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BD-P1000 won't play Live Free or Die Hard

post #1 of 44
11/20/07 at 8:17pm
Thread Starter 
I just did the most recent FW update for the player, the one for the Fantastic 4 issue and the player will not play LFoDH.

The disc loads, it thinks for a long time, the screen shows "slidshow" on the player, the Simpson Trailer plays with no sound and then nothing, it locks up. I've reloaded the FW twice now, I've unplugged the player. I just won't play.
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post #2 of 44
11/20/07 at 8:49pm
Thread Starter 

Re: BD-P1000 won't play Live Free or Die Hard

Did a search over at AVS and it seems I'm not the only one with the problem. Seems Samsung just can't get things right. I'm guessing I'll have to wait a month to get a new FW update to be able to play this title as I had to do with F4.

Hope I don't have to go through this process with every new Blu-ray disc that comes out.

I was seriously considering their new combo-player, not a chace now.
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post #3 of 44
11/21/07 at 6:18am

Re: BD-P1000 won't play Live Free or Die Hard

Interesting that you blame Samsung. I put this kind of stuff square on the shoulders of Fox and their stubborn copy protection schemes. I haven't had any issues with any other studio's discs on my BD-P1000.
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post #4 of 44
11/21/07 at 6:44am

Re: BD-P1000 won't play Live Free or Die Hard

Yep, this Samsung player was the first BR player on the market and now that the studios are loading up their discs with so much cutting edge stuff including copy protection, I wouldn't be too hard on Samsung which delivered a pretty good first generation player while their BR partners took their time with their hardware that are still lacking in playing all of the advance audio codecs.
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post #5 of 44
11/21/07 at 7:57am
Thread Starter 

Re: BD-P1000 won't play Live Free or Die Hard

Advanced audio codecs is a small issue compared to being able to at least spin the disc, maybe Samsung should have taken a bit more time with their first gen player so it could at least to that.
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post #6 of 44
11/21/07 at 8:05am

Re: BD-P1000 won't play Live Free or Die Hard

Quote:
Originally Posted by Ron-P
Advanced audio codecs is a small issue compared to being able to at least spin the disc, maybe Samsung should have taken a bit more time with their first gen player so it could at least to that.
I've own four different HD/BR players and each of them had issues with certain discs with the Samsung having the least problems.

Furthermore, you can blame Samsung all you want, but when you buy first generation players that's the chance you take that discs down the road with future features will have problems without the players having some firmware updates to solve such problems.
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post #7 of 44
11/21/07 at 8:10am

Re: BD-P1000 won't play Live Free or Die Hard

Quote:
Originally Posted by Ron-P
Advanced audio codecs is a small issue compared to being able to at least spin the disc, maybe Samsung should have taken a bit more time with their first gen player so it could at least to that.
Taking more time doesn't help if content providers like Fox insist on adding coding after-the-fact that trips up the player. Should Samsung have waited untl after the release of LFoDH? Or is it Fox who should be blamed for failing to make their disc compatble with existing Samsung players? (I'd say the latter.)

Also, I think you're missing Crawdaddy's point. He's noting that, for all the extra time other BR partners took with their hardware, what they ended up delivering wasn't a significant improvement over the Samsung. Yes, those players will spin up this latest effort from Fox (as far as I know), but that says more about Fox's QC department than about Samsung.

M.
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post #8 of 44
11/21/07 at 8:42am
Thread Starter 

Re: BD-P1000 won't play Live Free or Die Hard

Quote:
Furthermore, you can blame Samsung all you want, but when you buy first generation players that's the chance you take that discs down the road with future features will have problems without the players having some firmware updates to solve such problems.
I realize that first gen players will have issues. Of course none like this, not being able to at least spin a disc, and now this being the second time. I didn't have this problem with any of my first DVD players or my A1. Am I going to have to wait for FW updates from Sam for every new Fox title that streets when others don't?

Quote:
Yes, those players will spin up this latest effort from Fox (as far as I know), but that says more about Fox's QC department than about Samsung.
That says more about other manufactures than about Samsung. Why is Samsung the only one with this problem? I don't recall other manufactures having non-playing issues with F4:2 and I haven't read yet on any others with problems playing Die Hard.
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post #9 of 44
11/21/07 at 8:47am

Re: BD-P1000 won't play Live Free or Die Hard

I'll give $50 for the player right now.
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post #10 of 44
11/21/07 at 9:13am

Re: BD-P1000 won't play Live Free or Die Hard

Quote:
Originally Posted by Ron-P
I just did the most recent FW update for the player, the one for the Fantastic 4 issue and the player will not play LFoDH.

The disc loads, it thinks for a long time, the screen shows "slidshow" on the player, the Simpson Trailer plays with no sound and then nothing, it locks up. I've reloaded the FW twice now, I've unplugged the player. I just won't play.
Ron,

I have the Samsung BD-P1000 and it plays "Live Free or Die Hard" just fine.

It seems you don't have the latest FW. Version 1.3 that came out on November 19, 2007.

Paul

Edit: Here is the link to FW Version1.3.
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post #11 of 44
11/21/07 at 9:19am
Thread Starter 

Re: BD-P1000 won't play Live Free or Die Hard

Really?

According to Samsung, who I just got off the phone with this morning said 1.2 is the most recent and that they are working on a new one to fix the Die Hard problem.

Yet another reason I won't be buying another Samsung product. They can't seem to get their shit together with this stuff.
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post #12 of 44
11/21/07 at 9:20am

Re: BD-P1000 won't play Live Free or Die Hard

Quote:
Advanced audio codecs is a small issue compared to being able to at least spin the disc,
Spinning the disc is never the problem. Proceeding after you (tried to) read some of the initiating content could be.

You could also have said, and according to me more accurately: Now Fox is finally hitting the market with their BDs, they should at least be able to spin up on every player.
But apparently, that's asking too much of them...


Cees
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post #13 of 44
11/21/07 at 9:23am
Thread Starter 

Re: BD-P1000 won't play Live Free or Die Hard

Thanks Paul.
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post #14 of 44
11/21/07 at 12:32pm
Thread Starter 

Re: BD-P1000 won't play Live Free or Die Hard

Well, thanks to Shane and Paul I was able to get the FW burned and loaded into the player. It worked and the movie spun, although, it loaded very, very slowly and I cannot bring up the menu without the movie pausing itself.

At least it's nice to have the FW that Samsung told me this morning won't be ready for at least a week.
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post #15 of 44
11/21/07 at 1:05pm

Re: BD-P1000 won't play Live Free or Die Hard

Quote:
Originally Posted by Ron-P
Really?

According to Samsung, who I just got off the phone with this morning said 1.2 is the most recent and that they are working on a new one to fix the Die Hard problem.

Yet another reason I won't be buying another Samsung product. They can't seem to get their shit together with this stuff.
Samsung is like just about every other company that has problems with their customer support personnel. However, I just got through playing this disc with the latest firmware update so I'm not going to complain about them not satisfying my needs as a consumer.




Crawdaddy
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post #16 of 44
11/21/07 at 1:07pm

Re: BD-P1000 won't play Live Free or Die Hard

Quote:
Originally Posted by Ron-P
Well, thanks to Shane and Paul I was able to get the FW burned and loaded into the player. It worked and the movie spun, although, it loaded very, very slowly and I cannot bring up the menu without the movie pausing itself.

At least it's nice to have the FW that Samsung told me this morning won't be ready for at least a week.
Yep, since you apparently have a thing against Samsung, it's probably best you try some other brand name for your next player.
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post #17 of 44
11/21/07 at 1:26pm

Re: BD-P1000 won't play Live Free or Die Hard

Plan to update my BD-P1000 this evening. Kudos to Samsung for continuing to support their first generation player.

(Thanks for the firmware link, BTW.)

- Walter.
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post #18 of 44
11/21/07 at 1:39pm
Thread Starter 

Re: BD-P1000 won't play Live Free or Die Hard

Quote:
Yep, since you apparently have a thing against Samsung, it's probably best you try some other brand name for your next player.
I will. I was planning to buy their new combo-player, after this, no longer. I'll wait and see what others bring to the table.

Toshiba (and others) have never given me such frustration when dealing with them, and their A1 has worked perfect for almost two years now.
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post #19 of 44
11/21/07 at 1:58pm

Re: BD-P1000 won't play Live Free or Die Hard

OT: But does anyone know if there will be a review forthcoming on the HTF of the BD of Live Free or Die Hard?
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post #20 of 44
11/21/07 at 3:30pm

Re: BD-P1000 won't play Live Free or Die Hard

Ok,how about $100
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post #21 of 44
11/21/07 at 4:05pm
Thread Starter 

Re: BD-P1000 won't play Live Free or Die Hard

Keep going Jeff.

I have no complaints with the machine itself, it's with Samsung and their customer support, it's the worst I've experienced next to Amazons. I won't support a company with such poor customer service. They should have these FW updates before the discs hit the store shelves, no excuse not to. I shouldn't have to wait weeks or longer after a movie is out to be able to play it.

This is the first Samsung product I've ever bought, it's most likely the last.
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post #22 of 44
11/21/07 at 6:51pm

Re: BD-P1000 won't play Live Free or Die Hard

Quote:
Originally Posted by Ron-P
They should have these FW updates before the discs hit the store shelves, no excuse not to.
And that's exactly what they did here:

Firmware update for LFoDH compatibility: Nov. 19, 2007
Street date for LFoDH: Nov. 20, 2007

Apparently, after the Fantastic Four problems, Samsung learned the importance of getting their hands on Fox discs early and testing them before street date. The obvious lesson, for future reference, is to bypass the customer service telephone line and go directly to the support site.

M.
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post #23 of 44
11/21/07 at 7:35pm

Re: BD-P1000 won't play Live Free or Die Hard

I must say that I'm very happy with my BD-P1000. Most of the minor problems I've had with it have been corrected by Samsung in very short order. It still won't let me play Dragon's Lair (it reacts too slow) but I think that's really just a matter of this particular machine not having enough horse power. When 3rd or 4th gen BD players come down to a reasonable price, I'll replace it.

I really can't complain too much because it was an open box item and I got it for just under $200.

Doug
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post #24 of 44
11/21/07 at 8:47pm
Thread Starter 

Re: BD-P1000 won't play Live Free or Die Hard

Quote:
And that's exactly what they did here:

Firmware update for LFoDH compatibility: Nov. 19, 2007
Street date for LFoDH: Nov. 20, 2007

Not quite. If it wasn't for some people on forums like this I'd have gone off the information given to me this morning by Samsung, which was, "they are aware of the issues with Die Hard and are currently working on a fix, please call back in a week".

And if I wasn't able to down load and burn the disk I'd have to wait for them to mail me one and that would be only because I called them. These FW's should be available weeks before the release of a movie, not just one day.
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post #25 of 44
11/22/07 at 1:48am

Re: BD-P1000 won't play Live Free or Die Hard

Quote:
These FW's should be available weeks before the release of a movie, not just one day.
Ideally, yes.
But how are Samsung to know when a problematic new Fox release will hit the market (as it appears, even Fox themselves seldom know).

We haven't been able to check how early the sample was sent to Samsung - or else the critical info after Fox tried the result on several machines in the market.

Quote:
... the information given to me this morning by Samsung, which was, "they are aware of the issues with Die Hard and are currently working on a fix, please call back in a week".
Looks like they all were aware of the problem already and the ICT-boys managed to hurry the solution to the web!

Kudos, I'd say!


Cees
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post #26 of 44
11/22/07 at 11:05am

Re: BD-P1000 won't play Live Free or Die Hard

I gotta fall on Ron's side on this one.

The guy is frustrated...plain and simple. And if he was a "typical" consumer...he'd have a player and a couple of discs that don't work. He called Samsung for help...and they didn't even know that they had already "fixed it" and gave him bad information. Heck, I'd be frustrated, too.

Who knows what the future brings...maybe (although he'd wouldn't know it now thru his frustration) he'll end up falling in love with this player and become a Samsung aficionado.

But, for right now, he's ticked off. I can get that.
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post #27 of 44
11/22/07 at 1:59pm

Re: BD-P1000 won't play Live Free or Die Hard

Quote:
Originally Posted by Mike Frezon
I gotta fall on Ron's side on this one.
That's where you got it wrong. There are no sides in this matter. Ron has a problem with Samsung which is fine with me and why I commented that it will be best that he doesn't buy any more of their products. We all have consumer frustration, right now I'm having it with Toshiba, but that's another story that I'll refrain from bemoaning about it here.





Crawdaddy
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post #28 of 44
11/22/07 at 2:56pm
Thread Starter 

Re: BD-P1000 won't play Live Free or Die Hard

Quote:
Ron has a problem with Samsung which is fine with me
Really? From reading your previous posts I'd have thought the opposite.
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post #29 of 44
11/22/07 at 3:01pm

Re: BD-P1000 won't play Live Free or Die Hard

Quote:
Originally Posted by Ron-P
Really? From reading your previous posts I'd have thought the opposite.
Just because I don't quite understand your logic in this matter, doesn't mean that you don't have the right to be pissed off at a company.
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post #30 of 44
11/22/07 at 8:22pm

Re: BD-P1000 won't play Live Free or Die Hard

Quote:
Originally Posted by Robert Crawford
That's where you got it wrong. There are no sides in this matter. Ron has a problem with Samsung which is fine with me and why I commented that it will be best that he doesn't buy any more of their products. We all have consumer frustration, right now I'm having it with Toshiba, but that's another story that I'll refrain from bemoaning about it here.

I don't think I've gotten anything wrong. All I'm saying is that it seemed to me that there was a chorus of voices telling Ron that he should be okay with the way Samsung handled the situation by having the firmware update available, not to be so hard on Samsung since he should have realized these problems would arise with a first-gen player, and that possibly Fox is the real culprit in this scenario as opposed to Samsung.

As I stated earlier, I'm looking at his issue from more of a consumer's stance...that Ron made a purchase and got shoddy support. Again, if he was a "typical consumer" he'd be left with useless discs right now...waiting until who-knows-when he might get notification about the firmware update. On the flip side of the coin, based on different circumstances, Walter is pleased with Samsung's support behind the 1000.

While I obviously agree with your opinion, Robert, that Ron should consider his current situation when making future hardware purchases, I think he's got every legitimate right to be put off by the way this was handled. And, like Ron, I thought most of the responses he got in this thread were defending Samsung with respect to his complaint.

That's all. No biggie.
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