| I know what you wrote is true, but I would honestly like to know why this is so. It's okay if you write a letter raving about how much you love their product; you're just one very happy customer. But as soon as you rave about the shortcomings of their product, you're suddenly dismissed as some kind of crackpot. |
Because there are a lot of true crack-pots out there. Studios get plenty of letters from people who have lost their grip on reality. Stalker letters, death threats, you name it. So if your letter of complaint strays too far into hate-mail territory, it's going on the crazy-pile.
The other thing to bear in mind is that the person reading your letter probably has no idea what you're talking about. They may be a customer-service flunky who has never watched the show or knows anything about dvds. They may not know what a 'floater' even is. If you keep your letter clear & simple, they will be better able to pass your complaint on up the line.
As for Anne Parducci -- according to Randy's press release, she joined the company in May. Any decision about mastering for Alf had to have been decided before she arrived. And as Director of Marketing, it might not have been in her baliwick anyway. So flooding her in-box with letters may not accomplish much beyond freaking her out. There's no need to attack her personally.
Malcolm R's letter is perfect - short, to the point, and not easy to discount.
Of course, if the ALF packaging has false claims of the run-time, or implies that the episodes are as originally broadcast, perhaps someone should consider starting a class-action suit. (Personally, I'm not an ALF fan, so I wouldn't have been buying it anyway, but I hate to see something like this happen to any show, and I don't think Lions Gate should be able to get away with defrauding people.)




