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Pirates of the Caribbean: Curse of the Black Pearl Framing Issue - Page 4

post #91 of 169
1/8/08 at 1:05pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

Quote:
Originally Posted by Adam Sanchez
I filled out the form about 5-6 days ago and have yet to get the email for the next steps. I wonder if I should send another form or call them? Or just wait a bit more?

Same here. I can't find the #800. Anyone have it?
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post #92 of 169
1/8/08 at 2:24pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

Quote:
Originally Posted by Gabriel>P
Same here. I can't find the #800. Anyone have it?

call Disney's customer service line at 1-800-723-4763
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post #93 of 169
1/8/08 at 6:36pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

It would appear that my copy is the corrected version (according to the Norrington test on page two) and I just bought it at the B1G1 sale at Toys R Us today.
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post #94 of 169
1/8/08 at 6:55pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue



Finally got my reply from Disney. Only took 18 days. Anyway, sent my address and hopefully I'll get the mailer to send back the disc quicker then my initial message.

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post #95 of 169
1/8/08 at 7:03pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

Quote:
Originally Posted by Joe Fisher


Finally got my reply from Disney. Only took 18 days. Anyway, sent my address and hopefully I'll get the mailer to send back the disc quicker then my initial message.

Same here. They are sending an envelope so i can return my old disc for the new one. Oh well...hope its not broken, like my last NetFlix disc was.
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post #96 of 169
1/9/08 at 12:55am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

i wrote them a week ago but i haven't got any reply yet. is this normal?

i do wanna have a fixed copy too
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post #97 of 169
1/9/08 at 7:27am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

I finally got a reply too. About 17 days after my initial contact. Like many of the rest of you, they're sending a mailer to me so that I can return my bad disc before getting the replacement.

Good to hear that corrected discs have made it to the store.

-Reagan
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post #98 of 169
1/9/08 at 9:53am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

I just got my reply today, after using the website some time before Christmas. I guess they were just backed up. Curiously, the email said that they had received my contact info and were sending out a mailer for me to send the bad disc back. It's curious because the form doesn't ask for address. Then I realized there were about two dozen different ways that the Disney company has both my email address on file (Annual Passholder, Movie Rewards, Disney Shopping, etc.). I guess certain databases are shared with other departments.
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post #99 of 169
1/9/08 at 8:18pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

Quote:
Originally Posted by Jose Martinez
Just to confirm, do we need to ship the old disc back to Disney or can we keep it?

Well, initially, you didn't need to ship the old disc back, but as you can imagine, I'm sure some people who never owned the disc to begin with used this as an opportunity to get a free disc by obtaining the information from a friend or the internet. That's probably why you now have to send in the old disc. Just speculation though.
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post #100 of 169
1/10/08 at 4:18pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

How would they be able to tell? I understand why they might require the old disc first, but then they could turn around and not send a replacement...
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post #101 of 169
1/15/08 at 11:17am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

Well, after sending 2 e-mails and getting no response I decided to call the 800 # and talk to a human. She said I'd receive the mailer in 3 days so we'll see how long the turnaround takes.
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post #102 of 169
1/15/08 at 2:25pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

Quote:
Originally Posted by Jeff Swindoll
It would appear that my copy is the corrected version (according to the Norrington test on page two) and I just bought it at the B1G1 sale at Toys R Us today.

Hey Jeff,

Very nice!

Was there any Sticker or anything you noticed on the packaging of your Pirates Case that would indicate it was the Fixed Version?

I hope there's an easy way to tell (I'm still holding out on buying it until I know I'm getting the corrected version).

Thanks.
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post #103 of 169
1/16/08 at 8:58am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

I would also like to know how to indentify the corrected version. I bought mine a while ago but still un-opened. so I can still exchange (manager at store knows me) if I can tell if they have corrected version in-store.
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post #104 of 169
1/16/08 at 11:04am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

You can't tell whether or not it's corrected by looking at the external packaging. You have to look at the code on the inside of the disc itself. FWIW, the only retail store I've heard selling corrected copies so far is Toys R' Us.
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post #105 of 169
1/16/08 at 2:10pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

I got my "mailer" yesterday. A bit disappointed, not a mailer at all, just a label, along with a form to fill out asking when and where I bought it, UPC, reason for return, etc.

So looks like I have to find a box or a buy a mailer to send it back. I do have some lying around I can use, but had it been a simple envelope like I'm accustomed to with these things, I'd have had it in the mail by now.
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post #106 of 169
1/16/08 at 2:39pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

I chose this title as part of my "5 free discs by mail" offer. I included a note requesting that they kindly send me the disc with the corrected framing. I wonder if the person on the receiving end will know what that is in reference to. Probably not. Well, considering the length of time that may pass before I receive anything, the only discs that are available could be corrected anyway.
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post #107 of 169
1/16/08 at 3:46pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

I just ordered one off of amazon that i'll receive tomorrow.


I'll test it out. I'm assuming it should be a corrected version what with Amazon's Blu-Ray traffic.
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post #108 of 169
1/16/08 at 10:26pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

Quote:
Originally Posted by Averry
I just ordered one off of amazon that i'll receive tomorrow.


I'll test it out. I'm assuming it should be a corrected version what with Amazon's Blu-Ray traffic.

Don't count on it. Amazon is where I got mine from last week and it still had the incorrect framing. Many people over at AVS also had the same problem so it doesn't look like Amazon is carrying the remastered discs, only Toys R' Us.
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post #109 of 169
1/22/08 at 3:37pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

UPDATE: After speaking with the very friendly CS rep last week who told me I'd be receiving a pre-paid mailer to send the mis-framed disc back in I actually received a bubble envelope with the corrected disc in it today. I think it's a completely random thing at this point whether you have to send the original disc back or not, but I would recommend to everyone that they don't waste their time with that e-mail address and call the 800 # instead. I think you'll get much better results that way, at least I did. Good luck!!!
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post #110 of 169
1/22/08 at 5:25pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

I can't believe that it has been over a month since I got an email stating that I shall be receiving the fixed disc "shortly". But guess what, NO DISC yet. Disney service really sucks.

PS: No. I am not expecting them to send it to India. I had iven my brother-in-law's address in the US for this purpose.
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post #111 of 169
1/22/08 at 5:33pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

Wow. Disney is really starting to piss me off.

After a month of waiting for them to just reply to my email, they finally (after about another week and a half) send me my "mailer." But it's just a label. And the instructions say to send the DVD along with it's case back to them, using the label they sent.

But in the email, they said just to send the disc, not the entire package. I have no idea what I'm supposed to do now. I was going to call them, but apparently, they're already closed.

This is so frustrating. I just want a disc I can watch. What the bleedin' hell...
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post #112 of 169
1/22/08 at 8:18pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

Funny, I've received three envelopes already! The first one was damaged in the mail and the disc was missing. So, I contacted BV about resending it. Then they sent me two more!

Mark
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post #113 of 169
1/22/08 at 9:13pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

Here is my time line so far:

December 21st: E-mail BVHE about POTC problem.
January 08th: Receive E-maol from BVHE about said problem & requesting address. I E-mail BVHE the same day with home addy.

January 19th: Receive E-mail from BVHE stating that a mailing envelope will be sent to me.

Now January 22nd and no envelope, hopefully I'll have the corrected disc by the time Christmas 2008 rolls around............
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post #114 of 169
1/22/08 at 11:02pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

It's stories like these that made me nervous about how Disney would handle the situation, but apparently I reached the best CS rep they have when I called the 800 # last week because the turnaround was lightning fast. It's a shame everyone else isn't getting the same level of service.
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post #115 of 169
1/23/08 at 7:30am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

My story is almost identical to Joe's timeline above. Very frustrating.

-Reagan
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post #116 of 169
1/23/08 at 9:44am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

Strangely enough, after receiving the replacement disc in the mail yesterday I get an e-mail from Disney today saying a pre-paid mailer will soon be sent to me. Looks like all their ducks aren't in a row on this program.
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post #117 of 169
1/23/08 at 10:48am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

It took about a month for me to get a return email. My mailer, or rather, mailing label, arrived yesterday. Inside is a form to fill out, and, as has been mentioned, it instructs you to return the disc in its case.

I just called the 800# to clarify. She said that's just a generic letter; for the Pirates exchange, they want DISC ONE ONLY. No case, and certainly not disc 2.

I'm glad I called...
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post #118 of 169
1/23/08 at 2:34pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

I got mailing label for return last week. They are asking for return of disc plus case. I had not sent back yet. Based upon the post of Jay, I will send just the disc 1.
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post #119 of 169
1/23/08 at 3:16pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

I don't know if I'm getting a mailer or the actual replacement disc. On the 8th I got the request for mailing address. On the 19th I got a reply saying thank-you for the information and that a replacement is on the way. No mention of the mailer at all in the second response.
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post #120 of 169
1/23/08 at 3:44pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

Quote:
Originally Posted by RickER
Same here. They are sending an envelope so i can return my old disc for the new one. Oh well...hope its not broken, like my last NetFlix disc was.

They are asking you to send the old disc back? They just sent me a new disc, no need to send anything back to them.

Doug
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