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Superman Ultimate Collector's Edition, etc. Exchange Number and info - Page 2

post #31 of 423
12/6/06 at 11:00pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

When I called the 800 number, I asked if the 2 replacement discs would be shipped together or seperately, since I figured the S3 discs are ready to go but the S1 discs have to be redone. I was told they will ship together.
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post #32 of 423
12/8/06 at 1:51pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Has anyone who called actually received a pre-paid envelope from Warner yet?
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post #33 of 423
12/8/06 at 6:51pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

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post #34 of 423
12/8/06 at 9:11pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Quote:
Originally Posted by Percebe
Is there any word about new pressings with the previous Superman,The Movie 2.0 mix? They are changing these discs or just ignoring this fact?

Just incase you've been asleep the past two weeks, Yes WB is offering an exchange for a new disc with the original 1978 2.0 stero mix. They are also exchanging Superman III which was also incorrect. The SIII disc was the old disc from 2001, not the new one with the bonus features such as a commentary track.

So to answer your question, Yes they are changing the discs and not ignoring it. This is Warner Brother we're talking about here.

Details of the exchange can be found in the 1st post of this thread.
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post #35 of 423
12/9/06 at 4:23pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

I just got my 14 disc boxset from Amazon. It has the replacement disc for Superman 3. I preordered the set months ago but just now got it. I can not confirm the replacement for S:TM. Is there a sure way to tell if I have the right one?

EDIT --- Scratch that. My mistake. Correct cover art on the disc, old disc on the menu. Sorry for any confusion. Looks like I'll call the number and get in line.
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post #36 of 423
12/10/06 at 10:14pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

i had exchanged a set at best buy this week for a dented tin. When i got home, i realized i had corrected disc in my set. when checking on another forum, it seems that the upc's had not been changed...only one other person reported having the same luck, also at a best buy.
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post #37 of 423
12/11/06 at 9:22am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Quote:
Originally Posted by Greg K
Has anyone who called actually received a pre-paid envelope from Warner yet?

Nope. I called on November 29th and still nothing nearly 2 weeks later.
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post #38 of 423
12/11/06 at 11:37am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

How have the Canadians been doing in this replacement program?
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post #39 of 423
12/11/06 at 5:52pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Quote:
Originally Posted by Jim Harvey
How have the Canadians been doing in this replacement program?

Well, this Canadian has yet to receive anything. Mind you, I'm not expecting it to arrive just yet since I only called a week ago.
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post #40 of 423
12/11/06 at 8:12pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

I received my replacement copy from Amazon today and was happy to see that it contained the proper Superman III.

I was checking the Superman disc but I honestly am not sure if it is the original version or not. I hate to admit it but I do not know this film that great and so I am not sure what exactly to listen for. The opening titles do not "whoosh" as much. I would think it is probably the fixed version but I am just not sure.
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post #41 of 423
12/11/06 at 8:31pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

I called this evening to see if my postpaid return envelope had been mailed since it has now been over the 7-10 days I was told it would be. They looked me up & had all my info correct but said it would be towards the end of the week or early next week before the envelopes would be sent. I was told (by 2 csrs as I got cut off from the first) that they were still waiting for the envelopes to be prepared. Apparently they can mass produce the corrected dvds & get them to the stores quicker than make a batch of SASEs. Looks like another 7-10 days wait for them.
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post #42 of 423
12/11/06 at 9:08pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Quote:
Originally Posted by Jim Harvey
How have the Canadians been doing in this replacement program?

I'm in Canada and I'm in the same boat as Joseph. I did call back last week, though, and they confirmed that my name was in the computer, so that was reassuring.

Interestingly, I called Warner Canada (just to see what that route got me), and I was directed to an alternate 800 number, which featured an automated message telling me to send an e-mail to request a prepaid mailer. The e-mail address wasn't spelled out in the recording, and my best guess at the address came back undeliverable, so I guess that solution isn't happening. I'll wait for my prepaid mailer from the US.

I still want to know how I'm getting my 5 posters. I left a voicemail for somebody I was directed to at Warner Canada, and he didn't return my call.
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post #43 of 423
12/13/06 at 10:20am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Hi, everyone. Newbie making his first post.

When would be a safe time to buy this set without fear of doing the whole exchange thing? Are corrected sets out in B&M stores now?

Thanks!
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post #44 of 423
12/13/06 at 11:16am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

In one of the other threads, somebody's reporting that he just bought a set with the correct Superman III disc but still with the incorrect S:TM.

So far, I don't think anybody knows how to tell with any certainty the corrected from uncorrected sets, or when fully-corrected sets will be in stores.
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post #45 of 423
12/13/06 at 2:48pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Well, that means I'll be passing on the Supe sets for a few months.

Way to go, Warner Bros! Way to @#$% up my DVD Christmas wish list! I hope you spend hundereds of thousands in extra dollars dealing with customer complaints as hundereds of thousands of people receive botched Superman gift sets, courtesy of your bass-ackward q/a department. What an embarassment!
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post #46 of 423
12/13/06 at 5:21pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Quote:
Originally Posted by JimTravis
Well, that means I'll be passing on the Supe sets for a few months.

Way to go, Warner Bros! Way to @#$% up my DVD Christmas wish list! I hope you spend hundereds of thousands in extra dollars dealing with customer complaints as hundereds of thousands of people receive botched Superman gift sets, courtesy of your bass-ackward q/a department. What an embarassment!
Yeah, it's not like they've acknowledged their mistake and are fixing it or something. Oh wait, they are.
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post #47 of 423
12/13/06 at 10:50pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Is there a way to tell Superman III from the other version? I picked up the set today and the 3rd disc had the same silkscreening art on it as the others. Is the disc physicaly different from the rest?
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post #48 of 423
12/14/06 at 4:40am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Quote:
Originally Posted by Tony J Case
Is there a way to tell Superman III from the other version? I picked up the set today and the 3rd disc had the same silkscreening art on it as the others. Is the disc physicaly different from the rest?


The easy way to tell the difference in the 2 discs is to put it in your player. The new disc has a commentary & a featurette. Plus it has a 5.1 mix. The old version has just the movie, a trailer and the sound mix is 2.0.

Hows that Tony.
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post #49 of 423
12/14/06 at 6:30am
Thread Starter 

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Let's nip the chest-thumping in the bud. WB made a mistake and they are remedying the situation. Please, no more posts on the mistake. We know it exists, no need to keep harping on it. This thread is about fixing the problem. If you must sound off on this mistake, go here.
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post #50 of 423
12/14/06 at 8:40am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Called yesterday to confirm that my name/address were properly filed. It was reassuring to find out that everything was in place except the mailings are still not sent after more than 2 weeks. They indicated that they would 'try' to get them out this week or next...Whenever anyone gives me this type of response I assume the longer wait is in order, which means noone should expect to get the SASE mailings before the end of next week. Unfortunately, this also means that the corrected copies will more than likely not be in anyone's hands before January (with typical holiday postal delays)...

Joel
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post #51 of 423
12/14/06 at 9:31am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Thanks for the head-up, Joel. Yesterday had been 2 weeks since I called and gave them my info. I was going to call again tomorrow if the mailing materials weren't waiting for me when I got home tonight.
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post #52 of 423
12/14/06 at 9:43am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

My only concern is that I'll be moving in the next month and these discs are going to get lost in the mail somewhere.
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post #53 of 423
12/14/06 at 6:51pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

I received my set yesterday and it had the incorrect discs, so I called the number today. The lady who answered asked for my name, address, phone number, where I bought the set and when. She said I will receive a prepaid return envelope in 7-10 days and that I would get the discs after I return the current ones. I asked if I needed a confirmation number and she said no. I then asked when I would get the new discs and she replied 2 weeks, maybe she misunderstood me but we'll see.
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post #54 of 423
12/15/06 at 4:08pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Just got off the phone & was told that the envelopes went out today. I asked the csr to look me up to make sure & she took my zip code & first name & said that I am in the system which means it went out today. She said that there was a page of instructions included. The end is near. Yippee!!!
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post #55 of 423
12/16/06 at 5:44am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

The latest news I've heard is that the SUPERMAN ULTIMATE COLLECTION is now discontinued and will NOT be released again in the Tin packaging with corrected discs. It may be re-released but not in that packaging. So those of you who have it, may have something of a collector's edition on your hands.

I'm afraid I can't be so generous towards Warner Brothers as it looks increasingly like international customers will not have their discs replaced. They refuse to deal with the retailers direct and I can't see them paying international shipping costs. I know they don't want us to import R1 discs but it would be nice, then, if they didn't remove extras from our releases whilst at the same time charging up to a third more. It's not illegal to import R1, after all. If they take the money, they should address the faults for all customers. Anything else is just a rip-off.

But of course, I am glad they value their U.S customers, if no-one else.
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post #56 of 423
12/16/06 at 6:00am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Quote:
Originally Posted by Anthony Neilson
I'm afraid I can't be so generous towards Warner Brothers as it looks increasingly like international customers will not have their discs replaced.
Where have you heard that? I know they're not dealing with the retailers directly, see my post (#27) for more o that subject. I've already called the 800 number and was told that I'd definitely receive replacements even though I live in Germany.
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post #57 of 423
12/16/06 at 6:05am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Quote:
Originally Posted by Anthony Neilson
The latest news I've heard is that the SUPERMAN ULTIMATE COLLECTION is now discontinued and will NOT be released again in the Tin packaging with corrected discs. It may be re-released but not in that packaging. So those of you who have it, may have something of a collector's edition on your hands.

I can confirm it's no longer listed on Best Buy or Target or Amazon.

Wow. No Christmas for me.
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post #58 of 423
12/16/06 at 6:05am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

This info was given by Warner Bros themselves to the guy who runs movietyme.com, and posted on an a/v forum.

Also this, from another forum:

According to the recorded message for the replacement disks, you have to send your name, address and postal code either by fax to 905 458-8275 or you can send an e-mail to warner@unigistix.com.

I can't vouch for the veracity of any of this info - just what I've found from trawling around.
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post #59 of 423
12/16/06 at 2:53pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Quote:
Originally Posted by Bill Thomann
Just got off the phone & was told that the envelopes went out today. I asked the csr to look me up to make sure & she took my zip code & first name & said that I am in the system which means it went out today. She said that there was a page of instructions included. The end is near. Yippee!!!
I received my SASE this morning.
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post #60 of 423
12/16/06 at 9:45pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

I also received my sase today. Does the numeric code on the top of the return envelope tell them to send it to my address?
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