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Deep Discount DVD

post #1 of 49
6/9/03 at 12:11am
Thread Starter 
I've been looking at their site and all I can say is wow so far. The biggest one that caught my eye was the Farscape Season 1 box set for 90 bucks. I was just curious if anyone could recommend them or tell me reasons not to order from them? Another point I should add is that I live in Canada.
Thanks
P.S. I wasn't quite sure were to post this, and if this is the wrong room then I apologize in advance.
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post #2 of 49
6/9/03 at 1:02am
I think this isn't the right forum, but either way...

DDD is very good. However, their free shipping takes (for me) over the highest number they give. So, they say it may take 14 days, and it usually takes 15 days (not counting Sundays). But, the $5 shipping is prompt, and it's flat. So, 1 DVD is $5 shipping, and 7 DVD's are $5 shipping, which is convenient if you're buying bulk, unlike other places. However, if you order multiple DVD's, and some of them are in stock, and one of them is a pre-order, they will be sent via the free shipping. Take that into consideration.

Returns are quick and there isn't a lot of hassle (like Buy). If you call them on the phone, they are pretty helpful.

Buy and DDD are the main retailers I use. I cringe everytime I have to use Amazon or BN because of their crazy prices.
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post #3 of 49
6/9/03 at 6:16am
I just looked and I have placed over 20 orders with them in the last year and I've only had one return (floating disc) they are cheap and efficient. Much better than most online retailers in my experience.

I use the free shiping option but I am only about 2 1/2 hours away from DDD's warehouse so it takes about 4 days for me to receive my order.
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post #4 of 49
6/9/03 at 6:39am
Quote:
I wasn't quite sure were to post this

In Retail and Wholesale Vendors Feedback, where it's now been moved. Do a search in this area, and you'll find numerous previous threads, pro and con, about Deep Discount.

M.
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post #5 of 49
6/9/03 at 6:55am
I've been very happy with DDD when I use an online etailer. I always take the free shipping, as I can wait and no sense offsetting the lower price by paying to ship when I don't have to. Shipments usually arrive pretty timely for me.
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post #6 of 49
6/9/03 at 9:10am
Quote:
I also have started buying my music from deepdiscountcd.com, their CD couterpart.


Wow, people still buy music?



Just a joke in light of Napster/Kazaa, et al!
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post #7 of 49
6/12/03 at 6:47am
I've spent THOUSANDS at DDD, and made quite a few orders from DDCD... both excellent sites, and since they ship from IL, it only takes 2-3 days to get orders to me!
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post #8 of 49
6/12/03 at 1:05pm
Well, I'm glad to hear good things about Deep Discount. In the past few days, I placed two large orders. My only complaint was that they do not describe the DVDs well enough or are not totally accurate. For example, with Iron Monkey, they list under language only English. However, I'm almost 100% sure that the version they have can be played in the original language with English subtitles. Customer service didn't know but are supposed to email me with an answer.
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post #9 of 49
6/13/03 at 2:21pm
I will throw up my 2 thumbs up for DDD. I have had about 8 or so DVD's ordered through them and I love them. No probs whatsoever. Top class.

I think Lasersedge.com has the best website, so I usually do all my looking up and referencing on Lasersedge and then order from DDD. They usually end up being cheaper than ebay sometimes due to the free shipping.
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post #10 of 49
6/19/03 at 4:00pm
Ive bought all my Fascape DVDs through them and other stuff as well. Ive never had a problem and I like their prices.

No complaints.
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post #11 of 49
6/22/03 at 10:46am
DDD is awesome. Twin Peaks season one for 21 bucks. Need I say more? (that's a full 18.95 lower than MSRP and about 14 bucks cheaper than other etailers!). The free shipping isn't exactly speedy but the discs always arrive reasonably promptly and well packed.
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post #12 of 49
7/22/03 at 11:07pm
Quote:
Wow, people still buy music
Not I as far as new music is concerned.
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post #13 of 49
7/31/03 at 4:34pm
I would also like to give a big to them. But yes, their shipping is super slow.
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post #14 of 49
8/5/03 at 8:33pm
DDD is the best online DVD retailer I've ever had experience with. I only had one bad experience with them which really wasn't that bad. They sent me T2:EE but when I opened it, it was severely scratched. So I returned it and they promptly exchanged it. The free shipping is a bit slow but look at it like this: It'll make you appreciate your title that much more when it finally arrives.
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post #15 of 49
8/11/03 at 3:09pm
Unfortunately for me, DDD is the only online retailer I can really afford. I say unfortunately because their customer service sucks!! For every question I ask, I have 10 more after I receive a reply. Always vague... Anyway... just bought the Spy Game/Bourne Identity 2 - pack. Unfortunately both covers and cover art were badly damaged so I sent this email:

Quote:
Got my package from you today. Unfortunately covers and cover art was badly damaged on both films, the sides they were pressing against. Anyway, since I live in Norway I was wondering if it would be possible to just send me cover and cover art for both films without me having to send them in return?? If not, can I just send the covers and cover art and keep the discs??


This was the reply I got:

Quote:
Unfortunately if the items were going to be returned then the entire package including the DVD and the case would need to be returned. The defectives items would be replaced with new items.


Man I wish all etailers were like Dv-Depot...

When I received my Simpsons Season 2 DVD's all of them were badly scratched. Thanks to the great guys over at Dv-Depot I only had to send the discs in return, not the cover. Plus! I got free shipping on my next purchase! How's that for costumer service!
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post #16 of 49
8/11/03 at 7:05pm
I ordered Rocky and Bullwinkle on 8/1, it was shipped 8/7 and (over a weekend, don't forget), it arrived today. That's better than usual, and really quite good. Only one data point, but maybe things are really humming now. They've been good about order acknowledgement and order numbers lately too.

dl
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post #17 of 49
8/19/03 at 2:42pm
I've placed dozens of orders from DDD over the years, and have been overall pleased with their performance. The free-shipping times vary quite a bit; I'm in Houston and I've had some DDD shipments reach me within one week, and others take over three weeks (I'm still waiting for Paper Moon, for example).

It's pretty much their prices that make it worth the wait.

Have used DDCD, too. To the "why buy music?" question, my own answer is simple: there are many obscure songs out there that you just can't find online.
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post #18 of 49
9/11/03 at 8:29pm
I've bought a lot of DVD's from them and concur that their service is fine if you're not in any hurry. I've had mixed results on the transit time for the free shipping.

Right now an order I placed Tuesday is indicating that it will be shipped tomorrow (Friday) - not very speedy. On the one hand, I wonder if it will even be shipped then while on the other, their inquiry has on occasion indicated something hadn't shipped when in fact it had.
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post #19 of 49
9/22/03 at 3:05pm
I've used them several times. Good prices (not always the lowest though). Shipping is indeed slow (but I knew that when I ordered). I don't have the need to be the first on my block to get something so I don't mind waiting.

It's kinda funny that even though I live within a 5-6 hour car drive from their fulfillment center, it still takes 7 business days for items to arrive.

For example, my pre-order of "A Mighty Wind" shipped on 9/16, but hasn't arrived as of 9/24's mail (it'll show up way past the release date). My other pre-orders took 7 business days to arrive and one didn't actually ship until the release date which could have been a distributor issue.

I'm going to have to be careful about what I pre-order by the way. Many B&M will beat on line prices for at least the first week on major titles. For example, even with sales tax, I could have saved close to $2 on "Wind" buying from Target or Best Buy.
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post #20 of 49
9/23/03 at 12:12pm
They're good for free shipping, but not so much on pre-orders. I usually stick with DVD Empire for pre-orders, but DDD for existing or recently released DVDs. Never had a problem with them, customer service-wise, but their site doesn't seem to work too well with Mozilla/Firebird.
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post #21 of 49
9/23/03 at 7:05pm
Quote:
I usually stick with DVD Empire for pre-orders


Jesse,

How is DVD Empire in terms of getting pre-orders to you by street date? My last two DDD pre-orders haven't arrived by street date.
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post #22 of 49
9/23/03 at 7:42pm
I use UPS shipping with DVD Empire. I have my pre-orders by street date.
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post #23 of 49
9/30/03 at 8:48pm
As an update to my previous post concerning waiting for my pre-order of "Mighty Wind". It finally arrived on 9/29, a week after release date and almost two weeks after shipping.

I called DDD this past Saturday because I was concerned the package may have been lost. Apparently when they say "5-10 business days" for standard US Postal Service delivery they don't count Saturdays because "not everybody delivers mail on Saturday". (I'm not making this up, somebody actually said this; I'll let the post office know that DDD said they can stop their Saturday mail delivery.)

I will give DDD major kudos on one thing though. They dropped the price of this DVD by almost $3 after the release date. When I mentioned this to them, I received a credit on my account for the difference. The phone rep indicated that they don't usually do this, but she did so without readily and without me having to ask a second time.
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post #24 of 49
10/1/03 at 2:23am
Quote:
Apparently when they say "5-10 business days" for standard US Postal Service delivery they don't count Saturdays...

"Business days" by definition excludes Saturdays, even though mail is delivered that day.
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post #25 of 49
10/5/03 at 3:01pm
Quote:
US Postal Service delivery they don't count Saturdays because "not everybody delivers mail on Saturday". (I'm not making this up, somebody actually said this; I'll let the post office know that DDD said they can stop their Saturday mail delivery.)


It's true. Saturday delivery is up to each PO depending on the mail volume they handle. The USPS just recently shut down Saturday operations in several more POs around the country in an effort to save money, can't remember how many, but I think it was in the triple digits.


Chris
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post #26 of 49
10/7/03 at 4:14am
I'm afraid DDDVD's reputation has taken a terrible hit for those of us in the UK at least. Since June of this year (when it appears they changed their shipping to Europe arrangements) there have been numerous reports of DVDs going missing; unfortunately that was when I ordered my copy of The Lonseome Dove Collection.

By the middle of August it was apparent something was very sadly wrong and a growing thread of woes over in the Suppliers Forum at thedvdforums.com showed that I was far from the only one. I contacted dddvd and they said they would reship, which they did on August 23 (they also refunded me, and then charged me again, incurring various penalties in currency fluctuations and bank charges, but I digress...)

Last week, I emailed DDDVD (a number of times) asking politely where on earth was my order and today received this reply:

"Unfortunately at this time we will not reship the item due to the postal problems in your area. We
will be glad to reship the item as soon as the problem is taken care of.
Again, thank you for writing DeepDiscountDVD.com. We appreciate your business."

My 'area' seems to encompass the whole of the UK! Now in four years of buying on-line, I have only ever had two orders go astray (from 100s), but never - never - has a reshipped item not reached me.

I've now told dddvd that, frankly, six months is a tad too long to wait for any order. I'm sorry for their postal problems, but I want a refund; and I won't be dealing with them again until they sort this mess out.

---
So many films, so little time...
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post #27 of 49
10/7/03 at 4:33pm
Quote:
How is DVD Empire in terms of getting pre-orders to you by street date? My last two DDD pre-orders haven't arrived by street date.


I use the priority shipping option and always have preorders on or before streetdate.
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post #28 of 49
11/16/03 at 3:19am
DDD hasn't answered a mail I send a month ago either, asking them to delete my account because I was fed up with them.

My account is still active by the way...
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post #29 of 49
11/16/03 at 5:50am
Quote:
: They say they use "Standard Shipping" for the free option. What do they use to ship to the rest of you? I don't like it when companies aren't specific. Media Mail (super-slow but cheap for them)? Parcel Post? First-Class? (I've asked them with no response just to see.)


The three levels they use are:
Media mail-free option
Priority mail
Overnight


Chris
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post #30 of 49
12/7/04 at 3:26pm
Quote:
My account is still active by the way...
I've also been trying for so long to get an account deleted and they've told me over five times that the account has been deleted but it's still there. They also mention something about being removed from the mailing list, which I am not on. I will keep bugging them until I can no longer log in.

Well, now it's not there but the e-mail address I used for that account is somehow still on their system because my new account can't be changed to that address! Weird.

Also, my Order Status is disorganized and inaccurate. It's as if someone has to manually organize things and can't keep up with everything. A "paper and pencil" organization system???
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