Warner Home Video Tom & Jerry Replacement Program (UPDATE 1/30/07 POST #134) - Page 2

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

I called before the lady knew anything about this, and she called me back to get my information. I havn't seen anything yet either.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

Been about a month for me and nada.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

I just phoned the number and said I lived in the UK. I was told that was not a problem and they would send me the envelope, so that I could return the discs and they would then send replacements.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

Really? Wow, I never would have expected that! Good to know if they ever fix Volume 1 (Volume 2 is already with a friend in the States).

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

Well, it's been two more weeks and still no envelope has arrived. I'm starting to have bad feelings about this replacement program, especially with the lack of announcements concerning T&J V1 & LT V2.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

I have forgotten that I called WB about the replacement program since I have yet to receive the envelope. Very dissapointing.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

Over two months now and no envelope.

Somebody reported that WB was supposedly waiting to count the number of requests before sending envelopes, but that just doesn't make any sense to me. Doesn't anybody there have a computer that they can keep count on?

Thank God, I didn't break down and buy Volume 2 yet. I'm waiting until the envelope arrives, and if there is no announcement for Volume 1 soon, I may not ever buy it. It sounded like WB was going to get the animation department straightened out, but it is sounding more and more like some higher power squished this program.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

This is a direct plea to Mr. Epstein & Company...

Could you fine gents please look into what is going on with this program? It has been nearly 3 months since it was announced, and we were told that we should expect to see something in 3-4 weeks. In addition, every time you call for an inquiry, you might as well play back a recording of the last time, and everyone here gets the same non-descript 2 week answer on when to expect something... In other words, they have no real information to give us and they just want you off the phone.

I know that you are not responsible for the program, but since you obviously have contacts, would it be too much to ask to check into this and get a REAL answer for us about the status of the program?

I am sure that your inquiry would be much appreciated by all. I know it would be for me at least...

TIA....

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

I second that. It would be helpful if Mr. Epstein & Co. could get an update (and why did the top of forum announcement disappear?).

John

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

When I did this I also asked for replacements for my Thudercats and Flash discs and was told a similar if not faster time frame. For all of the 3 I have not received a thing. S'more Entertainment was pretty fast with Lotsa Luck and Mr. Peepers replacements, as did BCI with He-Man and Shout Factory sent out the DVD-R with the complete episode of It's Punky Brewster cut in half from Season one of Punky Brewster in a much quicker time. I will try to call them tomorrow and ask about it.


I do wonder how many requests they got for replacements? Hopefully more than they expected.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

I telephoned Warner Brothers today 10/06/06, they asked for my zip code and name and verified I was on the list to receive the replacement “Tom and Jerry Spotlight Collection 2” Discs. Then the Warner’s rep told me the discs were being shipped next week (week of 10/9).

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

The discs? I haven't even recieved the furshlunginger envelopes! Are they skipping the envelopes??

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

Unfortunately, they have been saying that EXACT same thing every week that you call.... They will tell you that it will be either next week or in 2 weeks... I guess it depends on who you talk to, but in short, the answer is always the same, and the discs never arrive.

I guess Mr. Epstein and Company have no regard for our plight, as he has yet to respond to pleas for assistance for REAL information. Even a token, "Thanks for bringing this up, I will see what I can find out" hasn't been spoken. I have asked twice now for this 3+ month program that was supposed to take 2-4 weeks for some investigative measures by Mr. Epstein, but alas to no avail. I guess that he is too much into the back pocket with Warner... I think closing the threads of people talking about Superman Returns before Warner announced it showed that quite well.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

I don't think it's fair to say that someone is a studio shill because he won't do what you want/can't do what you want/or isn't aware of what you want him to do.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

Dude! If you want someone to help you out, you don't slam them like that. If I owned this site, I'd be pretty upset about that comment and probably would avoid answering you.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

Agreed, I think it is a bit presumptuous to assume Mr. Epstein is On Call to do us favors.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

No, I do not think that they are at our beck and call, but I DO think that they are responsible to their readers. They got the release information about this so-called replacement program (sic) directly from sources and contacts within the company - they didn't pull it from some other site and simply regurgiate the message. They also have probabally near daily contact with Warner, and the replacement program (sic.) came about partly because of efforts on their part as well. (Not entirely mind you, but they did play a role nonetheless).

As it stands, because of the circumstances outlined above, they should feel a moral obligation to find out the truth about the replacement program (sic.), since it has been over 3 months now, and we were promised action within 2-4 weeks from the press release. They can't say that they didn't know about their inaction, as several people here have been bitching about it wondering if such a program actually does exist... In addition no one is asking that they get our discs for us personally and ship them out, or inquire about our specific case within the replacement program (sic), but to inquire about the status and true nature of what is going on. All things considered, I don't see that is an unreasonable request.

This is similar in nature to the CompUSA (and other retailers) that continuously promote rebates on items that they sold when they are quite aware that said rebates would not be forthcoming and have been held accountable for the rebates themselves. Although I am not holding Mr. Epstein & Company personally responsible for the replacement program (sic), they should be responsible for the information about it, since that is their service.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

Dude, it's a DVD. There's no 'moral obligation' for anyone to do anything when it comes to a DVD.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

You are obviously missing the point. It's not the DVD that is the "moral obligation", it is the information and truth behind what has already been dispensed.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

No, it's not a "service"; it's a favor. If it were a service, you'd have to pay for it, just like you pay for merchandise at CompUSA. HTF is provided gratis, and no one here has any "obligation" to you, moral or otherwise.

If you really want to ask Ron a question, try communicating with him directly by email or PM. Posting messages in a busy forum is not an effective way to reach a single individual. It's the equivalent of standing in the midst of a crowd of thousands and screaming at someone on the other side, expecting them to hear you.

Further posting in this thread should be limited to new information about the replacement program, if there is any to report.

M.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

To think that two months ago, I was extremely excited about the turn-around at WB animation and was eagerly anticipating the lifting my personal boycott. I was preparing to buy all of the upcoming titles as well as several back-catalog items that I previously passed on due to quality problems.

My once restored faith has almost entirely evaporated.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

I called and asked, the woman who answered said she would be sending out the Tom & Jerry discs on Friday. I asked about my Thundercats and Flash discs and she said that would be another week because she is sending out the Tom & Jerry's on Friday. She was nice but I detected a bit of stress in her voice.
I think the replacement program is under staffed for the amount of requests that they received for this. I almost think only one person handles this process.

Anyways, let's all quit complaining, at least long enough for these to be reasonably shipped to us from Friday. Let's give it a rest for a few weeks.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

Id be very grateful if someone could answer this for me; presumably Amazon have the old stock of this? Has it been repressed for stores yet?

Cheers!

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

No.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

My replacement discs arrived today! They sent the discs out first with a pre-stamped return envelope to return the old discs.

Oh me of so little faith, Warners has come thru!!

John

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

Ditto…

Just like John, mine showed up in today's mail as well.

The mailer contained a letter about the exchange, two discs packaged in simple paper CD sleeves with plastic "windows", and a small cardboard return mailer with pre-paid postage attached.

I haven't had time to check the discs yet for content. However, I DID check the manufacturing/pressing codes against those of my original disc, and these definitely ARE newer remasterings.

(FYI: I live in the Los Angeles area, just a few short miles away from Warner. Obviously, it will likely take a few extra days to receive depending upon your location.)

Now if were can only get those Vol. 1's corrected and replaced…

Regards,

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

Hurray! Can't wait to hear what everyone thinks. If these are new pressings then a three month window sounds about right especially given that the holiday season is coming up and studios are trying to get out they're big end of year releases.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

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Edited by BronzeFlynn - 12/29/10 at 11:18am

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

Wasn't the original release date of this DVD in October 05? Anything after that should mean it's been repressed, right?

Got mine today as well. Haven't checked them out yet.

Re: Important Announcement: Warner Home Video Tom & Jerry Replacement Program

I received mine last night and have just started viewing the set for the first time and I have yet to go through it all.

If people are looking to see if changes have been made, the audio for Mammy Two Shoes in "The Lonesome Mouse" and "Polka Dot Puss" on disc one and "Saturday Evening Puss" and "Nit-Witty Kitty" on disc two should be different than the older copies and should feature the voice of Lillian Randolph. If there are other ones that are altered I forget. On my new copies these are returned to their original voice. To tell if these are different in your cases compare them at these points and if you can not tell the improved voice acting and delivery skills of Lillian Randolph then something might be wrong for you. Aside from the difference in voice, early on in "Polka Dot Puss" Mammy should say "Here You Is" on the new disc with the original audio instead of "Here You Are" on the older disc with the replacement voice.

My DVD player has a memory function that will place the DVD back to the position it was after you remove it from the player. Oddly enough, removing the new disc one and placing the older disc one in the player took me right back to the position I was last viewing on the newer disc. Still the audio was different. However disc two did not produce this effect.