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[ XBox360 and the "Red Circle of Death" (aka: "three red lights") ]

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Old 07-12-2007, 11:02 AM   #1 of 28
RAF
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XBox360 and the "Red Circle of Death" (aka: "three red lights")


Now that Microsoft has admitted that there is an issue ("Redmond: We have a Problem") with 360s by extending the warranty on units with this issue to a full 3 years (meaning every 360 ever made to this point) I'm just curious how many of you have seen this crop up on your machines? The fact that MS is taking an over One billion (like in "Gigabucks!") hit on this means that it's a serious concern.

I actually had a 360 working flawlessly until about a month ago. It's a "Day One" model purchased the first day the 360 came out in November, 2005. I use it extensively (like an average of 3 hours a day, sometimes more) and have attached all the usual goodies to it (HD-DVD player, 120G HDD upgrade, etc.) It's in my equipment rack and the power brick is not buried under a lot of other equipment. In other words - it's not overheating.

Like I said, about a month ago my 360 began to freeze on certain games, then on a lot of different games (both disc based and XBox Arcade). Finally, one morning the dreaded three flashing red lights appeared for the first time and then went away upon re-booting. The second time it appeared (also at a cold start-up) I took out the manual and it informed me to contact Microsoft (I have the extended warranty) since three red lights indicates that something's wrong internally (in other words, not user repairable.) After talking to a tech person for about a half hour, he told me that since the 3 red lights weren't appearing "all the time" at this point that I should wait until it becomes a chronic problem before sending in the unit for repair/replacement (all at MS's cost under warranty).

I really should have been more insistent of resolving the matter immediately because I continued using my machine. Then something happened that really has me irritated (to use a family friendly word). I'm a major Bejeweled 2 Endless player. I was #20 globally (like in "world-wide") on the XBox Live Leaderboard with a score of over 90,000,000 which represents over 25 days - that's 24 hours a day cumulative!! - of time invested. (I told you my 360 got a lot of use ). Bejeweled 2 Endless is one of those non-pressurized (read: "Old Dude Friendly") situations that you can go back to time and time again to unwind. One evening all of a sudden my 360 froze and when I tried to sign on to Bejeweled 2 Endless my score had reset to 0! The leaderboard showed the 90 million + score but the file on my HDD had somehow become corrupted by the erratic 360. Since the XBox doesn't let you back up scores (at least not with Bejeweled 2) to any other device - including their own Memory Module (I own a 512Meg one) I was screwed. That's another issue that I have with MS and one that needs to be addressed in a separate thread which I will start. There are third party solutions out there (I've got an Xport on order but that's something that's a bit late for me this time around.) And while my score still appears on the leaderboard the way it works is that you can only advance your score if your 360 resets when you have achieved a score higher than the currently posted score. That's another freakin' 500+ hours of play and not acceptable. I'm working on finding out if Xbox Live will implement downloadable leaderboard scores to the machine they came from in such an event. Another topic for another thread. A friend suggested that Bill Gates was at #19 on the Bejeweled 2 Endless Leaderboard and put the word out to stop HTRAF (my gamer tag).



For the purposes of this thread and its discussion, what have been your experiences with the 3 red circles error message? How many of you have experienced this? My unit finally bit the dust and MS sent an empty box for repair/replacement. The unit is on its way to MS (actually to Texas) and I hope to have it back within a couple of weeks.

What's your story?


Thanks.



RAF
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Old 07-12-2007, 01:32 PM   #2 of 28
Matt^Brown
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Re: XBox360 and the "Red Circle of Death" (aka: "three red lights")


Raf,

I have talked about this a couple times in this forum. I love my 360 but they have some serious problems with them. I purchased my 360 on Dec. 23, 2005 and from past experience with a PS2 I knew to buy the extended warranty. I have since sent my 360 off 3 different times and I take very good care of my equipment. Once they even sent my 360 back in worse shape then the way that I sent it to them. My most recent ordeal lasted about 7 weeks so I am glad I had a Wii to play.

The question I want to know is what about all of us with extended warranties? Does my warranty now last until Dec. 2010? Currently it goes until Dec. 2008 so that seems logical to me.
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Old 07-12-2007, 02:54 PM   #3 of 28
RAF
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Re: XBox360 and the "Red Circle of Death" (aka: "three red lights")


Good question, Matt. I also took the extended warranty (mine goes to March 2008 after a couple of extensions on my Day One unit) and looked into the situation. According to MS, the new three year warranty on all 360s specifically covers the Red Ring Of Death (actually the three red lights) problem. I also assumed that with a 2 year extension on the regular 3 year warranty my "warranty" would be running out in November 2010 (five years after I purchased the unit). But MS seems to think (or at least the person I talked to on the phone) that since everything else besides RROD is covered by the extended warranty then the extended warranty still lasts for the regular amount of time.

For example: My returned unit exhibits RROD 50% of the time and total freezes 75% of the time (which I feel has to be related). If it was only screen freezes then Microsoft would be charging me if it weren't for the extended warranty that I wisely purchased. Of course, if homey played that game there are probably ways to turn any other console problems into RROD issues (wink, wink, nudge, nudge).





RAF
[Demented Video Dude since 1997]
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CLICK HERE to visit My HT - (updated 10/18/07)

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Old 07-13-2007, 03:01 PM   #4 of 28
Steve Y
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Re: XBox360 and the "Red Circle of Death" (aka: "three red lights")


This isn't my personal experience (I don't have a 360, and refuse to buy one until they reduce their failure rate)... I've known 15 people with an XBox360. 13 of them have experienced the "red ring of death", and over half of those people have returned their machine for a refurbished model, occasionally at their own expense.

The problem is way more widespread than MS has been reporting, and it's refreshing to see them owning up to it.
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Old 07-13-2007, 06:07 PM   #5 of 28
KurtEP
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Re: XBox360 and the "Red Circle of Death" (aka: "three red lights")


Mine died about a month and a half ago. I had recently moved for the summer to my parents' place for an internship (ack... I'm 39...) so it was jostled a little bit, but not enough, in my opinion, to cause any damage at all. I called and got more of a runaround than I expected, but fortunately, it was in the (then) extended one year warranty. I have it back, but I haven't used it much, since I bought a PS3.

The UPS delivery person told my mother that she had seen a lot of the return boxes delivered to people, and by a lot, I mean a LOT. I got it back a bit slower than I wanted, too, but I guess they're getting backed up.
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Old 07-16-2007, 03:04 PM   #6 of 28
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Re: XBox360 and the "Red Circle of Death" (aka: "three red lights")


RAF--I feel for you...they should have taken your X360 back the first time you called it in. Mine died earlier this year...or was it late last year? Doesn't matter--my point was I told the person that I did the usual suggestions (disconnect power cord for 30 minutes, etc.)...plus did the secret handshake in order to see what trouble code my X360 was spitting; after informing the CS rep of all that, she didn't hesitate to give me an auth code for shipping my unit back for replacement.



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Old 07-17-2007, 01:06 AM   #7 of 28
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Re: XBox360 and the "Red Circle of Death" (aka: "three red lights")


I sent mine in over a month ago and still have nothing. Getting a little irked.



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Old 07-17-2007, 01:46 AM   #8 of 28
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Re: XBox360 and the "Red Circle of Death" (aka: "three red lights")


I bought my original 360 in December of 05 and it developed the Red Circle the next September. I had purchased the Best Buy warranty so I simple replaced it for a new one. Unfortunately that I had to purchase another warranty since the BB warranty only allows for one replacement.

Since the BB warranty gives you the option to either take a replacement or take the purchase price back if the current one fails I'll take the cash and apply it to the purchase of an Elite.
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Old 07-17-2007, 12:33 PM   #9 of 28
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Re: XBox360 and the "Red Circle of Death" (aka: "three red lights")


Bought one for the boy () for this past Christmas (06). No issues at all so far, but it almost seems inevitable....?
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Old 07-17-2007, 03:39 PM   #10 of 28
Steve Y
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Re: XBox360 and the "Red Circle of Death" (aka: "three red lights")


It is my understanding that the high running heat of the 360 "warps" the motherboard, thus unseating important chip(s). I could be wrong about that. Apparently they added stronger epoxy to the Elites, but they are still failing. (This I also heard from a second-hand source, so take it with much salt)

I do NOT suggest trying this, but this reported "fix" may illuminate the basic problem - some users were able to "reseat" their chips by wrapping their 360 in towels and keeping the machine on for 20 minutes, then letting it cool. Apparently overheating the machine warps the motherboard, fuses the chip to the board, and then when the machine cools, the chip is "seated" back into place.

I do NOT suggest trying this - it's just something I read about online. It sounds absolutely stupid and dangerous, not to mention it will probably void your warranty. You're better off sending it back for replacement.
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Old 07-20-2007, 10:02 AM   #11 of 28
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Re: XBox360 and the "Red Circle of Death" (aka: "three red lights")


So for those of you who have had to deal with this, I am curious as to what happens to your XBOX Live account. I assume that you send in the entire unit along with the HDD...when they return your box does it come back with all the original data?

Quote:
Originally Posted by TonyTone
RAF--I feel for you...they should have taken your X360 back the first time you called it in. Mine died earlier this year...or was it late last year? Doesn't matter--my point was I told the person that I did the usual suggestions (disconnect power cord for 30 minutes, etc.)...plus did the secret handshake in order to see what trouble code my X360 was spitting; after informing the CS rep of all that, she didn't hesitate to give me an auth code for shipping my unit back for replacement.

Can you describe the secret handshake?