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Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

post #1 of 169
12/14/07 at 1:40pm
Thread Starter 
To help speed up this replacement process, please go to the link below and complete the e-mail submission. Thank you! Blu-ray Support

http://studio.go.com/cgi-bin/gmail/g...lem/report.tpl
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post #2 of 169
12/14/07 at 5:18pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

Thank you very much!
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post #3 of 169
12/15/07 at 5:53am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

Thanks! Just filled out the info!
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post #4 of 169
12/15/07 at 10:46am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

Quote:
Originally Posted by BVHE Rep
To help speed up this replacement process, please go to the link below and complete the e-mail submission. Thank you! Blu-ray Support

http://studio.go.com/cgi-bin/gmail/g...lem/report.tpl

I'm having a problem filling out the form. They are asking me to enter a "DLT" code from the back of the disc, and I can't find any such code. There are some numbers on the back, but they are so faint that I have to strain to see them, and none of them appear to resemble the example (i.e., there is no set of numbers which begins with X or MAT).

So what do I do?
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post #5 of 169
12/16/07 at 10:41am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

I simply entered F6666, because I haven't even opened the case yet to be hands on with the disc. That got me through to completion.
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post #6 of 169
12/17/07 at 8:35am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

This JUST arrived in my email:

QUOTE:"Dear Scooter,

Thank you for your email. A replacement Pirates of the Caribbean has been sent to you. You should see it in 7-10 business days.

Thank you,

Walt Disney Studios Home Entertainment Technical Support


We'll see...
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post #7 of 169
12/17/07 at 9:18am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

so when will the corrected version be available to buy and how can we tell the difference?
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post #8 of 169
12/17/07 at 10:38am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

Richard,

I know they're hard to read, but I just put in the disc numbers that I could read. They did not start with the letters that the webpage indicates, I think those are for DVDs only. I got a similar message to Scooter.

Dan,

No idea on when the corrected versions will be available, the BVHE email makes it sound like they're ready to go, but we'll see. As far as telling the difference, do you mean by packaging? Because it will be pretty easy to tell in the movie, the heads won't be cut off in that scene in the forgery where Bloom and Depp are sparring and then Norrington & Co. walk in.

When I get my replacement disc I'll post if there's any difference in disc numbers. I'm not sure if they'll just send the disc or the whole package, if it's the former I won't be able to compare UPC numbers to my current disc.
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post #9 of 169
12/17/07 at 11:25am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

I called before the replacement program was officially kicked off on Friday, but I got in touch with BVHE again to make sure I was on this list to receive a replacement disc, and I was assured I was. I never had to supply any disc numbers at any point during that process, so, apparently, this is something new. Anyway, I will be sure to report when I have received mine. Though I had requested to be contacted via e-mail, and I have still not received any indication my disc has shipped. Hopefully, I will receive it soon.
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post #10 of 169
12/17/07 at 11:37am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

I haven't received any response to the report I submitted Friday evening. But I'm not sure how they would know my mailing address, since there is no place to submit that info on the report.

Is anyone else confused about how Disney would be able to ship replacements when they have not asked for a mailing address?

(BTW, I'm using Safari 3.0.4 on Mac OS X 10.4.11 if that might be a factor in the form that is presented by the link above.)
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post #11 of 169
12/17/07 at 11:43am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

I filled out the form, but it didn't ask me for a shipping address or anything, so how do they know where to send it?

Doug
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post #12 of 169
12/17/07 at 12:05pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

You will receive an email shortly asking for that information.
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post #13 of 169
12/17/07 at 12:39pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

Quote:
Originally Posted by Carlo Medina
You will receive an email shortly asking for that information.

Quote:
Originally Posted by Ricky Bobby
That just happened!

Thanks!
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post #14 of 169
12/17/07 at 1:28pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

The form has been rejected about 15 times for me. It keeps on stating specific problem is required and I had filled that out the first time I tried. Nothing seems to help the issue and I can't get any further.

Chris
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post #15 of 169
12/17/07 at 3:36pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

Filled out the form yesterday afternoon but haven't heard anything back.
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post #16 of 169
12/17/07 at 3:48pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

Quote:
Originally Posted by Dan M
so when will the corrected version be available to buy and how can we tell the difference?


I'd like to know the answer to that as well.
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post #17 of 169
12/17/07 at 5:21pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

Quote:
Originally Posted by Carlo Medina

. As far as telling the difference, do you mean by packaging? Because it will be pretty easy to tell in the movie, the heads won't be cut off in that scene in the forgery where Bloom and Depp are sparring and then Norrington & Co. walk in.

When I get my replacement disc I'll post if there's any difference in disc numbers. I'm not sure if they'll just send the disc or the whole package, if it's the former I won't be able to compare UPC numbers to my current disc.

yes I meant with the packaging..I'm holding off buying this until I know I'm buying the correct version...I wonder how long it would take for the etailers to have the corrected version as well. I would imagine they would keep sending out the missframed ones until they run out and phase in the correct ones. Or would they recall the missframed ones maybe?
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post #18 of 169
12/17/07 at 7:00pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

I filled it out. I haven't even watched the movie yet.
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post #19 of 169
12/17/07 at 8:08pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

could be never =P. i also waited for universal to change their ways on back to the future widescreen trilogy. to my knowledge they are STILL pressing the wrong discs out there and the only method to get proper framing is to send the discs in.

Quote:
Originally Posted by Dan M
yes I meant with the packaging..I'm holding off buying this until I know I'm buying the correct version...I wonder how long it would take for the etailers to have the corrected version as well. I would imagine they would keep sending out the missframed ones until they run out and phase in the correct ones. Or would they recall the missframed ones maybe?
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post #20 of 169
12/18/07 at 4:37am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

I called the 800 # yesterday. The rep was friendly, polite and all I had to say was I was calling for a replacement of the Pirates Blu-ray disc and she knew exactly what I was talking about (how refreshing, Warner and Universal take note). Took about 2 minutes to get my info and was told I'd get the replacement in 7-10 days and to just keep or throw out the old BD when the replacement arrives.

Very smooth so far.
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post #21 of 169
12/18/07 at 4:53am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

Called for my replacement last Friday. The guy I spoke with, I forget his name now, was great. Very polite, and it took no time to get everything set up so they could send me a replacement. I complain all too much these days about shoddy customer service (cough! Warner! cough!), so now I am more than happy to sing Disney Home Video's customer service. Thank you Disney!
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post #22 of 169
12/18/07 at 6:11am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

Used the link above on Saturday....got the contact information request email yesterday. Address has been sent to them. Quick and Easy. Looking forward to receiving the replacement copy.
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post #23 of 169
12/18/07 at 8:28am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

I received my confirmation e-mail asking for my address, so apparently the question about the code on the disc is a non-issue.
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post #24 of 169
12/18/07 at 9:33am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

haven't received any emails. just used the link this morning. might take 'em a while?
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post #25 of 169
12/18/07 at 11:10am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

Got my reply today asking for my address so they can send me a replacement. Nice.
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post #26 of 169
12/18/07 at 5:31pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

I sent them an email yesterday, and received a reply today. Thanks to Buena Vista for their prompt response to this matter.
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post #27 of 169
12/18/07 at 8:31pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

The day the replacement program started, I called the 800 number and the rep took down all of my information (mailing and e-mail address), but I have yet to receive and correspondence back from them. Guess I've gotta open the movie and submit the e-form.
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post #28 of 169
12/18/07 at 8:37pm

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

got email! replied. wow this is awesome. VERY fast extremely awesome customer service =P. insane!
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post #29 of 169
12/19/07 at 2:56am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

It finally took my request and a response came back quickly. Disney/Buena Vista is sure committed to supporting their products. I plan to purchase a lot more Disney/Buena Vista Blu-ray titles and I sure hope they can make this work.

Chris
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post #30 of 169
12/19/07 at 3:43am

Re: Pirates of the Caribbean: Curse of the Black Pearl Framing Issue

Submitted the e-form on Friday, got the e-mail request for my mailing address on Monday, submitted same and then got a confirmation in the afternoon that a replacement disc will be sent out shortly.....great service (presumably from Disney Canada, if there is such an entity!)

The numbers on the discs are VERY difficult to see (partly due to old eyes I guess...). The numbers above the barcode are relatively easy to find and see, but start with the letters - BVDL- on my discs, one ending with A1 and the other B1. The other "two" numbers required shining a flashlight on the disc at the correct angle to make them visible...but they are still small and there was only one number repeated twice in the format XXXX XXXX. My request was successful so the numbers must be correct.

Cheers,
P.E.Hannon
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