ONKYO Sucks!
I have always used Pioneer or Denon, but my brother bought onkyo. He had it 3.5 yrs, and used it probably 10 times. I pulled it out to connect an HDMI cable, it wasn't knocked, dropped or damaged in anyway. It was resting on a drawer, fully supported, yet it went into circuit protection mode. It cost me 40 dollars to ship, because as one tech put it, ONKYO doesn’t distribute parts and send info, even to “Authorized Repair Centers.” They are merely to send it to ONKYO. They figured out the problem in a couple of weeks and I authorized 125.00 to fix it. Almost 3 Months have gone by, and they just barely got around to ship it. They would return any emails, I got the run around on the phone, and even Fry’s couldn’t get any info. So 165.00 and 3 months later, I am still waiting and still don’t know why it went into CP mode. I have had a Denon for 10 years and it has been through hell, never having had one single problem. ONKYO Sucks! Their Service Sucks. Their product sucks. Their employees suck.
I have always used Pioneer or Denon, but my brother bought onkyo. He had it 3.5 yrs, and used it probably 10 times. I pulled it out to connect an HDMI cable, it wasn't knocked, dropped or damaged in anyway. It was resting on a drawer, fully supported, yet it went into circuit protection mode. It cost me 40 dollars to ship, because as one tech put it, ONKYO doesn’t distribute parts and send info, even to “Authorized Repair Centers.” They are merely to send it to ONKYO. They figured out the problem in a couple of weeks and I authorized 125.00 to fix it. Almost 3 Months have gone by, and they just barely got around to ship it. They would return any emails, I got the run around on the phone, and even Fry’s couldn’t get any info. So 165.00 and 3 months later, I am still waiting and still don’t know why it went into CP mode. I have had a Denon for 10 years and it has been through hell, never having had one single problem. ONKYO Sucks! Their Service Sucks. Their product sucks. Their employees suck.