"Best Buy" Extended Warranty Horror Story

tHREAD UPDATED WITH VIDEO CLIPS


Chronological Sequence of Events. 61" samsung DLP.



November, 2005 , bought HLR6168 61" DLP and 5 yr PSP from Whitby, ON, Canada Best Buy store.

November, 2006 : Bulb Exploded with 1400 hrs usage , Samsung sends
Service rep and replaces lamp. Task is completed within 10 minutes. Excellent service under Samsung factory warranty.

December 6th, 2006 : Light Engine Failure, Samsung Factory Warranty Expired, PSP kicks in.

Left Shadow.jpg below

December 7th: Best Buy Extended Warranty dispatches discount repair service. XXXXX Ltd sends Dodge Caravan to transport DLP unit to service facility. XXXXX places DLP face-down. Both XXXXX and BB Customer Service insist that TV must be taken in for diagnostics despite my protest that this type of service can be performed in home

December 8th: Contact Mr. Troy at Samsung Tech support and he confirms that service does not require diagnostics and can be performed in house. States that service people are totally incompetent for transporting DLP face down in minivan. It can result in damage to screen and projection optics. Told me to contact BB Corporate Office to ensure that such methods are not repeated.

Spoke to Mr. Steve, BB Customer Service supervisor and informed him of the mis-handling of my DLP. Tried to educate him on the detrimental effects of face down transport . Admits he lacks technical background on HDTV’s but assures me that XXXXX is fully qualified. Refuses to take further action despite my concerns and the potential damage that Samsung mentioned. As a result, I insisted that he enters my warnings in the log file of my claim and BB’s subsequent refusal to take corrective action.

December 11th: Spoke to the night sales manager Mr. Don Pameli and informed him of XXXXX's methods. Explained to him the consequences of transporting a DLP face down and the incompetence of XXXXX Ltd... Told me to wait and see what happens. Upon my insistence he did agree to call XXXXX on Dec. 13th ( he had the 12th off ) to convey my concerns and to ensure any negative effects of improper handling are rectified. He NEVER called XXXXX or myself.

December 21st 2006: After all my efforts are in vain, TV returned via mini-van with damage.

see video:

http://s119.photobucket.com/albums/o...ewed_video.flv


December 22nd 2006: Contact BB Customer Service and inform them that their failure to address my concerns has ruined my DLP unit. No apology, they just said XXXXX will come and take away my TV again for another 2 weeks. I insist they use someone else that doesn’t use a mini-van. Reply, IT MUST BE XXXXX !!!!!!!!!!

IMPORTANT NOTE: the previous lamp replacement and the current blemishes
don't count in Best Buys Lemon Warranty Policy. So all this BS counts as a single claim ( 4 claims needed for free product replacement )


Jan. 3rd, 2007: Visit the store where purchase was made and finally speak with the general manager Param Singh. Present him with the first 2 pages of this report. Informs me that everything I have experienced over the past several weeks with my DLP unit is totally unacceptable. Assures me that I will receive a replacement or at the very minimum,
competent service and will contact me within 24 to 48 hrs.

Jan.5th, 2007: After waiting 48 hrs without any word, I visit the store once again. Ask the clerk at the service desk to get the store manager. The clerk calls GM on his private line. Before emerging from the safety of his office, the clerk is directed by the GM on the phone to ask my name and reason for my visit. I provide my name and reply that my visit is regarding a 61 inch HDTV. As soon as the GM hears this, he immediately dispatches Don Pameli to speak with me, the very same person who promised to contact XXXXX on my behalf to ensure any negative effects of improper handling were corrected. But Don never called XXXXXX or myself.

Mr. Pameli comes down and immediately informs me that my problem is no longer the stores responsibility. Then he has the nerve to lie directly in my face. Claims he tried to contact me after our original conversation, but he said I had no voice mail service. However, he is unaware that both my home and office have voice mail and call display. There is no record of his call on either system!!! As for the GM, what a despicable and cowardly course of action. Hiding in his office and forcing his subordinate to break pledged he made with me.

Before leaving the store, I ask at least 6 BB employees for contact information of regional or district manager. Every reply is "call 1-866-best-buy"

I realize now I won't be able to resolve this through Best Buy Canada.


Jan 11th 2007: I write a detailed letter to BB CEO Brad Anderson and c.c 20 of his big wigs in the USA. ( See Below for copy of Letter )


Jan 12th, 2007: I guess someone in the U.S. actually read my mail because I got this reply:

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Re: Insignificant Canadian BestBuy Customer Pleading For Intervention

Dear

Thank you for taking the time to document your concerns with the recent
repair of your television.

Please be advised that I am currently investigating this issue for you
and will have an update for you on Tuesday as I am out of the office on
Monday. Your case is priority for me, thank you for your patients.

Sincerely,

Sheryl Ross
Senior Customer Support Consultant
Best Buy Canada CHQ
604-XXX-XXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Jan 14th, 2007: TV IS TOTALLY SCREWED !!!! Every 2 to 3 hrs TV flashes, freezes and eventually only small parts of the screen is visible


Jan 15th, 2007: Another problem with TV. Entire screen freezes, turns Black and White, and then powers off by itself. Front lights flash indicating bulb needs replacement. Wait 5 minutes, turn on TV and all is fine until 2 to 3 hrs and same problems occur. I'm so freaking sick of this TV.

http://s119.photobucket.com/albums/o...nt=WTF_DLP.flv

My greatest fear now is that the pricks at Best Buy will think I'm deliberately causing damage to the TV.

Re: "Best Buy" Extended Warranty Horror Story

Sorry, forgot the letter:



Subject:Insignificant Canadian BestBuy Customer Pleading For Intervention


Dear Mr. Anderson and Honorable Associates:

As a loyal customer of Best Buy since your expansion into Canada, I am writing this letter to you with two primary goals in mind. First and foremost, it is to convey to you the immense magnitude of frustration I am feeling and secondly, my greatest hope that you can help me resolve my problem so I can continue to enjoy the wonderful atmosphere and the great products that your retail stores offer. Please keep in mind that all my efforts to resolve this through Canadian contacts have been exhausted.

In November of 2005, I purchased a 61 inch Samsung DLP HDTV along with a 5 year Performance Service Plan (PSP) from the store located in Whitby, ON, Canada. During the final month of the factory warranty, the lamp module on this unit exploded and Samsung dispatched a local technician within 48 hours of my call. It took the serviceman less than 10 minutes to replace the bulb and I was very impressed with the turn around time.

However, four weeks later, after the factory warranty expired, the light engine began to fail and the PSP came into effect. This marks the point where my customer experience declines exponentially which would lead to 3 service calls in a six week period.

This all begins when Best Buy PSP hired a highly questionable service company named XXXXX Ltd that came to transport my 61 inch HDTV to their service facility using a DODGE CARAVAN. My initial reaction was one of suspicion for obvious reasons and I requested to see their credentials. As it turns out, these were the people that Best Buy entrusted my television to. I was informed by the 2 men in this vehicle that my TV had to be transported to their service facility mainly because diagnostics had to be performed. I immediately protested this course of action because XXXXX and Best Buy never asked me any specific details of the malfunction so why were they so certain that diagnostics were required. Secondly, I knew for a fact that light engine/colour wheel failure can easily be repaired in home. But as I expected, my request for a technician to perform an in-home repair fell upon deaf ears. So the 2 men proceed to wrap my 61 inch widescreen with a filthy looking cloth and duct tape. Yes, DUCT TAPE. When this improvised covering was complete, it was then transferred into this passenger mini-van in the only position that would fit, “Face Down”.

The following morning, I contacted a very helpful gentleman, MR. Troy at Samsung Tech Support. He confirmed that this malfunction did not require diagnostics and should have been performed in house. He even went on to specify that this type of task is allocated 30 to 45 minutes of labor for Samsung authorized technicians. However he also informed me that XXXXX was totally incompetent for transporting the DLP face down. He elaborated that this would lead to high potential of screen damage and serious problems to the projection optics. So I quickly placed a call to 1-866-Best-Buy and insisted on speaking to the duty supervisor. A Mr. Steve takes my call and I request to have my TV transferred to another service company, or at the very minimum, convey my concerns to XXXXX to ensure that the same mini-van is not utilized during the return of my TV and that an inspection be performed to rectify any damage that may have been generated from the face-down transport. Mr. Steve admits he that lacks any technical background on HDTV’s and assures me that the DLP was in the hands of a qualified technician. Ultimately, he takes no further action. So I insisted that he record my objections in the claim file and his subsequent refusal to take corrective action. I encourage you to access this file log to verify that I made multiple calls to this department and my requests were all denied.

The following Monday, I visit the store of purchase hoping for their help. I speak to a Don Pameli, the night manager and inform him of how my television is being mis-handled. His exact words were “Wait and See What Happens”. When I explained to him the consequences of face-down transport, he finally agrees to contact XXXXX to ensure any damage is corrected and that the mini-van is not used for the return trip. He then promised to contact me when he resolved this issue on my behalf. Needless to say, he never called XXXXX or myself.

On December, 21st, after all my efforts were in vain, XXXXX returns my television in the same Dodge Caravan in damaged condition. When I power the unit up, there were large blemishes covering the screen that are inherent to the improper handling I witnessed.

I immediately contact 1-866-Best-Buy and inform them that their refusal to assist me during this ordeal has ruined my widescreen . There are no apologies and the first statement I hear is that XXXXX will return the following week to remove my TV for another 2 weeks. When I demand that they use a service company that does not use a minivan, the reply was it must be XXXXX.

In desperation, I visit the store to meet with Param Singh, the store manager in a final attempt to avoid the services of XXXXX Ltd. I explain to him my very unpleasant experience and he immediately apologizes on behalf of Best Buy and tells me what I have endured is totally unacceptable. He then assures me that I will receive a replacement DLP unit or at the very minimum, a professional service call from a competent technician. He then promises to contact me with additional details within 1 to 2 days. At the end of the week when Mr. Singh has failed to contact me, I return to the store one final time. I ask the clerk at the service desk to get the store manager. The clerk proceeds to call the GM on his private line. Before emerging from the safety of his office, the clerk is directed by Mr. Singh on the phone to ask my name and reason for my visit. I provide my name and reply that my visit is regarding a 61 inch HDTV. As soon as Mr. Singh hears this, he immediately dispatches Mr. Don Pameli, my favorite night manager. Mr. Pameli comes down and informs me that my problem is no longer the stores responsibility as instructed by Param Singh. Then Don has the audacity to falsely claim that he tried to contact me after our original conversation, but because I had no voice mail service he was unable to leave me a message. Unfortunately for him, he is unaware that both my home and office numbers that I provided have voice-mail so it is obvious he didn’t call. To support my accusations, both my home and office numbers also have call display, and there is no record of this alleged call. I then requested Don to show me the numbers I left with him and sure enough, the numbers were correct. I will let you draw your on conclusion.

As for the Param Singh, I can not conceive of anything more despicable and cowardly than hiding in his office and ordering his subordinate to break a pledge that he made with me. But the 2 of them do make a very good team.

I hope you can understand why all the details expressed here were necessary and I apologize for the length of this letter. I also hope you can bear in mind that I hold the position of a professional engineer in the automotive industry so I have taken great care in using the integrity and high ethical standards that I use in my profession to be truthful and accurate in all my statements. I strongly believe that this entire unpleasant episode could have been easily avoided if either 1-866-Best-Buy or store management placed a single phone call on my behalf. Unfortunately, 20/20 vision is hindsight.

I am very grateful that you have taken a few moments from your busy schedule to read my correspondence. Despite 3 major failures within a 6 week period, please do not interpret this letter as a demand for a replacement product. My greatest wish here is for the authorization to have a competent service person visit my home if my DLP HDTV is salvageable. If my geographic location poses as a problem, I ‘d be more than happy to incur the costs of the additional fuel and mileage expenses.


Kindest Regards,

Re: "Best Buy" Extended Warranty Horror Story

UPDATE:

Just a copy and paste of my reply to her update message. Needed to give her another example of XXXXXX Ltd great workmanship. Most of you have already seen the video from my original message.

They expect me to take 2 more freaking afternoons off from work. One for the pick up, wait 2 weeks, and another one for the drop off.



xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxx


Here's another sample of their great work:

http://s119.photobucket.com/albums/o...nt=WTF_DLP.flv


The above video was taken Sunday!




ORIGINAL MESSAGE

"Sheryl Ross"
01/16/2007 06:33 PM
To

cc

Subject
RE: Insignificant Canadian BestBuy Customer Pleading For Intervention





Dear ,

I received some further details regarding your case this morning. I
have been advised that the repair center has made numerous attempts to
contact you to schedule a convenient time to come to your home to look
at your television. You should have also received a call from xxxx

today asking you to call her to set up service.

I completely understand that you may be reluctant to have a technician
from xxxxxxx have another look at you television, however as they are the
company that initially serviced your unit their work is warranted and
they must take another look at the unit to complete the repair properly.
One of the benefits of your Performance Service Plan is that the work
that is performed is warranted, should their be any issues that arose
from an improper repair, we would either repair or replace the unit.

xxxxxx, I'm confident that we will be able to work with you to resolve
this issue and have your television fixed. I ask that you call either
xxxxxx or xxxx to set up and appointment, and should you have further
concerns please feel free to contact me as I would be happy to work with
everyone to correct this.

Sincerely,


Sheryl Ross
Senior Customer Support Consultant
Best Buy Canada CHQ
xxxxxxxxxxxxxxxx

 

 

Re: "Best Buy" Extended Warranty Horror Story

I love the way she makes it sound like XXXXXX is going perform an in home diagnostic

quote: " . . . schedule a convenient time to come to your home to look
at your television."

When I called Gilda XXXXXXXXXX at 1-866-best-buy, she said

"I MUST ALLOW XXXXXX LTD TO TAKE MY TV AWAY". There is absolutely no way around that !!!!!!!


To tell you the truth, I really don't give a crap about the TV any more. I'm just glad I documented everything and got every best buy prick's name I've dealt with. I'm going to write a similar letter to the one I posted and just fire it out to any news station and newpaper in Canada that has an Email address and cc to every BB executive and big wig ( about 20 of them ). I'll also include links to every forum I posted this problem. Half a dozen so far.

Letter To Media Regarding Best Buy Warranty Nightmare

Apologize for the new thread. I just wanted the relevant people that this letter is addressed for to see it on the very first post.

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxx



Dear XXXXXXXXX,

By writing this letter I hope to inform the readers of your esteemed publication my ongoing dispute with retail giant Best Buy and what their “Performance Service Plan” did to my 61 inch HDTV. The events that transpired so far is nothing short of negligence on the part of Best Buy and I intend to share every detail of this with the readers here. For those of you currently holding one of these plans, I would suggest that you record every conversation that you have because you will be dealing with the most arrogant, deceitful and callous customer service department in the western hemisphere. To those of you who intend to include an extended warranty in their next purchase, I urge you to consider what I have written here. And No, the names shown here have not been changed to protect anyone.

This nightmare all began in November, 2005 when I chose to do business with a Best Buy store located in Whitby, ON, Canada. This transaction involved a 61 inch Samsung DLP high definition television and a 5 year Performance Service Plan. In total the invoice tallied just under $5500 with taxes included. During the final month of Samsung’s one year factory warranty, the lamp module on this unit exploded. I called Samsung Canada and they quickly dispatched a local technician within 48 hours of my call. It is worthy to note that it took the serviceman less than 10 minutes to replace the bulb and I was ecstatic with the quick service.

In contrast, a mere four weeks later, a phenomenon commonly referred to as left shadow creep appeared on the screen. This was an indication that the “Light Engine”, the heart of a DLP unit, was beginning to falter. This marks the point where Best Buy’s Performance Service Plan came into effect and it is no small coincidence that my customer experience plummets from there on.
Best Buy PSP contracted a highly questionable discount service company named XXXXX Ltd that came to transport my TV to their service facility using an unmarked passenger DODGE CARAVAN. Two words instantly came into my mind, “CON ARTISTS”. Who in their right mind would hire someone that uses such a vehicle and how did they intend to make my 61 inch HDTV fit. But as it turns out, these were the people that Best Buy entrusted my television to. I was informed by the 2 men in this vehicle that they needed to transport my Samsung back to their shop to conduct diagnostics. I immediately questioned this course of action because XXXXXX and Best Buy never inquired for specific details of the malfunction so why were they so certain diagnostics were needed. Secondly, I knew for a fact that light engine/colour wheel failure can easily be repaired in home. But as I expected, my request for a technician to perform an in-home repair was denied. So the 2 men proceed to wrap my 61 inch widescreen with a disgusting looking cloth and duct tape. Yes, I kid you not, DUCT TAPE. When this improvised covering was complete, it was then transferred into this passenger mini-van in a face down position.

The next morning, I contacted a very helpful gentleman, MR. Troy at Samsung Tech Support. He confirmed that my problem did not require diagnostics and should have been repaired in my home. He even went on to specify that this very common repair is allocated 30 to 45 minutes of labor charges for Samsung technicians. However, he also pointed out that XXXXXX was totally incompetent for transporting my TV in the face down position. He elaborated that this could lead to screen damage and serious problems to the delicate projection optics. So I quickly placed a call to 1-866-Best-Buy and insisted on speaking to the duty supervisor. A Mr. Steve takes my call and I request to have my TV transferred to another service company, or at the very minimum, convey my concerns to XXXXX to ensure that the same mini-van is not utilized during the return trip. Furthermore, I felt that an inspection was in order to rectify any damage that may have been generated from the face-down transport. Mr. Steve admits that he lacks any technical background on my type of television but he is certain that the repairs were being performed by a qualified technician. Ultimately, he takes no further action. So I insisted that he record my objections in the claim file and his subsequent refusal to take corrective action.

The following Monday I visit the store of purchase seeking their assistance. I speak to a Don Pameli, the night manager and inform him of how my television was being handled. His exact words were “Wait and See What Happens” in an attempt to trivialize my concerns. When I explained to him the repercussions of face-down transport, he finally agrees to contact XXXXXX to ensure any damage is corrected and that the mini-van is not used for the return trip. He then promised to contact me when he resolved this issue on my behalf. Needless to say, he failed to call XXXXX or myself.

On December, 21st, after all my efforts were in vain, the TV was returned to me in the same Dodge Caravan with damage and/or defects. When I powered the unit up, there were large blemishes covering the screen that are inherent to the improper handling I witnessed. In addition to this visual damage, I also noticed a minute whining noise and assumed it was just the cooling fan.
(Please feel free to visit: http://s119.photobucket.com/albums/o122/mech_eng9t7 for images and video of this damage. )
I immediately called 1-866-Best-Buy to inform them that their refusal to assist me during this ordeal has ruined my DLP. There are no apologies and I was totally astonished when they said that XXXXX will return the following week to remove my TV for another 2 weeks. When I demand that they use a service company that does not use a minivan, the reply was it must be XXXXX.

In a final bid to have my TV properly serviced, I visit the store to meet with Param Singh, the store manager. I inform Mr. Singh of my problem and he immediately apologizes on behalf of Best Buy and tells me what I have endured during the past few weeks is totally unacceptable. He then assures me that I will receive a replacement DLP unit or at the very minimum, a professional service call from a competent technician. He then promises to call me within 1 to 2 days when he finalized the details. At the end of the week when Mr. Singh has failed to contact me, I return to the store one final time. I ask the clerk at the service desk to page the GM for me. The clerk proceeds to call the Mr. Singh on his private line. Before crawling out from the safety of his office, I can immediately sense that Param is concern with this visit, so he orders the clerk to ask my name and reason for my visit. I provide both details and soon as Mr. Singh hears this, he immediately sends out Mr. Don Pameli, that weasel of a night manager. Mr. Pameli comes down and informs me that my problem is no longer the stores responsibility as instructed by Param Singh. Then Don has the audacity to lie directly in my face by saying he attempted to contact me after our initial meeting but couldn’t leave me any voice-mail because I did have that option on my phone. Unfortunately for him, he is unaware that both my home and office numbers that I provided have voice-mail so it is fair to reason that he didn’t call. To support my accusations further, both my home and office numbers also have call display, and there is no record of this alleged call.

As for Param Singh, I can not even imagine of anything more despicable and cowardly than hiding within the confines of his office while he forces a subordinate to break a pledge that he made with me. What a spineless little man.

Failing to resolve my problem at the store level, I decided to follow the corporate route that lead to the headquarters located in the US. I wrote a polite and detailed letter with the subjected title, “Insignificant Canadian Best Buy Customer Pleading For Intervention”. I then spammed the hierarchy of the Best Buy elite with this message. This included the CEO Brad Anderson and 20 to 30 additional executives, some of which had position titles that sounded made-up. To my surprise, that very evening I received a reply from Sheryl Ross a Senior Customer Support Consultant for Best Buy Canada in British Columbia. It appeared to me that someone within the Best Buy elite forwarded my message to her. The reply read that my case was one her priority list and she would investigate on my behalf. With that message, I finally felt I was beginning to make progress towards a resolution. However, when Ms. Ross completed her investigation, she concluded that XXXXXX Ltd MUST be permitted to take my television away for another 2 weeks. There is absolutely no other recourse for me.

To touch up on that “barely audible whining noise” that I made reference to earlier when XXXXXX Ltd returned my DLP on December 21st, it has become much louder and I can safely rule out the fan as the culprit. The video link should explain what I mean:

http://s119.photobucket.com/albums/o...nt=WTF_DLP.flv.

The dark screen that appears half way through the video indicates switching video sources from the PC input to HDMI. It would normally take 1 to 2 seconds for this but as you can see this delay has increased to 10 seconds. The flashing and freezing that you see coincides with the whining noise. Also note that the video feed is no longer visible and the television is now useless. So it is very likely that the problems of improper transport that Mr. Troy from Samsung eluded to has occurred. As it stands, my television has been set aside in my living room and I have been forced to use a much older rear projection unit with “Burn In” damage. Ironically, I still owe $500 on my line of credit for the Samsung that now sits idle.

I hope everyone can sympathize with my refusal to relinquish my DLP unit. I would also like everyone to know that I hold the position of a professional engineer in the automotive industry. Unlike everyone I’ve spoken to at Best Buy, I have taken great care to use the moral conduct and ethical guidelines that govern the engineering profession with everything I have written. So on that note, I would like to impart one final message. During a candid interview, CEO of Best Buy Brad Anderson was quoted the following, “20 percent of all Best Buy customers are devils”. His context for the term devil is anyone that shops at Best Buy solely for the lowest price. So if the head of this retail Goliath expresses such ill will to its customers, it is fair to reason that this ideology is observed at the customer service level as well.

Thank you to all that have taken the time to read my ranting. Please feel free to forward my message to friends and family and it also wouldn’t hurt to convey my writing to your local media consumer watchdog. The publication office should have details of my contact information.

Re: "Best Buy" Extended Warranty Horror Story

Very Interesting Update

Before Going through the media route I sent this message out Saturday evening:

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXX

Dear Ms. Ross and Distinguished Best Buy Representatives( Best Buy Executives )



Can you please forward my thanks to Param Singh and Don Pameli from your Whitby, Ontario store. Over the past few weeks I've been sharing my warranty experiences with your PSP on some very popular online forums so others don’t waste their money like me. It turns out that the deceitful and callous actions of your 2 managers have generated the most outrage. As an unexpected bonus, a large number of the replies are telling others not to purchase large box items from Best Buy because of them. Unfortunately, I’ve only had time to share my story on half a dozen websites thus far with just over 14 200 views ( number of times my postings have been read ). But since my television is no longer functioning properly, I seem to have a lot more spare time on my hands.. So the above figures should increase considerably. Again, please convey my thanks to Don and Param for providing me with the perfect ending to my story.

For your convenience, I'll send everyone an update each time the total number of views reaches a multiple of one hundred thousand. I'll also provide the new internet links each time I share my story to a new forums website so someone in your accounting division can obtain a more accurate "View" count.


Regards,

XXXXXXXXXXXXXX End Of Letter XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX


Got a voicemail Sunday morning from Doug Newstead, the district manager of Best Buy Canada for the Greater Toronto Area. Asked me to call him anytime Monday on his personal cell number because he has arranged a satisfactory resolution on my behalf.

Again with all the BS so far, I don't expect any significant improvement to their current proposal of "XXXXXX Ltd Must Be Permitted to Take My TV". Seems the higher the corporate ladder I climb, that pile of fertilizer grows accordingly. I not going to call him until I plaster this warning on at least 6 more websites so no nobody will suffer the same fate as me.

Re: "Best Buy" Extended Warranty Horror Story

Thank you to everyone here. Best Buy has offered to replace my DLP with something of equal value. I'll post with the final details later.