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Superman Ultimate Collector's Edition, etc. Exchange Number and info - Page 8

post #211 of 423
1/17/07 at 12:12pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Finally received my replacements yesterday -- after being among the first to call in. Better late than never. The process took about 6 weeks...


Joel
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post #212 of 423
1/18/07 at 12:35pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

I got my replacement disc (for Superman: The Movie; I didn't buy the Ultimate Collection) in the mail a couple days ago.
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post #213 of 423
1/18/07 at 2:20pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

I received my replacements on Tuesday. I popped the STM disc in the player, it was nice to hear the old soundmix again.
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post #214 of 423
1/18/07 at 8:15pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Quote:
Originally Posted by Adam Santangelo
We need to do something about that poster situation. I don't know how they can mention a mail-in poster offer on the packaging, sell that packaging in Canada, and then have the offer not be available to Canadians.

I haven't got a mailer yet either, but now I'm eagerly checking the mailbox. I don't suppose we'll be lucky enough to get replacement discs right off the bat like our international friends?


I tried to do something with the king kong tin had advertising and a mail away offer for a poster...I did the same with the Forbidden planet tin.....should I be suprised superman is more of the same? To be honest Warners Canada really gets under my skin. They never return emails and I have never gotten a live person to call me back regardless of the problem. for a large company they should really get their act together.
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post #215 of 423
1/19/07 at 12:09pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

My discs got back to Warner's a week ago Monday and I was getting impatient so I called them. She asked for zip, first name, last name and "They should be there any day." Real nice, efficient, just wish I had the discs instead of an assurance they were on the way.
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post #216 of 423
1/19/07 at 5:56pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

lol,i would like to stress that thedigitalbits claimed that we will get a NEW Superman set with a different UPC in mid JAN and none of that happened yet....maybe since it's the beginning of the year, maybe we should count how many lies and claims they make.
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post #217 of 423
1/19/07 at 6:26pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Quote:
Originally Posted by donnie_d
lol,i would like to stress that thedigitalbits claimed that we will get a NEW Superman set with a different UPC in mid JAN and none of that happened yet....maybe since it's the beginning of the year, maybe we should count how many lies and claims they make.

Actually the article in question from the Digital Bits Daily Column from 12/21 states:

First up... Superman. Warner Home Video has informed us that the fixed discs for the Superman: The Movie 4-disc set and the 14-disc Superman Ultimate box set are about to arrive from the replicator, which means they should START shipping out to those of you who called their 800 number (800-553-6937) over the next few days. Obviously, you'll need to be patient what with the Christmas mail slow down and the fact that TONS of people have been (and will be) calling the 800 number... but it looks like the discs are at least finally ready to ship. That also means that you should start seeing the fixed Superman 4-disc set and 14-disc Ultimate box in stores by mid-January. They'll have new SKU numbers to identify them, and we'll let you know what they are as soon as Warner informs us.

The Digital Bits states we should get them by mid-January. Not that we will get them in Mid-January. So no one lied. It was only speculation. There is a difference between lying about something and speculating about something.
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post #218 of 423
1/19/07 at 7:34pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

I assume that means there will be a new SKU number for the Christopher Reeve Superman Collection as well? I've been holding off on buying that one until the fixed sets are out.
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post #219 of 423
1/19/07 at 7:54pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Quote:
Originally Posted by donnie_d
lol,i would like to stress that thedigitalbits claimed that we will get a NEW Superman set with a different UPC in mid JAN and none of that happened yet....maybe since it's the beginning of the year, maybe we should count how many lies and claims they make.
Yes, The Digital Bits should be held responsible for when Warner Brothers ships out new versions of this set.
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post #220 of 423
1/19/07 at 8:54pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

I'm a Canadian customer, called December 20th (then found out I had to email the company handling the Canadian replacement program). I emailed on Jan 9th, and just received my mailer today (19th). Will mail away on Monday.
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post #221 of 423
1/20/07 at 12:34am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

I also got my pre-paid envelope today and mailed it!
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post #222 of 423
1/20/07 at 7:40am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Mailed them away about 2 and a half weeks ago. Got the new discs yesterday!

Thanks, Warner!
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post #223 of 423
1/20/07 at 11:07am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Got my replacements today. 6 week turnaround, I guess.

For those of you who are concerned about disc damage, rest assured. My discs came in those fabric (Tyvek) CD slip cases inside the cardboard mailer. Perfect art, perfect playing surfaces.
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post #224 of 423
1/20/07 at 6:34pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

So besides shipping replacements, have they fixed the box set itself?
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post #225 of 423
1/20/07 at 7:03pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

I received a letter from Costco today that explained the entire Superman exchange program (since that is where I purchased my set). The envelope also included a letter from Warner Brothers explaining which discs are involved, the exact problems with them, and how to go about exchanging them. I was already aware of the problems and have my replacement discs in hand but I thought that was a really classy move by Costco.
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post #226 of 423
1/21/07 at 1:34pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Quote:
Originally Posted by Paul_Nyman
Finally today I recieved both pre-paid mailers and the DVD's are going back tomorrow. I'll update once I get the new discs!

I actually only recieved 1 pre-paid mailer to exchange Superman: The Movie Disc #1! I recieved the replacement disc in the mail yesterday. It sound great! That was quick! Thank you Warner Bros!
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post #227 of 423
1/22/07 at 3:57am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Received my replacement Thursday - exactly 2 weeks after I mailed my defective discs back to them. Thanks to Warner Bros. for handling this whole situation so well. Excellent work as far as I am concerned!

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post #228 of 423
1/22/07 at 1:49pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Discs arrived today--14 days after Warner got them.

I haven't checked them yet, but assume they're all right...
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post #229 of 423
1/22/07 at 3:37pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Finally got mine today!! Checked them both out and they are both correct!!
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post #230 of 423
1/22/07 at 6:37pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Quote:
Originally Posted by Brad M
Sent my discs back today. The countdown begins...

It took a little longer than some here but at least I got 'em. One day from being 3 weeks since I sent them back.

Now for my other problem. I received my set as a gift. I've left it on my shelf as I was waiting for my replacements. Tonight I thought I'd see what was on that last disc. I noticed a scratch on the disc. I popped it in and sure enough one of the chapters (9) would not play. Does anyone have any suggestions on what I can do about it?
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post #231 of 423
1/23/07 at 9:43am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Got my envelope yesterday (I was one of the first to call for it, but they took down my address wrong, anyway....) and sent in the discs. Here's hoping my experience shows the same efficiency everyone has said they experienced.
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post #232 of 423
1/23/07 at 3:10pm

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

I recieved my discs in Australia today straight up. It asks me to return the other discs, but I'm not paying the postal service to return something to Warner since I don't have to.
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post #233 of 423
1/24/07 at 3:04am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Quote:
Originally Posted by Jonathon M
I recieved my discs in Australia today straight up. It asks me to return the other discs, but I'm not paying the postal service to return something to Warner since I don't have to.
That's great. So next time something like this happens and Warner won't honor non R1 replacements, it'll be guys like you we have to thank for it.
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post #234 of 423
1/24/07 at 3:57am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Look, the US recieved a pre-paid mailer, and they cannot provide that to international customers. I'm happy to destroy the discs and email Warner if that makes it any better, but I'm not paying $10 for the pleasure of returning the defective product if there's no need to.
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post #235 of 423
1/24/07 at 5:16am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Quote:
Originally Posted by Christian Preischl
That's great. So next time something like this happens and Warner won't honor non R1 replacements, it'll be guys like you we have to thank for it.

It's completely unreasonable for Warner to expect their customers to foot the bill to correct their mistake. I don't blame Jonathon one bit and I'm sure I'd do the same in his situation. If Warner doesn't honor replacement of defective product, hold that against Warner, but don't blame their honest customers for refusing to "play ball" with that kind of baloney.
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post #236 of 423
1/24/07 at 5:35am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Still no news then when new stock is being sent to retailers I take it?
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post #237 of 423
1/24/07 at 5:45am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Quote:
Originally Posted by Carl Fink
It's completely unreasonable for Warner to expect their customers to foot the bill to correct their mistake. I don't blame Jonathon one bit and I'm sure I'd do the same in his situation. If Warner doesn't honor replacement of defective product, hold that against Warner, but don't blame their honest customers for refusing to "play ball" with that kind of baloney.

Cheers Carl. I'm assuming that since it was a generic letter, (not an international customer one), and the fact that they sent the discs up front, meant they didn't realistically expect me to send the defective ones back.
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post #238 of 423
1/24/07 at 7:07am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Just wondering if anyone is still waiting for their replacement envelope to arrive? I've called three times -- December 1st, December 20th and January 17th. The first time they just took my phone number, the second time they took my name and address. The last call said they ran out of envelopes but more were due in that day and I was "promised" that my request would be processed immediately. As of yesterday's mail, still no envelope.

It's great to read all these threads that people have received their discs. I'm curious if there's an even greater number of people who have yet to be initially processed.

Thanks for letting me put in my $0.02...
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post #239 of 423
1/24/07 at 7:35am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Quote:
Originally Posted by Jonathon M
I'm assuming that since it was a generic letter, (not an international customer one), and the fact that they sent the discs up front, meant they didn't realistically expect me to send the defective ones back.
Well, they sent you a pre-addressed envelope, didn't they?
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post #240 of 423
1/24/07 at 9:17am

Re: Superman Ultimate Collector's Edition, etc. Exchange Number and info

Quote:
Originally Posted by Christian Preischl
Well, they sent you a pre-addressed envelope, didn't they?

Indeed, but not prepaid. I'm not paying to return something that shouldn't have been defective in the first place. Superman III's screw up was just stupid.
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