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post #91 of 423
12/23/06 at 10:59pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

I think the folks who already have their replacements got their mailers on Saturday (1 day after they were sent) & sent 'em back in. I'd think they're probably fairly close to or in California. Living in Southern Florida I got mine on Monday but returned it in the mail at the post office before the last Monday pickup so I figure they probably got my discs Thursday or Friday & hopefully the replacements are "in the mail" & will be in Tuesdays delivery. In any case it's great to hear about the lightning fast turnaround Warner Brothers is providing. Thanks WB!
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post #92 of 423
12/23/06 at 11:53pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Quote:
Originally Posted by Porfirio
I just received my replacement discs today! They came in a white mailer, in individual cloth/paper sleeves.
Did you check the discs ? Are they indeed right with the 78 mix for SUPERMAN ?
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post #93 of 423
12/24/06 at 3:06pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Yup. '78 mix present and accounted for.
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post #94 of 423
12/24/06 at 4:21pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

It just occurred to me that it's going to suck for us Canadians in regards to the turnaround time. We can only hope WB is sending out mailers with a Canadian address to send our discs to.

Can any Canadians who received their mailers verify whether this is the case or not?
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post #95 of 423
12/25/06 at 10:11am
Thread Starter 

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Whoa! I mailed out my discs on 12/19, so perhaps I'll get them when I return home from the holidays in a few days.
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post #96 of 423
12/26/06 at 12:36pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Well, this is what I get for getting the Set as a Christmas present.

I have now been on hold with the call in number for two and a half HOURS! Man, I feel bad for everyone waiting in line behind me and worse for the poor operators having to deal with the crush.

Still, it'll be worth it at the end of the day, I'm sure.
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post #97 of 423
12/26/06 at 12:44pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

I never would have dreamed the turnaround would be that fast. Damn.

Now I'm all anxious to check my mailbox in an hour or so
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post #98 of 423
12/26/06 at 1:57pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

I got mine today. I got one of them. I had sent two mailers to warner bros.

Jacob
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post #99 of 423
12/26/06 at 3:20pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

I'm in Canada, and no mailer has arrived in my mailbox as yet. I've also lost my confirmation number in the Christmas clutter around the house; so, if/when the mailer does arrive, I'll have to call WB back to ask for my confirmation number again.
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post #100 of 423
12/27/06 at 5:24am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Has any international (non US & Canadian) HTF members had any luck with Warner Brothers, either via the phone number or e-mail address to get the mailer sent out?
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post #101 of 423
12/27/06 at 7:56am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

I must say that the 1978 soundtrack for the theatre release sounds very nice. its had been a while since I had heard it.

Jacob
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post #102 of 423
12/27/06 at 8:28am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

How long does one have to wait for the shippers???
I called in at the first part of December and I still haven't received them.
I recalled them to check my information and everything was correct.
Has anyone else had this problem?
By the way, I live in Colorado.
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post #103 of 423
12/27/06 at 8:29am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Lucky for those of you who now have them, but man, I still can't get through the call hold to talk to a living person. Six straight hours on hold and either a busy signal or back to the hold most of the time. I'll keep trying, but boy, call volume must be incredible.
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post #104 of 423
12/27/06 at 9:13am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Quote:
Originally Posted by MattMC
How long does one have to wait for the shippers???
I called in at the first part of December and I still haven't received them.
I recalled them to check my information and everything was correct.
Has anyone else had this problem?
By the way, I live in Colorado.
I live in New Jersey. I called on December 8th. I received my mailer on Dec. 18th. That makes about 7 mail days for me to get it. I didn't experience much traffic when I called. The whole call took about 5 minutes or so. I called again on the 19th to have my address corrected. Didn't take too long either. I'll chime in when I receive my discs.
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post #105 of 423
12/27/06 at 10:33am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Sorry, what I meant to say was that I haven't received my initial mailer.
I hope that it comes soon.
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post #106 of 423
12/27/06 at 12:09pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

I received one mailer containing both replacement discs (STM and SMIII) yesterday. Checked to make sure they're correct, and they are.

Gonna watch STM tonight--with the original audio!
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post #107 of 423
12/27/06 at 12:25pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Received the set for Christmas and tried to call the number today. I did not talk to a person. The machine asked me to leave a general message and I left my name and phone number. Does this sound right? Any input would be helpful. Thanks, Matt
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post #108 of 423
12/27/06 at 1:12pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Weird how everybody is getting such varied results.

I was on hold yesterday for two hours and eventually had to hang up. Today I was on hold for maybe five minutes before a lady answered. She promptly asked my name, address, phone number, which set I bought, where I bought it, and the date of purchase. She said I would recieve a mailer in 7-10 business days. She politely gave me a confirmation number when I asked.

Easy as pie.
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post #109 of 423
12/27/06 at 1:29pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

I tried the number again. I was only on hold for about 15 minutes and the lady at Warner took all my info. Hopefully all goes smooth. From the responses on this forum it sounds like all is going somewhat smoothly.
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post #110 of 423
12/27/06 at 2:46pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Help Please!
Hi there, My wife got me the 14 Disc set for xmas. Now I have already checked the SM3 disc, and its the same as my old 4 disc collection from 2000 or 2001, cant remember.
What STM disc is faulty? And how can I tell?

Now heres the problem. I live in Northern Ireland (UK) My wife orderd mine from www.playusa.com and it arrived a week or 2 before xmas.

How do I go about getting SM3 disc changed to the proper one. Also as stated above I dont know if my STM disc is wrong. So if they both need replaced, can someone please help me out?

Cheers!
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post #111 of 423
12/27/06 at 3:06pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Supes 3 is missing the bonus features, i.e. commentaries and Supes 1 is missing the original 2.0 stereo recording. It only has 5.1. Both discs will play. There are no defects as far as I know, just missing content. If anyone has anything to add please do. Thanks!
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post #112 of 423
12/27/06 at 3:50pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Just checked my STM disc 1.

There is 4 audio tracks

Dolby Digital 5.1
Dolby Digital 2.0
Freanch Dolby - Very Scratchy & Old sounding
Audio commentary.
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post #113 of 423
12/27/06 at 6:37pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Quote:
Originally Posted by MattMC
How long does one have to wait for the shippers???
I called in at the first part of December and I still haven't received them.
I recalled them to check my information and everything was correct.
Has anyone else had this problem?
By the way, I live in Colorado.

I live in Colorado as well. I called the day after I bought the set (Nov. 29th) and received the mailers last Monday, the 18th. In total, it was about a 3 week wait.
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post #114 of 423
12/27/06 at 7:08pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

.
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post #115 of 423
12/27/06 at 7:29pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Quote:
Originally Posted by Porfirio
I just received my replacement discs today! They came in a white mailer, in individual cloth/paper sleeves.


Received mine today.
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post #116 of 423
12/28/06 at 12:18am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Quote:
Originally Posted by Brett Halsey
Has any international (non US & Canadian) HTF members had any luck with Warner Brothers, either via the phone number or e-mail address to get the mailer sent out?

E-mail? I must have missed that completely. What's the address? I don't live in the states, and thus the phone-only is a nuisance. Besides, why not set up a web-based solution and let the customers enter their details themselves? You'd sure save some man-hours over at the local Mumbai call-centre.
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post #117 of 423
12/28/06 at 4:12pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Yeah, I finally got my shipper!!!
I will have to sent a note back with the discs correcting my address
but at least I got the first step done!!
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post #118 of 423
12/29/06 at 10:04am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

This is starting to bother me. I called the day that I got the set (12/6) and was told that I would recieve a mailer within 7-10 business days. Here we are on 12/29 and still no mailer, so I just called back...and was placed on hold listening to some classical radio station as their on-hold music. It didn't even actulally say "Thank you for calling Warner Home Video" as Disney's customer service line does, which annoys me because what if I pressed a number wrong on the phone and got some other line? I mean, I know I didn't, but they should say something at the top of the call to let you know you got the right place. And I still have no guarentee that the mailer will actulally get sent to me this time, either. There are people here in this thread who already have the corrected discs and I'm still waiting for a mailer -- it just seems terribly inconsistant, like I'm being left out in the cold by the studio. What should I do?
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post #119 of 423
12/29/06 at 12:18pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Quote:
Originally Posted by JakeLip
This is starting to bother me. I called the day that I got the set (12/6) and was told that I would recieve a mailer within 7-10 business days. Here we are on 12/29 and still no mailer, so I just called back...and was placed on hold listening to some classical radio station as their on-hold music. It didn't even actulally say "Thank you for calling Warner Home Video" as Disney's customer service line does, which annoys me because what if I pressed a number wrong on the phone and got some other line? I mean, I know I didn't, but they should say something at the top of the call to let you know you got the right place. And I still have no guarentee that the mailer will actulally get sent to me this time, either. There are people here in this thread who already have the corrected discs and I'm still waiting for a mailer -- it just seems terribly inconsistant, like I'm being left out in the cold by the studio. What should I do?

Same here. No mailer after calling Warner Bros. on December 5. Nothing. And I've lost my confirmation number in the long wait.
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post #120 of 423
12/29/06 at 12:20pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

the plot thickens.

I got the mailers and sent both of them at the same time.. they only got one of them and sent the replacement to me.. I talked with them this morning.. after telling them my side of the store.. they decided to send me the replacement for the second one.. even when they never got it.

or have not received it yet.

Jacob
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