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A question about a delayed order

post #1 of 4
8/10/06 at 5:42am
Thread Starter 
I have a dvd that ive been waiting for that should have arrived by now by play.com.So i sent them an e mail and they respond with this,we have given your query ticket number, and then it says the number , and it ends with please note this number in any future correspondence in this matter. So what does this mean ?
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post #2 of 4
8/10/06 at 10:30am

Re: A question about a delayed order

I've never dealt with Play.com, but most email complaint depts operate the same. The email sounds like the usual "We have received your email, assigned you a complaint number and someone will contact you very shortly" email that lets you know that they did receive your email. A receipt of sorts. So I would expect you would get an email from a CSA within 24-48 hours.
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post #3 of 4
8/10/06 at 10:34am
Thread Starter 

Re: A question about a delayed order

Well, i hope theyll reply in the next 2 days.
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post #4 of 4
8/11/06 at 8:13am
Thread Starter 

Re: A question about a delayed order

Well theyve finally answered back, they say if i dont recieve it by late wednesday to contact them, and theyll send another.
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