Home Theater Forum › Home Theater Forum › Blu-ray, DVD, Streaming Video and Digital Downloads › Blu-ray › Has anybody received their orders from WHV Sale?
New Posts  All Forums:Forum Nav:

Has anybody received their orders from WHV Sale?

post #1 of 81
9/25/07 at 6:26am
Thread Starter 
Has anybody received at least a partial order from the last Warner Home Video Sale back in August?




Crawdaddy
Reply
post #2 of 81
9/25/07 at 7:49am

Re: Has anybody received their orders from WHV Sale?

I actually called them yesterday for this same reason.

I was told that they had had problems fulfilling all
orders placed between 08/06-09/04. Apparently they
have since rectified the situation and everything was back
on schedule to ship on the 4th of September. I mentioned to
the guy that it was now the 24th. He said that he didn't have
exact shipping info but that my items that have since been released
are in the warehouse being prepared for shipment. He said that
people usually get their orders within 7-10 days once they are in the warehouse being prepared for shipment.

They do have a $10.00 voucher that's good for future orders on their website. It's available to all customers who were affected by this delay. Anyway that's the story.
Reply
post #3 of 81
9/25/07 at 8:36am

Re: Has anybody received their orders from WHV Sale?

NO.

I wrote to them last week and have only had FOUR copies of the acknowledgement email, but no real reply.
Reply
post #4 of 81
9/25/07 at 9:34am

Re: Has anybody received their orders from WHV Sale?

Yeah, it's getting a bit ridiculous. If I don't get something in the next week I'm calling to outright cancel.

I'd rather spend a few extra bucks and have the product in hand than get a deal and never receive what I ordered.
Reply
post #5 of 81
9/25/07 at 10:29am

Re: Has anybody received their orders from WHV Sale?

I'm hoping my request to cancel my order gets processed soon. $10 and a marginal savings when sales tax is factored into the equation is not worth this hassle to me.
Reply
post #6 of 81
9/25/07 at 11:46am

Re: Has anybody received their orders from WHV Sale?

I, too, requested a cancellation of my order that I placed 3 weeks ago. (requested it last Thursday) I called the 800 number and the lady told me they would notify shipping of my request. I have yet to receive any type of confirmation. I will never order from them again no matter what great deals they offer.
Reply
post #7 of 81
9/25/07 at 12:19pm

Re: Has anybody received their orders from WHV Sale?

My in-stock movies from my 8/5 orders shipped within the week, but my preorders for 9/18 haven't shipped yet. I also have Kubrick and Blade Runner on the same order.
Reply
post #8 of 81
9/25/07 at 1:30pm

Re: Has anybody received their orders from WHV Sale?

Well, I just got a reply to my email of six days ago, but its a standard form letter with no real info...

Thank you for contacting Online Customer Service.

We are currently experiencing difficulties with our new order tracking system and are unable to provide specific details on order status at this time. We appreciate that this is frustrating and apologize sincerely for the delay in confirming details. We intend to have the issue resolved as soon as possible and will provide information as soon as we have it. Thank you for your continued patience as we go through this system change.

Thanks again for contacting us.

Regards,
Online Customer Service
Reply
post #9 of 81
9/25/07 at 2:04pm

Re: Has anybody received their orders from WHV Sale?

I received those that had already been released within a week. I am still waiting on the other portion of the order with pre-releases - All on the same order though.
Reply
post #10 of 81
9/25/07 at 9:24pm

Re: Has anybody received their orders from WHV Sale?

I got told the same thing over the phone on Friday about the computer issues. This is absolutely frustrating as I was hoping to have watched most of "Smallville" Season 6 by now. Instead its sitting on THEIR end while I continue to wait and wait.

Warner as much as I love their products they really need to fix their stuff before they continue taking any more orders. I was going to preorder the Kubricks, the Blade Runner set, and the Harry Potters but I'm very weary as of right now that I would even get any of them within a year at this rate.
Reply
post #11 of 81
9/25/07 at 9:25pm

Re: Has anybody received their orders from WHV Sale?

Quote:
Originally Posted by Paul Arnette
I'm hoping my request to cancel my order gets processed soon. $10 and a marginal savings when sales tax is factored into the equation is not worth this hassle to me.
Where's the $10 voucher?
Reply
post #12 of 81
9/26/07 at 5:03am

Re: Has anybody received their orders from WHV Sale?

I've got 4 titles now being held for ransom. Very frustrating because I've been waiting all summer for some worthwhile titles and now this......

I'm hoping they get their shit straightened out soon because I have 14 other titles coming in the next few months that I already ordered.

I'm saving too much money to not wait it out a little longer. The less money I invest in these formats, the better.
Reply
post #13 of 81
9/26/07 at 6:56am

Re: Has anybody received their orders from WHV Sale?

I ordered both seasons of Smallville on 9/9. I'm not expecting to have them anytime in the near future based on what I'm reading here.

Damn shame too, as I was looking forward to revisiting some of S6's highlights before the new season.

Oh well...as long as I get them eventually I'll be happy.
Reply
post #14 of 81
9/27/07 at 11:42am

Re: Has anybody received their orders from WHV Sale?

Just got off the phone with "Tammy" from Warner's 800 number. She told me that according to her "senior supervisor" that they are expecting to have the issue fixed "by the end of this week" which means they better hurry up (since its Thursday now). She also told me that since they have "a large amount of orders" that I shouldn't expect my order to be shipped until next week at the earliest.

I expressed my lack of satisfaction on their part of making me go out of MY way to find out what is going on - especially since now my bank account has been charged for the order in full including preorders for over a week now. Not good service if you ask me.

The number by the way to call is 1-800-364-6928. 8:00 AM and Midnight Monday through Friday and Saturday from 8:30am to 7:00pm, Eastern Standard Time (except holidays) according to Warner's online info.
Reply
post #15 of 81
9/27/07 at 12:17pm

Re: Has anybody received their orders from WHV Sale?

Everyone else is doing such a good job slamming Warner right now, I feel kinda bad about chiming in. But I will anyway.

Ordered Smallville S6 on September 6. My card had been initially charged while the order sat "in process." The order is still in process despite two requests to cancel it. The canned response I keep getting is the order is in the shipping phase (bullshit) and can not be cancelled. I can, however, refuse delivery and return the items for a refund.

Yeah, I'm not doing that either, just to be clear.
Reply
post #16 of 81
9/27/07 at 12:23pm

Re: Has anybody received their orders from WHV Sale?

It took nearly a week since my request, but my order was finally canceled. This has been such a bad experience for me that I will never order from them again.
Reply
post #17 of 81
9/28/07 at 9:44am

Re: Has anybody received their orders from WHV Sale?

Well, only one of my items has streeted and not been shipped. All the others are still set for a future release date (starting 10/9). The one that hasn't shipped is the title I have the least interest in.

I think I'll wait it out, and if they don't ship my 10/9 order (Twilight Zone: The Movie) I'll call and cancel.

No matter what I do I'm not using their service again. Amazon.com and Deepdiscount.com have always served me well enough.
Reply
post #18 of 81
9/28/07 at 5:03pm

Re: Has anybody received their orders from WHV Sale?

I've had absolutely nothing in my $136 order ship yet. Most haven't streeted yet, only 2 have, but we're coming up on 4 more, and I have no idea what's going on.

I ask again, where is this $10 voucher people are talking about?
Reply
post #19 of 81
9/29/07 at 6:52am

Re: Has anybody received their orders from WHV Sale?

Hopefully with all the people cancelling their orders mine will ship a lot quicker. I'm about to be flooded with Amazon orders in the next few months so I can wait a little bit longer.

If I do eventually get fed up and end up cancelling Warner will end up with some lost sales because I'll be paring down my selections quite a bit. Some of the titles I jumped at for less than $15 just aren't that tempting at $20 and over.
Reply
post #20 of 81
9/29/07 at 8:57pm

Re: Has anybody received their orders from WHV Sale?

I placed an order for 3 catalog titles (already in stock) on Sept. 4. As of this morning, expresscheckout still showed my order as "in process" with no shipment information given. Don't trust what it says at expresscheckout!.... My wife found the package from Warner with my 3 discs sitting on the front porch this morning. It was obviously sitting there since yesterday because it was UPS ground and UPS doesn't deliver ground packages on Saturday.

Bottom line: I got my discs and at a great price! Patience was a virtue.

Mark
Reply
post #21 of 81
9/29/07 at 9:23pm

Re: Has anybody received their orders from WHV Sale?

Say what?!?! I placed my order on 8/4 and haven't received a thing!! They're really terrible. Totally disorganized.
Reply
post #22 of 81
10/8/07 at 2:26pm

Re: Has anybody received their orders from WHV Sale?

Just canceled. Found out through industry connections that WHV did a complete software overhaul for product processing in mid-August that has, in all practical senses, completely derailed.

I feel for the individuals that have to deal with the problem that was made at a corporate level. I want to let Warner know that I will still be purchasing the same discs through other retailers who are more viable as they make, IMO, great products. It's simply too bad their internal processing had to get so mucked up.
Reply
post #23 of 81
10/9/07 at 10:01am
Thread Starter 

Re: Has anybody received their orders from WHV Sale?

Quote:
Originally Posted by Brandon Conway
Just canceled. Found out through industry connections that WHV did a complete software overhaul for product processing in mid-August that has, in all practical senses, completely derailed.

I feel for the individuals that have to deal with the problem that was made at a corporate level. I want to let Warner know that I will still be purchasing the same discs through other retailers who are more viable as they make, IMO, great products. It's simply too bad their internal processing had to get so mucked up.
The only problem with canceling is whether the cancelled order will take without them shipping your order anyway. Is anybody receiving confirmation to their cancelled orders?




Crawdaddy
Reply
post #24 of 81
10/9/07 at 10:04am

Re: Has anybody received their orders from WHV Sale?

Robert,

I got a confirmed cancelled e-mail from them. Got the e-mail back up in case they try to pull any crap with me. I hadda get a bit mean, but there was NO way I was going to refuse delivery and wait on a refund.
Reply
post #25 of 81
10/9/07 at 10:10am
Thread Starter 

Re: Has anybody received their orders from WHV Sale?

Jason,
Did you call to cancel your order and demanded an email confirmation.
Reply
post #26 of 81
10/9/07 at 10:26am

Re: Has anybody received their orders from WHV Sale?

Robert-Nope, did it all over e-mail so I had a record of the request and confirmation. It took two tries to cancel, but it eventually happened.

The text of the second request to cancel:

No, you misunderstand. There is no reason an order which has not been shipped yet can not be canceled. I ordered these items on September 6, they came out on September 18 and they have NOT shipped as of
September 24. Cancel the entire order. Both items.

I will not be refusing delivery and waiting another three weeks for you to issue a refund. Cancel this order immediately.

I am more than happy to talk to a supervisor on the phone if need be. But this order will be canceled.
Reply
post #27 of 81
10/9/07 at 12:08pm

Re: Has anybody received their orders from WHV Sale?

I ordered 5 HD discs on 9/12 - 3 were pre-orders. I got Unforgiven and Road Warrior today via UPS so they are finally shipping.
Reply
post #28 of 81
10/9/07 at 12:25pm

Re: Has anybody received their orders from WHV Sale?

Quote:
Originally Posted by bigluigi
I ordered 5 HD discs on 9/12 - 3 were pre-orders. I got Unforgiven and Road Warrior today via UPS so they are finally shipping.

Yes - the non pre-orders. I placed an order with them on August 13th, all preorders, including Wild Bunch and Deliverance. Nothing to date for me!
Reply
post #29 of 81
10/10/07 at 9:21am

Re: Has anybody received their orders from WHV Sale?

Quote:
Originally Posted by Bleddyn Williams
Yes - the non pre-orders. I placed an order with them on August 13th, all preorders, including Wild Bunch and Deliverance. Nothing to date for me!
I placed an order on September 5th, which included the (standard) DVD of Everybody Loves Raymond Season 9. That was a preorder at the time, released on September 18th. I received it yesterday.

I have not yet received any of the HD/BD movies I preordered.
Reply
post #30 of 81
10/10/07 at 10:16am

Re: Has anybody received their orders from WHV Sale?

I received 4 DVDs from an order placed on 9/27 yesterday. However another open order placed on 8/3 has yet to have a single DVD ship.
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Blu-ray
Home Theater Forum › Home Theater Forum › Blu-ray, DVD, Streaming Video and Digital Downloads › Blu-ray › Has anybody received their orders from WHV Sale?