I ordered two Blu-ray discs in the recent Buy One Get One Free campaign. Despite the fact that the amount I paid came to below the UK threshold of £18, Amazon chose to display the full price of the discs on the packaging and I was charged nearly £14 in customs fees. When I complained about this, I was sent a dismissive e-mail which contained the following statement:
If you used any promotional discounts on an order, please be aware
that while the promotion reduces the actual amount that you pay
Amazon.com, it does not change the value of the item itself. We are
required to declare the actual value of the items in your shipment.
So essentially, any International customer that expects to avoid customs by using one of their sales had better think again. Amazon will declare the FULL price of your purchase BEFORE reductions. This has certainly come as a surprise to me and I, for one, will not be using them again.
If you used any promotional discounts on an order, please be aware
that while the promotion reduces the actual amount that you pay
Amazon.com, it does not change the value of the item itself. We are
required to declare the actual value of the items in your shipment.
So essentially, any International customer that expects to avoid customs by using one of their sales had better think again. Amazon will declare the FULL price of your purchase BEFORE reductions. This has certainly come as a surprise to me and I, for one, will not be using them again.
