your out.
if they cannot fix it after 3 attempts then I, again according to the original terms, will receive a new player equal to or next level up.

all i know is that this is very disapointing, and it appears there is
no recourse on this.

chris i appreciate you opinion, but what is a more important issue?
Reply
post #16 of 20
4/23/08 at 1:22pm

Re: My xa1 declared dead and unfixable by Toshiba.

As mentioned earlier, I find it hard to believe that Toshiba can't get a new player to you. I wouild take this to the top as quickly as possible, no more dealing those service guys that answers the phone. Get the name of the president of Toshiba, contact him by phone, email or just regular mail and put the complete blame on them. You purchased an agreement, then they indicate that the policy of the agreement has changed, then to top it off, they pushed a format that died abruptly, you want some satisfaction somewhere and a new player is that satisfaction.

It's easy for someone else to say move on when it's not effecting them in anyway. But putting my self in your shoes and this is the only thing I can come up with, frustration, betrayed and let down.
Reply
post #17 of 20
4/23/08 at 1:40pm

Re: My xa1 declared dead and unfixable by Toshiba.

You bought an XA1, you've got an XA1. If it were anything less than that I'd see your problem but as is I don't see what the fuss is about. It makes complete sense that their replacement polices would change once manufacturing of new players was stopped.
Reply
post #18 of 20
4/23/08 at 2:20pm
Thread Starter 

Re: My xa1 declared dead and unfixable by Toshiba.

i'm not really disappointed to have an xa1, it is a great machine.

disappointment comes from information i was given from tweeter on the warranty policy.

i think sending me a refurb is bad form.
if my mnachine could not be fixed i should recieve new product being either a new xa1 or whatever was produced to take it's place.

i guess i can call on this to see what it will do, but i really don't see this going anywere.
Reply
post #19 of 20
4/23/08 at 2:39pm

Re: My xa1 declared dead and unfixable by Toshiba.

Quote:
Originally Posted by TonyD
...disappointment comes from information i was given from tweeter on the warranty policy.

i think sending me a refurb is bad form.
if my mnachine could not be fixed i should recieve new product being either a new xa1 or whatever was produced to take it's place. ...

Yes but this was policy from two years ago, and things were very different then. It's unrealistic to think Toshiba would, or even could, maintain new player replacements when they no longer manufacture new players. With a finite amount of stock they need to act accordingly to maintain the best interests of all their customers for the years to come.
Reply
post #20 of 20
4/24/08 at 4:14am

Re: My xa1 declared dead and unfixable by Toshiba.

If replacement with a refurbished player is not consistent with the terms of the written warranty, then request an acceptable alternative. I did just recently request warranty coverage on my Samsung BD-P1000 and I understood refurbished, repair or refund were options according to the terms. I got a refund but it was $340, probably the best alternative from their point of view.

Chris
Reply
New Posts  All Forums:Forum Nav:
  Return Home