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Toshiba AX2 resetting itself several times during movie: Advice?

post #1 of 12
11/29/07 at 2:29am
Thread Starter 
My newly acquired Toshiba AX2 is really starting to irritate me.

I watched Transformers on it a few weeks back and
about 30 minutes in, the player stopped with a message that it
was resetting its resolution and then went back to the start of
the disc. This happened over and over for about 5 times until
I could finally get the player to stabilize and play the movie.

Last night I watched Knocked Up and about 60 minutes
into the film the same thing happened. Player stopped, put up a
screen saying it had to reset the resolution and then went through
the same cycle a number of times before I could stabilize the
situation and watch the rest of the film.

Now, mind you, I haven't upgraded the firmware yet. Before
all of you yell at me and point to that as being the problem, I want
to see if it truly is and if anyone else has experienced the same
problems.

Thanks everyone!
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post #2 of 12
11/29/07 at 6:14am

Re: Toshiba AX3 resetting itself several times during movie: Advice?

Ron,

This same thing is happening to me on my A2. I even upgraded the firmware to 2.7, but it still resets itself several times during the course of a movie [any movie].

When I called Toshiba, [who's techs aren't that good], all they have me do is to re-initialize the player and re-start it, but the results are the same. Then they just tell me to send it in for repair. I'm not sending it in now because it takes forever and I want the player for the holidays.

If anyone else has any knowlede of this problem, please respond to this post.

Thanks,

Mitch
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post #3 of 12
11/29/07 at 6:18am

Re: Toshiba AX3 resetting itself several times during movie: Advice?

Is this a new model? Or do you mean "XA2"? (I think I've seen you post about the XA2).

The only reason I ask is because I have a XA2 and so far haven't had any problems with it and I'd like to keep abreast of any potential issues.
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post #4 of 12
11/29/07 at 6:27am
Thread Starter 

Re: Toshiba AX2 resetting itself several times during movie: Advice?

My mistake. It's the AX2. I will make the necessary changes to
reflect that in this thread.
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post #5 of 12
11/29/07 at 8:00am

Re: Toshiba AX2 resetting itself several times during movie: Advice?

Sounds like the shut-off bug reported over at AVS. Some people have been experiencing this.

I just received my XA2 a couple of weeks ago. I've only watched a handful of movies on it, but I've experienced no issues like this. My issues have been DD+ audio dropouts via bitstream.
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post #6 of 12
11/29/07 at 8:48am
Thread Starter 

Re: Toshiba AX2 resetting itself several times during movie: Advice?

Very discouraging news here.

Sounds like a known problem that Toshiba isn't fixing
via firmware and is forcing people to send for repair, which
I am not about to do.

How are people contacting Toshiba about this? I'd like
to at least call or email them and add my complaint to the
rest of the pile.
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post #7 of 12
11/29/07 at 9:01am

Re: Toshiba AX2 resetting itself several times during movie: Advice?

For what it's worth, I've got mine set to output 1080i - the maximum my display is capable of. Since you're getting a "resetting resolution" message, could it be a 1080p problem? You might try setting the XA2 to output 1080i maximum and see what happens. I know that's not a proper fix but it might at least narrow down the problem.
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post #8 of 12
11/29/07 at 9:07am
Thread Starter 

Re: Toshiba AX2 resetting itself several times during movie: Advice?

Steve,

Appreciate the suggestion. I just can't bring myself with 1080p
capability setting this machine at 1080i. I know the difference
is probably negligible, but now I'm more upset with the principle
of this problem.
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post #9 of 12
11/29/07 at 9:24am

Re: Toshiba AX2 resetting itself several times during movie: Advice?

Yeah, I know what you mean.

But it would give you a point to argue if you ever call them up to chew them out.
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post #10 of 12
11/29/07 at 9:27am

Re: Toshiba AX2 resetting itself several times during movie: Advice?

Yeah, we're not asking you to accept the problem and live with 1080i, but you really should try it out to narrow down the cause and do a little debugging.

For what it's worth, I have the XA-2 as well, and I haven't had any problems at all with it.
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post #11 of 12
11/29/07 at 10:19am

Re: Toshiba AX2 resetting itself several times during movie: Advice?

I've only played a about a half dozen movies on my XA2 and haven't had a single problem.

I have the two movies Ron mentioned so I'll give them a spin and see if they play through without any problems.
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post #12 of 12
11/29/07 at 2:28pm

Re: Toshiba AX2 resetting itself several times during movie: Advice?

It could be the HDMI connection. Or the TV on the other side of that.

If somehow the HDMI logic tells the player not to use 1080i (or p), but a lower resolution, it has to reset.


[ Rant ]
This is one of the problems we are facing today: too much "intelligence" (hah, hah, hah) everywhere, so nothing acts straightforward, understandable and directly anymore. No simple checks, just try and wait, and try again, etc. (I just solved a tiny wiring error in my LAN today, after weeks of little problems and two days of intensive testing - the installer couldn't find anything until I finally was able to point the bad connection on the patch-panel out to him ). [ /rant ]


Cees
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