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True-Life Adventures - Color Issue on "Prowler of the Everglades" - Page 2

post #31 of 60
1/12/07 at 7:40am

Re: True-Life Adventures - Color Issue on "Prowler of the Everglades"

They said they would contact me when it was ready and not to send it in until then. When I got off the phone with them there was no doubt in my mind that they were taking care of it. I guess there is some doubt now after reading that others received different responses.
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post #32 of 60
1/12/07 at 7:52am

Re: True-Life Adventures - Color Issue on "Prowler of the Everglades"

I just got off of the phone with Disney on this issue, and the story I got is that they are DEFINITELY fixing the issue as quickly as possible and WILL send me a new disc with a prepaid mailer to return the old one, as soon as it becomes available. So I would recommend to anyone who called earlier and got a wishy-washy response, to call back and see if the story has changed. Again, once I got past the 1st level "info gathering agent" and forwarded to the actual technician, there was complete acknowledgement of the issue and complete assurance that replacement discs were currently in development/production.

David
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post #33 of 60
1/12/07 at 8:45am

Re: True-Life Adventures - Color Issue on "Prowler of the Everglades"

My experience was exactly the same as yours David.
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post #34 of 60
1/15/07 at 12:41pm

Re: True-Life Adventures - Color Issue on "Prowler of the Everglades"

Well, I just got off the phone with them, and the very nice lady took my info and said that they'll be in touch once they figure whats up. So, one more voice hopefuly lending support to getting the disc remastered.

I also took a moment to mention that I was terribly dissapointed in the Disney Treasures getting the axe. I dont know if anything would come of it, but might as well put a bug in their ear while I had 'em on the phone, right?
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post #35 of 60
1/15/07 at 12:53pm

Re: True-Life Adventures - Color Issue on "Prowler of the Everglades"

When I called, they said they knew of the problem and would send a return envelope out but to wait until Disney contacted me before returning the disc. This tech was not as firm that it was in the works to be redone.

I'm beginning to think that the problem may have happened at the film stage and not a "cross-patch" of the video channels. This looks more like printing records with the wrong filter (sep negs are red, green, blue to print to positives which are yellow, magenta, cyan so if a new interpositive was created with the wrong filters on two of the records, you'd get color but they would be wrong as previously posted--this would require reprinting not just switching channels to get it right.)

John
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post #36 of 60
1/16/07 at 5:52am

Re: True-Life Adventures - Color Issue on "Prowler of the Everglades"

But even if the error occured in the film realm instead of the digital video realm, the DVD could still be corrected by simply switching the red and blue channels, couldn't it? Why would a repriting be required?
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post #37 of 60
1/16/07 at 12:32pm

Re: True-Life Adventures - Color Issue on "Prowler of the Everglades"

Why would a repriting be required?

Well the colors in film and the Technicolor Seps from the 50s are different than the color spectrum for television. You might get close (and they might choose to do it that way) by pulling the channels and reassigning them, but there is such a thing as cross-talk and film has corrections built-in for that problem.

It's all pure supposition on my part, it could have been an electronic error but it's something I've never seen happen in a telecine suite.

Also, since the IP is protection, it's better to have it right and in the vault for the future. One of the problems we've had over the years is the only way to check seps is to print them back and very very few studios ever did it until the original negative was damaged. Since the True Live Adventures were mainly shot on 16mm, it was Technicolor that did blow-up seps from the original Kodachrome Commercial film in the first place.

We'll see what they do.

John
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post #38 of 60
1/25/07 at 11:41pm

Re: True-Life Adventures - Color Issue on "Prowler of the Everglades"

I noticed that only Volumes 3 and 4 are still on the shelves at Best Buy. Perhaps 1 and 2 have been recalled.
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post #39 of 60
4/23/07 at 12:55pm

Re: True-Life Adventures - Color Issue on "Prowler of the Everglades"

I just got an email from Disney that states the new disc is ready and that it will be mailed to me. They will provide a return mailing label with the disc so that I can send the old disc back.
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post #40 of 60
4/23/07 at 4:07pm
Thread Starter 

Re: True-Life Adventures - Color Issue on "Prowler of the Everglades"

Here is the text of the e-mail from Walt Disney Home Entertainment:
Quote:
Dear Valued Consumer,

We are emailing you because the new Walt Disney Legacy Collection: True-Life Adventures: Discs are now available.

We will be sending out the product shortly, and you should receive it within 10-14 business days. With the new disc you will be receiving a Return Mail Label to return the defective DVD to us.

If you have any other questions or concerns feel free to reply with history to this email.

Thank you,

Walt Disney Home Entertainment Technical Support
In addition, a customer service rep has posted on the UltimateDisney.com forums and here at HTF with the following:
Quote:
Subject: True Life Adventures. Volume 1 and Volume 4 issues

Thank you for your interest in Walt Disney Legacy Collection: True Life Adventures.

We are aware of the aspect ratio and color switching issues and are able to resolve it with different copies of the DVD. If you have already contacted us about the issue, we have all of your information and will be sending a prepaid postage label for you to send in your current copies along with replacement discs to correct the issues that you are experiencing.

If you have not already contacted us and would like assistance with these issues, please fill out the Report-a-Problem form at www.disneydvd.com/support

Thank you,
Walt Disney Home Entertainment Technical Support
Overall, I'm encouraged.
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post #41 of 60
4/27/07 at 1:35pm

Re: True-Life Adventures - Color Issue on "Prowler of the Everglades"

I received a replacement disc for True-Life Adventures, Volume 1 - Disc 1 today and Prowler of the Everglades IS corrected.

I did not send in my original or anything, though an enclosed letter asked me to (and I will). You can see the corrected screenshot here.

On the backside of the inner ring of the original (defective) disc, it reads:

310037 L0 (L4422) TLA-ON-NM1.1 01

The corrected disc reads:

(318536) TLA-ON-NM1.2 2

Zack
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post #42 of 60
4/27/07 at 2:44pm

Re: True-Life Adventures - Color Issue on "Prowler of the Everglades"

Got mine yesterday too (and the replacement disc for Volume 4/Disc 1). Very impressive service by Disney. They included a prepaid adhesive return label that I used to mail the old discs in today. Be aware before disposing of the shipping envelope that the return label could be easily missed if your don't look carefully.
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post #43 of 60
4/27/07 at 3:17pm

Re: True-Life Adventures - Color Issue on "Prowler of the Everglades"

I haven't got my Volume 4 / Disc 1 yet. Hopefully soon.
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post #44 of 60
4/27/07 at 5:27pm

Re: True-Life Adventures - Color Issue on "Prowler of the Everglades"

Quote:
Originally Posted by ZackR
I haven't got my Volume 4 / Disc 1 yet. Hopefully soon.
You might want to consider calling them for that Volume 4 disk. I received both my disks in the same package.
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post #45 of 60
4/28/07 at 7:16pm

Re: True-Life Adventures - Color Issue on "Prowler of the Everglades"

I sent them my email on Tuesday night and got my replacement disc today. Great service, if you ask me!

Thank you Disney, for fixing this so quickly and painlessly.

And thanks to HTF for all the info on replacing the disc.
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post #46 of 60
4/28/07 at 8:15pm

Re: True-Life Adventures - Color Issue on "Prowler of the Everglades"

Got mine yesterday. Thanks again, Disney! I take back some of the things I said about you. I'll take back some more when we get the planned replacement of the More Silly Symphonies.
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post #47 of 60
4/30/07 at 2:34pm

Re: True-Life Adventures - Color Issue on "Prowler of the Everglades"

Since I posted regarding my initial call (higher up on this page), I'll also report that I received my corrected copy last week. Very nice of Disney to just send the disc and trust me to send the defective one back.

David
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post #48 of 60
6/17/07 at 1:07pm

Re: True-Life Adventures - Color Issue on "Prowler of the Everglades"

Does anyone know if the new sets being sold now still have this problem?

Also, do the 4 sets that are out include all of the TLA series, or are there more to be released?
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post #49 of 60
6/17/07 at 8:42pm

Re: True-Life Adventures - Color Issue on "Prowler of the Everglades"

Can't speak to whether new product includes the corrected disks, but all of the True Life Adventures are included in these 4 sets. No more are expected.
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post #50 of 60
6/26/07 at 1:54pm

Re: True-Life Adventures - Color Issue on "Prowler of the Everglades"

I got this set a week or so ago from DeepDiscount, and it looks like my version of Prowler is the bad one. Of course I don't know how long they had that copy in stock, so it's possible Disney is shipping some corrected sets by now.

It was hard to tell watching it, since some of it is set in a foggy swamp, so colors might look off anyway... and some parts looked OK, but I remember some scenes where the water looked more red than blue as shown in this thread, more like the Ten Commandments than a nature film.

If not for this thread, I would have just thought old film, washed out colors, or maybe some original elements are missing, and this is the best they could restore it.

Swapping my cables would involve moving too much heavy stuff, so I'll take your word for it.

Haven't watched the entire disc, just one other film, which looked fine.
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post #51 of 60
6/28/07 at 6:50am

Re: True-Life Adventures - Color Issue on "Prowler of the Everglades"

The easiest way to tell if you have a bad copy is to look at the RKO title at the beginning of the film. It should be blue. If it is blue, it's fine. If it's red then you need a replacement.
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post #52 of 60
6/28/07 at 8:47am

Re: True-Life Adventures - Color Issue on "Prowler of the Everglades"

Or check the number on the inner ring of the disc as described in post 41 of this thread.
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post #53 of 60
7/24/09 at 2:12pm
I recently bought True Life Adventures Volume 1 (yes, believe it or not I found a supplier who still has this at the regular price!) but found that Prowlers of the Everglades had the incorrect coloring. I emailed Disney and, although I am in the UK, they mailed me the correct disc which arrived within a few days and they did not ask for me to return my incorrect disc. Wonderful service from Disney!  
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post #54 of 60
7/24/09 at 2:41pm
 Douglas, is that retailer in the UK or US? If it's the US, could you hook a brother up? I was able to get the other three but missed the first one.
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post #55 of 60
7/25/09 at 1:32am
Paul - I got it from Movietyme.com which appears to be a UK site specialising in supplying region 1 titles to Europe.
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post #56 of 60
7/29/09 at 3:08pm
Volumes 2 and 3 and 4 of the Walt Disney Legacy Collection: True Life Adventures are currently available on the Disney Movie Club website for $25 each, unless you're a member or you're buying on one of the discounts, in which case it can be had for half the price.

I just now searched movietime.com in the UK for volume 1 which I don't have, but alas, only volume 2 shows up.



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post #57 of 60
7/30/09 at 9:21am
Doug- a belated thanks for the info.
Looks like this will remain a hole in my collection for a while.
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post #58 of 60
8/10/09 at 3:28pm
Found a copy of Volume 1 at the local Best Buy. It was buried under other TLA volumes, which I quickly picked up also.  Glad this thread came up recently or I'd never known about these.
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post #59 of 60
8/11/09 at 8:24am
I bought Vol 1 (and the others) over a year and a half ago and when I emailed Disney (a couple of times) about the replacement disc but they never replied.  So I just extracted my own digital copy of Prowlers, switched the red and blue channels myself, and now it looks perfect to me.
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post #60 of 60
8/11/09 at 8:44am
I bought Vol 1 (and the others) over a year and a half ago and when I emailed Disney (a couple of times) about the replacement disc but they never replied.  So I just extracted my own digital copy of Prowlers, switched the red and blue channels myself, and now it looks perfect to me.
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